ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
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Userpilot
SEPTEMBER 2, 2022
But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. UserGuiding branding on the basic plan.
The Product Coalition
NOVEMBER 14, 2018
Marketing (product, social, brand, communications, etc.) Services (customer support, training, etc.) Designers (UX/UI designers, UX researchers, etc.) Engineers (software engineers, quality assurance engineers, etc.) Sales (pre-sales, sales, account management, etc.) Finance (pricing, revenue, etc.)
ProductPlan
AUGUST 1, 2019
It’s the payoff for dozens of blog posts, articles, targeted ads, word-of-mouth campaigns, and brand building endeavors. These teams can check up on customers to make sure they’re progressing down the adoption path, offering hints, support, training, and webinars to complement existing tutorials and documentation.
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