UX Planet

MAY 25, 2025

Its crucial to utilize AIDA model principles to craft messages that resonate and create brand awareness, laying the groundwork for deeper engagement. Faced with declining user satisfaction due to sluggish response times on their record page, HubSpot conducted extensive usability testing.

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Userpilot

NOVEMBER 14, 2024

How to calculate customer expansion revenue? The customer expansion revenue rate measures the recurring revenue growth from existing customers. This metric helps SaaS companies track the effectiveness of their expansion efforts. Why is customer expansion so important? What metrics should you consider?

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

OCTOBER 20, 2024

Employee onboarding gamification vs Customer onboarding gamification Employee onboarding gamification focuses on introducing new hires to a company with game mechanics — like progress tracking, rewards, and social interactions — during the onboarding process. Celebrate with fun visuals or messages when milestones are reached.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

JULY 17, 2025

Your strategy for re-engaging users can make the difference between losing a customer and building loyalty. A timely, personalized approach is key to reducing customer churn. Analyzing user behavior is key to stopping churn before it happens. Most companies can track this in a spreadsheet, especially early on.

User Testing 85

User Testing Data Visualization Customer Feedback Research Software 85

Userpilot

JULY 12, 2025

Effective behavioral segmentation allows for timely and relevant user communication. Mostly through email campaigns We struggle to act on user behavior data With targeted in-app messages You’re ready to master Behavioral Segmentation. Behavioral segmentation allows you to group users based on what they actually do.

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

UX Planet

MAY 1, 2025

Whenever a user meets a milestoneno matter how smallfinancial app interfaces could provide micro-celebrations, such as quick animations or congratulatory messages. How to Apply in Financial UX: Micro-Celebrations: Add celebratory animations or messages after users meet savings or budgeting goals.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

Userpilot

MARCH 23, 2025

Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Measure user satisfaction : Metrics like session length and frequency of use evaluate if users are happy with the app experience.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

People-First Product Leadership

NOVEMBER 5, 2024

Conduct training sessions exploring case studies of companies that successfully made this transition, highlighting the benefits in growth, user satisfaction, and business outcomes. Have engineers involved in product discovery and direct customer interaction share their insights with other engineers. Lean into your triads.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

BrainMates

JULY 9, 2025

With Finance: Build a Commercial Story, Not Just a Budget Where alignment cracks: Finance wants confidence that every dollar spent will either drive revenue, improve margins, or protect the company from risk. Be clear about what customer pain you are solving now, what will wait, and why. How to respond: Bring finance in early.

Data Visualization 40

Data Visualization Reporting Tools Product Research Strategy 40

Userpilot

JULY 17, 2025

Unlike traditional marketing emails sent to everyone on a schedule, product growth teams create PLG emails responding to what users do inside your product. With that, every message becomes contextual. Every touchpoint pushes users toward actual product adoption. ” I’m sure that makes users go, “How did they know?”

Customer Experience 66

Customer Experience Customer Feedback User Testing Data Visualization 66

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

NOVEMBER 7, 2024

In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Best customer success software for startups and small companies. Top customer success management platforms for mid-market and enterprise companies.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This striking statistic illustrates the potential impact when growth decisions are grounded in robust user research.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

MARCH 9, 2025

But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The solution seems obvious: improve your customer research process.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Usersnap

NOVEMBER 18, 2024

Ever wonder how some companies make product updates feel like the highlight of your day? For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. Menu Widget: Host the changelog alongside feedback and support channels, enhancing user accessibility.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Centercode

JUNE 11, 2025

Product managers focus on user friction and patterns. By customizing your message for each audience, you keep the core findings intact while showing each group what matters most to their work. How to Present Customer Validation Insights to Stakeholders Every team looks at user testing results through a different lens.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

JUNE 29, 2025

Consistency: Are user experiences similar across different platforms, OS versions, and device generations? Visual appeal: Do users generally find the design, like fonts, colors, and animations, pleasing? Error handling and feedback: Does the app provide clear and helpful error messages when things go wrong?

