The Product Coalition

FEBRUARY 23, 2020

In an effort to improve my Design Sprinting and get prepared for a webinar on Design Sprints with Atlassian Principal Design Strategist Ben Crothers I compiled a list of 5 case studies on Design Sprints and the top takeaway(s) from each case study. Let’s walk through the case studies and the key takeaways.

Customer Experience 78

Customer Experience Webinar Books Customer Feedback 78

Mind the Product

JANUARY 3, 2020

We checked its structure and the user experience from the perspective of a person without any visual disability. The post Improving the Accessibility of the iTaxi Mobile App: a Case Study appeared first on Mind the Product. They are technical documents but not connected with any particular technology.

Data Visualization 148

Data Visualization User Testing Customer Experience Product Research 148

The Product Coalition

AUGUST 17, 2021

In our case, we knew that for some campaign types it is not technically possible to get complete data. Rather than sacrificing user experience with incomplete data, we have agreed that the panel won't support such campaign types. How should we deal with it? We need people that can quickly react to unexpected situations.

Feedback Software 157

Feedback Software Analytic Tools Reporting Tools Research Software 157

Mind the Product

APRIL 11, 2018

Acquire and convert more users by perfecting the most direct path to realizing that benefit. Here we look at a case study of a flash sale platform in the UK called Wriggle ( [link] ) that shows us that simplifying value propositions is an ongoing process that’s key to growth. About Wriggle. Do you like this? No, you love it!?

User Testing 117

User Testing Customer Experience User Experience Naming 117

Userpilot

MARCH 9, 2023

In this case study, we’re going to explore how ClearCalcs improves their user activation with in-app experiences built in Userpilot , and how cohort analysis helps them see the impact of their experiences on activation rate between different user cohorts and experiment in a data-driven way.

Customer Experience 52

Customer Experience Engineering Onboarding KPIs User Testing 52

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Amplitude

SEPTEMBER 21, 2020

Awareness: When users know about your product, and you have their attention. Interest: When users start interacting with your product in a meaningful way. Desire: When users experience the value of your product and are motivated to convert. Action: When users convert. Case Study: 8×8’s Jitsi.org.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Levels in the new user interface. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

eG Innovations

NOVEMBER 19, 2020

The smallest adjustments can have a negative effect on the performance that an end user experiences. That is certainly not easy with all companies, but with eG Innovations we have always had an excellent experience.”. The post Data Center Monitoring – A Case Study appeared first on eG Innovations.

Data Visualization 52

Data Visualization Reporting Tools Customer Feedback Customer Experience 52

UX Planet

JANUARY 11, 2024

A case study for mobile-web app development. Sharing my insights from a case study that delved into user research to revolutionize my approach to product development. Enhancing User Experience: Understanding the user journey enables the enhancement of each touchpoint, ensuring a seamless and satisfying experience.

Customer Experience 81

Customer Experience User Testing Customer Feedback User Friction 81

eG Innovations

DECEMBER 9, 2021

This case study exposes the challenges that organizations deploying applications on the cloud face when performance issues happen and how difficult it can be to diagnose such problems. The post AWS Cloud Performance Anomaly Detection – A Real-life Case Study appeared first on eG Innovations.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Software Review 52

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. While we don’t make the IA itself visible in the interface, it definitely impacts the user experience. Redesigning information architecture in UX projects can come with risks.

Research Software 46

Research Software Feedback Software Information UX 46

Mind the Product

MARCH 4, 2021

Product managers looking for academic materials on technology and user experience won’t struggle to find what they need. However, when it comes to economics, especially Microeconomics, there are very few resources and case studies focused on the software industry.

User Experience 206

User Experience Customer Experience Technology Product Management 206

DISQO

DECEMBER 30, 2017

According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience. The post Case study: How Alpha enables Aetna to make smarter business decisions and innovate faster appeared first on Alpha.

Feedback Software 49

Feedback Software User Testing Healthcare Systems Review 49

UX Planet

FEBRUARY 14, 2024

In this article, we explore how UX designers can harness the power of priming to create more intuitive and engaging user experiences. For example, displaying testimonials or success stories before prompting users to sign up for a service can prime them to perceive the offering positively and increase conversion rates.

Customer Experience 78

Customer Experience Travel UX Customer Satisfaction 78

freshtrax

FEBRUARY 9, 2024

In this article, we would like to introduce some possibilities, with case studies, to explore the potential ways that generative AI can be used in branding strategies. By successfully leveraging this technology, brands can provide new customer experiences and enhance their brand image.

