Userpilot

FEBRUARY 4, 2025

A higher stickiness ratio suggests your product is a regular part of users routines. However, a low stickiness ratio may signal issues with user satisfaction, feature relevance, or overall value, prompting further investigation. User stickiness formula. Customer satisfaction score (CSAT) formula.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

UX Planet

MARCH 4, 2025

NPS survey dashboard in UsrGuiding tool. In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. Such companies rely on user surveys and feedback to evaluate user experience.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Userpilot

NOVEMBER 7, 2024

In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Best customer success software for startups and small companies. Top customer success management platforms for mid-market and enterprise companies.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 19, 2024

Track metrics : Release notes can help you analyze the impact of specific changes on metrics like user adoption, performance , and bug rates. Document its journey and life cycle : Tracking release notes over time can help SaaS companies analyze the product's growth and direction. Who should write release notes?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

UX Planet

MAY 1, 2025

Simple design changes, such as curating product options and reducing clutter, empower users and help them avoid feeling overwhelmed. By using minimalistic dashboards or progress trackers, such as Youre 70% toward your debt-free goal, we help reduce anxiety and keep users engaged. In fact, sometimes less really is more.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

Reveal

DECEMBER 30, 2024

Reveal Embedded Analytics Data-driven companies have a hidden advantage! Theyve consistently outperformed their counterparts, reporting significantly higher metrics across operational efficiency (81% vs. 58%) , revenue growth (77% vs. 61%), and employee satisfaction (68% vs. 39%). How is this possible?

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

MARCH 4, 2025

Autocapture events dashboard in Userpilot. Session replays: Watch real recordings of how users interact with your product to identify rage clicks, friction points and usability issues. you can choose to watch sessions from users who used a specific feature). Build and view custom dashboards in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

BrainMates

JULY 9, 2025

With Finance: Build a Commercial Story, Not Just a Budget Where alignment cracks: Finance wants confidence that every dollar spent will either drive revenue, improve margins, or protect the company from risk. Use dashboards to track actuals against forecasts in real time, highlighting variances early.

Data Visualization 40

Data Visualization Reporting Tools Product Research Strategy 40

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This striking statistic illustrates the potential impact when growth decisions are grounded in robust user research.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

MARCH 23, 2025

Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Measure user satisfaction : Metrics like session length and frequency of use evaluate if users are happy with the app experience.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

Userpilot

MARCH 9, 2025

But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The solution seems obvious: improve your customer research process.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JULY 12, 2025

Userpilot helps you analyze user behavior and create personalized in-app experiences to drive activation, adoption, and retention—no code required. Get a Demo Understanding your users goes far beyond knowing their age, role, or company size. Behavioral segmentation allows you to group users based on what they actually do.

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

Userpilot

JULY 17, 2025

In the sections below, I’ll be sharing my favorite PLG campaign types and breaking down examples from well-known product-led SaaS companies to give you some inspiration. User onboarding emails Your onboarding emails are your users’ first real conversation with your product and a critical part of the onboarding process.

Customer Experience 66

Customer Experience Customer Feedback User Testing Data Visualization 66

Userpilot

MAY 17, 2025

Lets not confuse a buyer persona with a user persona. an ops director choosing a delivery partner for the company cafeteria). On the other hand, a user persona is the individual who experiences your apps interface daily (e.g., Userpilots Analytics dashboards. office staff submitting lunchtime orders).

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Userpilot

APRIL 16, 2025

It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests. Benefits of using help desk software Help desk software optimizes how you capture, organize, and resolve user issues.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. High session times masking frustration and task failure and impacting user satisfaction.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

FEBRUARY 27, 2025

This is especially true for B2B businesses where sales cycles can take months (making customer acquisition even more expensive). And its also true for companies with investors and stakeholders who want to see predictable revenue in the bottom line. Who is typically in charge of account expansion in SaaS companies?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 29, 2025

During this phase, I track metrics like task completion rate, error rate, and user satisfaction score. Continuously throughout the product lifecycle: I regularly monitor analytics dashboards for red flags, such as high drop-off rates, low conversions, or unusual navigation loops. How to test mobile usability?

