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10 Best Customer Success Courses and Training Programs for Customer Success Managers

Userpilot

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you? Price: $800.

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How to Become a Product Marketing Manager [+Tools and Resources]

Userpilot

Certification : You will then need to get certified as a product marketing manager. The main certificates include the Meta Marketing Professional Certificate, Certified Digital Marketing Professional (CDMP), and others. Certification : You will then need to get certified as a product marketing manager.

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How to Become a Customer Insights Manager [+Tools and Resources]

Userpilot

Best tool for inbound marketing and sales – HubSpot : HubSpot offers a suite of tools for marketing, sales, and customer service. Senior Customer Success Manager (CSM) (4-6 years) : Senior CSMs take on a leadership role within the CI team. CXPA is a recognized organization in the customer experience field.

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Best Resources for Retention Specialists

Userpilot

Consider certifications in customer service, customer experience management, or specialized programs like Subscription Success Certification (SSC) or Professional in Customer Retention (PCR) to enhance your expertise. The articles are well-researched and actionable, making them a go-to source for practical advice.

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How to Become a Retention Specialist [+Tools and Resources]

Userpilot

Supplement this with online courses or certifications, and consider internships to gain practical experience. Team Lead/Retention Manager (4-7 years) : In this leadership role, you’ll supervise a team of retention specialists, develop and implement retention strategies, and analyze data to optimize performance.

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Best Resources for Customer Success Analysts

Userpilot

Below is a collection of top resources, including books, webinars, podcasts, blogs, and certifications, that can help you enhance your skills and advance your career in customer success. CS No BS Podcast by Totango : Discusses customer success leadership, strategies for building strong teams, and how to drive customer-centric growth.

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How to Become a Customer Success Analyst [+Tools and Resources]

Userpilot

In this role, you’ll focus on leadership and project management skills, refining your ability to derive actionable insights from data, and contributing to broader strategic discussions within the customer success team.