Product Talk

MAY 8, 2019

That’s why case studies are so valuable. This is why I’m really excited to share today’s case study with you. It was clear that they, like many Product Talk readers, worked closely with their customers and cared deeply about providing excellent service. Our industry is too old. Our company is too set in its ways.’

Product Research 140

Product Research User Testing Feedback Software Customer Feedback 140

Mind the Product

APRIL 26, 2020

We identified over 160 well-established protocols from which we were able to present a quality, curated list to help users quickly find the information they needed. Having defined the problem area, we conducted secondary research to ensure we understood our users’ needs and our current offering. Our Approach. The Results.

Research Software 164

Research Software Feedback Software User Testing Product Research 164

Usersnap

NOVEMBER 28, 2022

Learning about your customers’ needs is sometimes like being a 1-person paddle boat upstream. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions. They’re also the most convenient surveying method for your customers.

Customer Feedback 98

Customer Feedback User Testing Data Visualization Feedback Software 98

The Product Coalition

AUGUST 17, 2021

One day you’re meeting with customers, gathering insights about their problems. She should be the voice of the customer towards product teams. Commercial teams were desperately asking for updates to share with customers. What customer pain we try to address. The art of shaping I have a confession to make.

Feedback Software 155

Feedback Software Analytic Tools Reporting Tools Research Software 155

UX Planet

JANUARY 11, 2024

A case study for mobile-web app development. Sharing my insights from a case study that delved into user research to revolutionize my approach to product development. User Persona: A core statement of a persona with personal information, goals, frustrations, and scenario.

Customer Experience 84

Customer Experience User Testing Customer Feedback User Friction 84

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. The funnel framework represents the customer journey. Action: When users convert.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Userpilot

MARCH 9, 2023

Curious to learn how ClearCalcs uses Userpilot to improve its new user activation rates with cohort analysis? Looking for the best tool to improve your new User Activation? Why do the new users leave before getting their calculations done? Search no more! And what could ClearCalcs do to change that?

Customer Experience 52

Customer Experience Engineering Onboarding KPIs User Testing 52

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

The Product Coalition

FEBRUARY 23, 2020

In an effort to improve my Design Sprinting and get prepared for a webinar on Design Sprints with Atlassian Principal Design Strategist Ben Crothers I compiled a list of 5 case studies on Design Sprints and the top takeaway(s) from each case study. Let’s walk through the case studies and the key takeaways.

Customer Experience 78

Customer Experience Webinar Books Customer Feedback 78

Userpilot

APRIL 2, 2024

Power users are one of the most valuable assets a SaaS business can have. But what exactly makes a user a “power user,” and why should you analyze their behavior? Monitoring power users provides a deeper understanding of your product’s core value propositions and its potential.

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

BrainMates

SEPTEMBER 19, 2022

Case Study: How ReadyTech Use. We spoke to Sharon Schwarzkopf, Head of Product at ReadyTech , to get more insight into how a product team working within workforce functions. We must listen and adapt to what real ‘value’ is to our customers and try to anticipate and deliver it. Product-Led In The Workforce Sector.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Roy Madden

AUGUST 17, 2021

Case Study. SolarWinds catapulted into this massive newsline of all these articles saying stuff with no technical insights.” Finding actionable technical insights amid the noise of the attack. “A I used Feedly to find the real technical insights as to what happened during SolarWinds.

Data Visualization 114

Data Visualization Reporting Tools Document Customer Feedback 114

Product Talk

SEPTEMBER 12, 2018

Back in March, I shared a case study about one of the product teams I worked with at Snagajob (now Snag). This case study is about a team at CarMax that I just finished working with. Victoria: Our team’s focus is on creating exceptional digital merchandising experiences for our customers. What are you working on?

Product Research 148

Product Research Data Visualization User Testing Weak Development Team 148

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights.

Data Visualization 79

Data Visualization User Testing Research Software Product Research 79

The Product Coalition

OCTOBER 19, 2023

Rely on rational thinking, combine the numbers with your expert insight, and then make informed decisions. The object of the strategy is the product itself, representing the ongoing process of delivering value to the customers. First, the team researches the customers’ behavior to find out why they are reluctant to come back.

Data Visualization 127

Data Visualization Customer Feedback Research Software Product Management 127

BrainMates

NOVEMBER 27, 2022

Case Study: How Pets.com Failed Product Development. If we reflect back on the noughties (2000-2009) through the lens of today, we’ll see plenty of high-profile cases where businesses that were built on high expectations failed to deliver with their product. In other instances, it was a case of growing too big too soon.

Weak Development Team 52

Weak Development Team Development User Testing Product Research 52

UX Studio

MARCH 1, 2024

Let’s imagine, for example, that AI would relieve us of the tiring task of transcribing hours of interview recordings or that it would sift through huge data sets and generate insights and visualizations within seconds. Since the tool was not aware of the research objective, it highlighted this part as one of the most important insights.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. The funnel framework represents the customer journey. Action: When users convert.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

eG Innovations

NOVEMBER 19, 2020

Users demand an IT environment that works anytime, anywhere, and that is always sufficiently fast to be able to do their jobs. SLTN’s Lex Erades, COO, and Albert Hooijer, Manager – End User Computing, spoke to the Dutch IT Channel to explain their experience of working with eG Enterprise. Quick Insights.

Data Visualization 52

Data Visualization Reporting Tools Customer Feedback Customer Experience 52

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS? What are the characteristics of loyal customers?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

APRIL 8, 2024

TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams. Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion. For this approach to work, a trial or free plan mustn’t satisfy user needs entirely.

Analytic Tools 100

Analytic Tools Feedback Software Data Visualization Strategy 100

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. The book covers a wide range of topics, from user research and interaction design to information architecture and usability testing, making it perfect for absolute beginners with no design background. Get the book.

User Testing 105

User Testing Books Customer Feedback Customer Experience 105

Userpilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! What is marketing funnel analysis?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

UX Studio

APRIL 10, 2018

In this UX case study we show how we designed Sport360.fit. Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. This UX case study will walk through all the challenges and learnings this project presented. Our process.

Magazine 66

Magazine Feedback Software Research Software User Testing 66

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? Feedback alone isn’t fully actionable and usable.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. How we build stronger brands with user stories. but bringing the users’ voice into the brand identity process sounds like a good addition. When we add a user research to branding, personal stories from your target audience start to flow.

User Testing 73

User Testing Product Research Research Software Data Visualization 73

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer success?

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

Userpilot

MARCH 13, 2023

Arlo Gilbert, the founder and CEO of Osano , an easy-to-use data privacy platform, initially signed up to Userpilot to build their new user onboarding. The onboarding was the initial component, but we quickly realized Userpilot is just a user interface builder — so we could do with it whatever we want.,’

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52