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To excel, leverage resources like books (e.g., “Outside In”), webinars (Userpilot, CXPA), blogs (Userpilot, CX Journey ), podcasts (“The CX Cast”), and certifications (Certified Customer Experience Professional (CCXP), Association of International Product Marketing and Management (AIPMM) certifications).
Then, you can pursue specialized certifications and gain experience through internships or customer success roles. CX product managers can leverage a variety of tools to excel in their roles: Userpilot provides valuable insights into user journeys, while Monday.com and Jira Software aid in project and product management, etc.
Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Senior CX Product Manager : Lead and mentor a team of CX product managers, oversee multiple customer experience initiatives, and ensured alignment with the product’s overall vision and company strategy.
Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Senior CX Product Manager (5-8 years) : Lead and mentor a team of CX product managers, oversee multiple customer experience initiatives, and ensured alignment with the product’s overall vision and company strategy.
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