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Lessons Learned When Constructing A Seamless Customer Journey

Gainsight

If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey. They shift and change with your products, your markets and even your go-to-market strategy.

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Smells like team spirit – what sports and engineering teams have in common

Intercom, Inc.

We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office. If you’re interested in joining the engineering team to help build Intercom, check out our current openings here.

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Transitioning from Software Engineer to Engineering Manager

PMLesson's Ace the PM Interview

Becoming an engineering manager is the first step into the big world of management for many software engineers. Engineering managers are tech experts and great leaders. That is why we wrote this article to give you an overview of the transition from software engineer to engineering manager. So let's get to it!

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Smells like team spirit – what sports and engineering teams have in common

Intercom, Inc.

We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office. If you’re interested in joining the engineering team to help build Intercom, check out our current openings here.

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People leave managers, not companies – 4 ways to better support your team

Intercom, Inc.

I’ve led teams of engineers for almost a decade but when I look back at my own management career I regularly thought I was a “good manager”, at times even a great one. As a software engineer, no matter how senior you are, you always seek code reviews before deploying new code to production. . Always ask for advice. Don’t blame, own.

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A Step-by-Step Guide to Constructing a Persona Workshop

Mind the Product

With a smooth career path and eight years industry experience, Eric is considered a successful engineer. The post A Step-by-Step Guide to Constructing a Persona Workshop appeared first on Mind the Product. His name is Eric. Eric is a senior developer at a medium-sized software company. Radiohead is his favorite rock band.

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The GitLab way: Kindness, transparency, and short toes | David DeSanto (CPO)

Lenny Rachitsky

Brought to you by: • Orb —The flexible billing engine for modern pricing • Eppo —Run reliable, impactful experiments • Paragon —Ship every SaaS integration your customers want — David DeSanto is the chief product officer of GitLab, which is the largest remote-only company in the world.