Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

eG Innovations

MARCH 15, 2022

Implementing Alerting, Reporting and Dashboards. Out-of-the-box Dashboard. Out-of-the-box there are basic metric dashboards available, but the observability of configured parameters is a somewhat cumbersome task for administrators as they have to toggle between multiple screens and pages to monitor/eyeball the metrics.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Embedded Analytics 59

Userpilot

OCTOBER 16, 2022

Using advanced segmentation to personalize the product experience based on user behavior, use case, product usage , and so on. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Create case studies about your customers.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Department of Product

SEPTEMBER 14, 2023

The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%. Full report on consumer habits by Deloitte. A new type of influencer is on the rise in India: hyperlocal weather reporters. billion valuation.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

DECEMBER 3, 2022

Loyal customers are willing to participate in in-app surveys or beta testing, so embed in-app surveys tied back to particular in-app events to gather contextual feedback. Personalized customer service helps you gain a competitive advantage, meet customer expectations, boost conversions, and increase customer retention. Conclusion. ?ustomer

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

UX Studio: Product Management

DECEMBER 14, 2021

A UX portfolio is a collection of case studies that reveal your design process and skills through the story of design projects you’ve been part of. The difference between UX portfolios and UX case studies. Many designers use the word ‘portfolio’ to refer to their case studies. 2-5 case studies are enough.

UX 71

UX Data Visualization Technical Review Embedded Analytics 71

Userpilot

MARCH 16, 2023

Link to relevant subpages to help prospects learn about your service and discover more features. Link to case studies, customer successes, or user testimonials to prove that your product is worth signing up for. Social proof could come in the form of customer testimonials, notable customers, star ratings, or case studies.

Feedback Software 98

Feedback Software Reporting Tools Embedded Analytics User Friction 98

Intercom, Inc.

JULY 31, 2019

Embed a video message in your chatbot. Check out more examples of companies using our chatbots to improve their marketing in this article or in our case studies. Others may prefer links to content like case studies or third-party research. Chatbots can quickly gather qualification details for your sales team.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

DECEMBER 10, 2022

These could include how to automate recurring tasks, utilize the customer self-service resources, or add new integrations to their workspace. Improving the self-support experience for your users is another way to scale your overall support system without needing to hire dozens of new employees.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

FEBRUARY 3, 2023

Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet. Offer ongoing education and support through a knowledge base In product-led companies, self-service is a huge part of the customer experience. Feature tagging in Userpilot.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 22, 2022

You should find a customer education tool that allows you to try out different content types and embed learning directly in-app. A customer education strategy is a process of teaching your customers about your product or service throughout the customer journey. Provide an in-app help center to boost self-service support.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

JANUARY 14, 2023

Creating webinars and offering live training demos to help users tackle specific problems or use cases. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Combine a variety of content formats (help articles, tutorial videos, case studies, etc.)

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

DECEMBER 3, 2022

UI elements like demo content , checklists, templates, or a video embed will feel more welcoming and be more helpful than an empty state. Embed the images and videos into your in-app flows and resource center to make them available when and where they’re needed. Also, many customers prefer self-service support.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Iteratively Blog

JANUARY 10, 2021

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. An analyst or analytics engineer is responsible for modeling the data and will care about its structure, and you might have several teams responsible for building reports and analysing the data in several tools (e.g.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Userpilot

APRIL 27, 2023

NPS dashboard in Userpilot. Use customer journey and product usage analytics to determine the best time for this. Wootric or Satismeter), while some are more in-depth analytics tools offering NPS as one of their features (e.g. Using a standalone tool may require you to integrate the NPS data with a tool offering user analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

eG Innovations

MARCH 3, 2022

eG Enterprise provides a single unified monitoring solution that can handle all these diverse technologies equally well: It embeds unique domain expertise for all popular end-user computing technologies, including Citrix, VMware Horizon and Microsoft AVD.

Healthcare 52

Healthcare Reporting Tools Data Visualization Embedded Analytics 52

Userpilot

MAY 3, 2021

Embed a Help Center into your product. Contrary to what you might think if you’re a developer, SaaS customers often churn due to poor customer service, as opposed to a product being buggy. A Help Center is a small widget that allows users to access self-service support articles — but without having to leave your app.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

JUNE 28, 2023

Remove friction and improve the customer experience: Paired with user behavior analytics, in-app marketing helps address friction points in the user journey. Social proof is the ultimate user magnet, so enrich your landing page with star ratings, client testimonials, and case studies. Loom uses videos for customer education.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

JANUARY 22, 2020

Wootric or Satismeter ) some are more in-depth analytics tools offering NPS as one of their features (e.g. Using a stand-alone tool will mean you will probably need to integrate the NPS data with another tool offering user-analytics to see how to user behaviours correlate with NPS results (we’ll cover how to do that later.).

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Userpilot

NOVEMBER 30, 2021

User Analytics. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. Appcues gives you the ability to track metrics and create custom reporting and analyses. User analytics: Gain valuable insights into customer engagement to continuously improve your software experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 20, 2023

Set goals for each important step in the user journey and use a robust analytics platform to see how users progress through them. Use the information to anticipate customer service needs and create help resources beforehand. Embed your help resources into a knowledge base placed directly within the app for easy and quick access.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Modus Create

APRIL 13, 2022

Using smart links, you can embed live data from multiple applications to the project pages in Atlas. According to Okta’s Business at Work report, companies with more than 2,000 employees deploy an average of 187 apps. Atlassian Data Lake will simplify custom dashboards, reporting, and analysis. New Editor Feature.

Embedded Analytics 98

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 98

Usersnap

AUGUST 20, 2021

Reach out to raving fans and ask if they’ll create testimonials or full case studies with you. Facebook Messenger allowed businesses to incorporate Messenger into their websites. You can embed your business’ Facebook chat in just a few minutes. Respond to these interactions immediately. Call Center Notes.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

OCTOBER 1, 2021

Putting all that together, this welcome screen from social media scheduling tool Kontentino has all the elements of great SaaS customer onboarding: To find out more about how Kontentino built their welcome screen, this case study is well worth a read. Invest in excellent customer support. Automated help.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business.

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Userpilot

APRIL 6, 2021

You can read a full case study about Kontentino’s retention strategy here. You can make the same argument for SaaS businesses. The empty dashboards that often greet users when they start using a new product or a new feature are really rather depressing. That’s a lot of users who didn’t churn in the first few days.

Feedback Software 64

Feedback Software Research Software User Testing Customer Experience 64

DISQO

SEPTEMBER 25, 2019

Information curators report on competitors and market opportunity, business designers evaluate consumer need, and rapid prototypers are left to test technical feasibility and create tangible examples of what’s being built. Together, three different disciplines work to experiment and bring these ideas to life.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

Information curators report on competitors and market opportunity, business designers evaluate consumer need, and rapid prototypers are left to test technical feasibility and create tangible examples of what’s being built. Together, three different disciplines work to experiment and bring these ideas to life.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

Information curators report on competitors and market opportunity, business designers evaluate consumer need, and rapid prototypers are left to test technical feasibility and create tangible examples of what’s being built. Together, three different disciplines work to experiment and bring these ideas to life.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

Business of Software Conference

JUNE 5, 2019

They were just massive calculators you’d feed and punch cards they do calculations they spit out these reports, you take the reports around and hand them out to folks who would never read them and then they go back. Later a reporter who was researching this came back and asked him why do you guys do it?

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40