Generative AI 59

Generative AI Branding Customer Communications Strategy 59

Userpilot

APRIL 3, 2024

Gather user data from multiple sources to learn more about customers’ pain points. This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Follow these seven steps to build a resource center that provides valuable support and enhances user experience.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 10, 2024

It involves strategic planning and execution to ensure it effectively meets the needs of your users. Follow these five steps to build a knowledge base that provides valuable support and enhances user experience. Organize resources into modules to improve the user experience. Let’s dive in!

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

DISQO

DECEMBER 30, 2017

According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience. The post Case study: How Alpha enables Aetna to make smarter business decisions and innovate faster appeared first on Feedback Loop.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience. The post Case study: How Alpha enables Aetna to make smarter business decisions and innovate faster appeared first on Feedback Loop.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience. The post Case study: How Alpha enables Aetna to make smarter business decisions and innovate faster appeared first on Alpha.

Feedback Software 40

Feedback Software User Testing Healthcare Systems Review 40

Userpilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. Promote your case studies with paid ads on social media Case studies make a good customer acquisition strategy because they showcase how your best customers reached business success with your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

The Product Coalition

MARCH 11, 2024

Free users encounter ads after every few lessons. According to a 2020 study by the Human-Computer Interaction (HCI) conference on user experience and ad placement, ads are strategically placed, interrupting your learning flow just as you are feeling a sense of accomplishment.

Research Software 116

Research Software Reporting Tools Artificial Inteligence Customer Experience 116

Userpilot

FEBRUARY 26, 2024

Such personalization, along with a granular understanding of where users experience friction and drop off, helps businesses improve their conversion rates and create a more enjoyable experience for their existing and potential customers. User persona examplerce: Miro. What are the 5 stages of the marketing funnel?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

SEPTEMBER 8, 2023

Copying A/B testing case studies. In cases where your user base is limited , conducting multivariate tests with statistical significance may be challenging. Instead, use surveys to gather user opinions and understand if a specific change has improved their experience. Avoid this.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

Userpilot

MARCH 6, 2024

To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. Userpilot case studies.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

OCTOBER 6, 2023

case studies, alternative pages, etc.). The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. Your job here is to provide content that positions your product as the best fit, so it stands out (e.g.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Product Talk

FEBRUARY 14, 2024

Tali was so excited to share her experience with opportunity solution trees, she led a workshop at UXDX in Dublin. To prepare for the workshop, Tali created a fictional case study, and with the help of ChatGPT, she generated six interview snapshots and some analytics dashboards.

Analytic Tools 222

Analytic Tools Research Software Product Research Data Visualization 222

Userpilot

APRIL 2, 2024

Monitoring power users provides a deeper understanding of your product’s core value propositions and its potential. It helps you guide product development, identify features that drive more engagement , create case studies, and improve customer service.

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

Userpilot

OCTOBER 16, 2022

Measure how your customers behave inside your app to improve the customer experience. Create case studies with relatable problems that attract good-fit customers. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. Create case studies about your customers.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

The Product Coalition

MAY 27, 2020

link] , it was in a really bad shape in terms of user experience because of multiple issues. As a Product Manager the job is not to make products without being clear about the end goal, which in this case was to increase transactions from mobile devices. The UI was revamped. - What is a Progressive Web App?

Analytic Tools 78

Analytic Tools Research Software User Testing Customer Experience 78

Product Talk

NOVEMBER 13, 2019

User Experience Lisbon. Front UX & Product Management Case Study Conference. JAM Product Leaders Weekend. Cardigan, UK. Mile High Agile. Denver, CO. Lisbon, Portugal. Kraków, Poland. London, UK. Salt Lake City, UT. DesignOps Global Conference. Manchester, UK. June .

Product Research 187

Product Research Naming Agile Research Software 187

Userpilot

DECEMBER 3, 2022

TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. Why is user experience important? What is UX design?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Understanding user behavior and how to design for optimal user experience. The importance of user testing and iterative design. Book a demo now to discuss your UX needs with our team.

User Testing 105

User Testing Books Customer Feedback Customer Experience 105

Userpilot

DECEMBER 20, 2022

Key consideration stage KPIs are pricing page clicks, case study views, and the number of demos requested. The consideration stage is users are already aware of the problem they are experiencing and are returning to interact with your SaaS product for the second time. Case study views. Conversion stage.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

The Product Coalition

OCTOBER 19, 2023

Improving retention indicators is a business goal, and as the team will experiment to achieve it, it’s crucial to track how exactly it will impact the users’ experience. First, the team researches the customers’ behavior to find out why they are reluctant to come back.

Data Visualization 132

Data Visualization Customer Feedback Research Software Product Management 132