User Testing 66

User Testing Product Research Data Visualization Analytic Tools 66

UX Planet

FEBRUARY 5, 2025

Yet, by enhancing user experience, those dreams can become a reality, and heres how: a spectacular doubling of conversion rates and a 75% upswing in adds tocart. To put this in perspective, imagine each click on the add to cart button setting off a miniature firework in your analytics dashboard. Yes, you heard right75%.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

DECEMBER 31, 2024

It lacks other analytics reports such as cohort retention reports, path analysis, and custom dashboards. out of 5 stars Pricing: Growth plan at $799/month Supported devices: Web for the time being and mobile coming in 2025 Userpilot is a product growth platform that helps companies increase adoption, user satisfaction, and retention.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Usersnap

NOVEMBER 18, 2024

Ever wonder how some companies make product updates feel like the highlight of your day? For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. Headway Headway is a highly effective changelog tool that keeps users informed about product updates.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Usersnap

DECEMBER 20, 2024

Go Straight to It: Clear Release Notes & Templates & Examples Key Principles for Writing Effective Release Notes Structuring Release Notes for Better Engagement How To Distribute Release Notes Effectively Best Other Companies Examples of Release Note Practices Best Release Notes Template Examples 1. Feature Release Template Example 2.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

FEBRUARY 12, 2025

You log into your dashboard, check your DAU/MAU ratio, and see an upward trend. Think about Duolingos streak feature users log in daily, but are they actually engaged or just avoiding losing their streak? For example, if users log in frequently but arent using key features, is the product actually sticky? Great news, right?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

OCTOBER 10, 2024

When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong). What can you learn from Airtable?

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

JUNE 20, 2025

Looking for a good user onboarding tool and wondering if Product Fruits is the best option for your SaaS company? To make the right choice, you must consider your priorities, including your varied JTBDs, budget, and company size. Adoption Meter to track user moods and understand how users feel about your product or feature.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 5, 2025

How Userpilot increases customer loyalty + reduces churn Dont take my word for it heres a real life example of how Userpilot helps SaaS companies boost engagement: Before coming to Userpilot, Attention Insight struggled to engage new users and drive activation. Analytics dashboard in Userpilot. Criterion Does It Deliver?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

UX Planet

FEBRUARY 6, 2025

Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice? To address this gap, Fintech companies and neobanks have transformed the financial services landscape by launching apps that break away from traditional banking approaches. Wheres the brand identity?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

MAY 27, 2025

Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., Companies already using Whatfix for web For teams already leveraging Whatfix on desktop, extending that functionality to mobile ensures a consistent user experience across platforms.

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Software Review 93

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. It answers key questions like: How many users adopted a feature?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

Userpilot

NOVEMBER 28, 2024

Userpilot is a product growth platform that helps companies increase adoption, user satisfaction, and product stickiness. It combines session recording with other features like product analytics, user onboarding, and in-app surveys, making it an all-in-one solution for understanding and improving the user experience.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

JANUARY 21, 2025

High engagement but no conversions: When new users are active but dont convert, its a clear indicator that something in your onboarding flow or product experience is not what users expect. You can track all the key metrics using dashboards like this in Userpilot, so you know when something unusual happens.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 27, 2025

There’s no self-serve option available, so interested customers will need to get on a demo call and receive quotes based on their needs. The company isn’t public about its pricing, but transaction data from Vendr shows the average annual cost is around $79,000, with larger contracts reaching over $400,000 per year.

Software Review 76

Software Review Onboarding KPIs Data Visualization Analytic Tools 76

Userpilot

JULY 17, 2025

Here’s what it did well: Real-life event invitation: The email encourages the user to meet the Typeform crew in real life during the conference. Taking the company relationship from virtual to face-to-face is great for strengthening bonds. Let’s take a look at this email from Typeform: Community building email from Typeform ( source ).

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Userpilot

MARCH 30, 2025

Dashboards. Custom reports for tracking key metrics like feature engagement, session duration, and drop-off points. You can track key metrics on mobile engagement with custom dashboards. Visual representations of where users tap, swipe, and engage most frequently in the app. Custom feedback surveys.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

MAY 27, 2025

Recommended product manager job openings in the PLG field Looking for a job in PLG companies? A person with a strong G2M track record with major companies. A professional with experience at a global company. Requirements 5+ years product-led growth experience in SaaS – ideally in high-growth, global companies.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52