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Real-World Use Cases Immersive UX is transforming sectors beyond gaming: Credit — Source Healthcare: AR-guided surgeries and training Education: Virtual classrooms and labs Retail: AR try-on experiences Manufacturing: Work instructions via smart glasses Field Service: Hands-free manuals Smart Factories: 3D dashboards for monitoring 8.
This service can be provided through support, training, consulting, and other value-added services. Although it isn’t a SaaS brand, Apple easily comes to mind. In addition to the messaging and collaboration features of Slack, it also added a video calling feature.
But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. UserGuiding branding on the basic plan.
Main Reasons : Varying levels of supporttraining. Different support team structures. Solution : Start by providing consistent training and resources to service reps across all platforms. only blogs, no videos or tooltips ). No human support options. Inconsistent use of knowledge bases.
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