User Testing 66

User Testing Product Research Data Visualization Analytic Tools 66

Userpilot

APRIL 16, 2025

It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests. Benefits of using help desk software Help desk software optimizes how you capture, organize, and resolve user issues.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 30, 2025

Mobile users also carry something called attention residue. ” So someone switching from urgent Slack messages to your app isn’t fully present yet. High session times masking frustration and task failure and impacting user satisfaction. Feature adoption hiding user workarounds for broken functionality.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

MAY 17, 2025

Lets not confuse a buyer persona with a user persona. an ops director choosing a delivery partner for the company cafeteria). On the other hand, a user persona is the individual who experiences your apps interface daily (e.g., In-app surveys : Use surveys inside your app to gauge user satisfaction and identify friction points.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Userpilot

FEBRUARY 27, 2025

This is especially true for B2B businesses where sales cycles can take months (making customer acquisition even more expensive). And its also true for companies with investors and stakeholders who want to see predictable revenue in the bottom line. Who is typically in charge of account expansion in SaaS companies?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

UX Planet

FEBRUARY 6, 2025

Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice? To address this gap, Fintech companies and neobanks have transformed the financial services landscape by launching apps that break away from traditional banking approaches. Wheres the brand identity?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

JULY 17, 2025

Your current tools and strategies determine the next best step for improving your lifecycle messaging. Mailchimp, HubSpot) We have some in-app messages, but they’re basic A mix of different tools that aren’t connected We don’t have a clear strategy yet It’s time to automate and personalize your lifecycle messaging.

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Userpilot

OCTOBER 10, 2024

When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong).

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

FEBRUARY 12, 2025

For example, if users log in frequently but arent using key features, is the product actually sticky? Thats why measuring stickiness requires combining metrics with behavioral insights like session replays and user feedback. User engagement measures how actively users interact with features but doesnt indicate whether they return.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Usersnap

DECEMBER 20, 2024

Go Straight to It: Clear Release Notes & Templates & Examples Key Principles for Writing Effective Release Notes Structuring Release Notes for Better Engagement How To Distribute Release Notes Effectively Best Other Companies Examples of Release Note Practices Best Release Notes Template Examples 1. Feature Release Template Example 2.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

UX Planet

NOVEMBER 18, 2024

Well-designed onboarding helps to: Lower the threshold of entry for new users; Make it more likely that the user will stay with the product and use it regularly; Increase user satisfaction; Reduce the number of support requests. This significantly reduced the number of users who dropped out at the very beginning.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

MARCH 5, 2025

Userpilot Userpilot tops the list because its an all-in-one tool that provides engagement solutions for every stage of the customer journey. Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Tracking customer data in Appcues.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MAY 27, 2025

Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., Companies already using Whatfix for web For teams already leveraging Whatfix on desktop, extending that functionality to mobile ensures a consistent user experience across platforms.

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Software Review 93

Userpilot

JUNE 20, 2025

Looking for a good user onboarding tool and wondering if Product Fruits is the best option for your SaaS company? To make the right choice, you must consider your priorities, including your varied JTBDs, budget, and company size. Adoption Meter to track user moods and understand how users feel about your product or feature.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 10, 2025

Everything points to one fact: mobile app owners with a substantial user base are better off focusing on retention over acquisition. Let’s explore nine strategies that successful companies have used to drive mobile app retention and revenue. Chain a series of mobile tooltips to guide users through multi-screen flows (e.g., “Tap

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. It answers key questions like: How many users adopted a feature?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

Userpilot

MARCH 30, 2025

Key features explained As I mentioned, Pendo Mobile offers several key features to help businesses improve user engagement , track behavior, and collect feedback. Multi-screen walkthroughs that users can swipe through. So you can easily translate mobile content to the users preferred language. Custom triggers.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

MAY 27, 2025

ShoutOuts and Banners: These features help you capture user attention for announcements, promotions, or critical information. A ShoutOut typically appears as a pop-up or modal in the center of the screen, while Banners are message bars anchored to the top or bottom of the screen. Designing a slideout to encourage desired user behavior.

Software Review 76

Software Review Onboarding KPIs Data Visualization Analytic Tools 76

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. The United States and UK fall in the middle range.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

JANUARY 15, 2025

Since companies started using them in the early 2000s, session replays have seen continuous adoption, with Research Nester projecting a 13.3% Todays guide takes a deep dive into session replay for enterprise companies. This allows you to see exactly how users behave in your application. CAGR in the next couple of years.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52