Net Promoter Score (NPS): The Complete Guide for SaaS
Userpilot
JANUARY 22, 2020
That actually makes it relatively low compared to other industries, such as eCommerce and Construction. Jared Spool, for example, a prominent writer on software and usability, once likened NPS to ecstasy. Wootric or Satismeter ) some are more in-depth analytics tools offering NPS as one of their features (e.g. Userpilot ).
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