Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. The sooner you adopt these steps, the faster you’ll see growth.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. This includes establishing psychological safety, fostering collaboration and trust amongst the product people, establishing clear roles and expectations, which I’ll discuss below, and ensuring that everyone has the right infrastructure and tools available.

User Testing 348

User Testing Product Research Weak Development Team Customer Experience 348

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. Generative AI is a potent tool for content creation and data generation since it can generate new data with some originality by learning from existing data.

Generative AI 156

Generative AI Feedback Software Research Software User Testing 156

Product Innovation Educators

JULY 19, 2021

The study researches the factors that differentiate successful product teams from the rest of the pack. Companies of all shapes and sizes from around the world participate in our research. For this study: 49% of survey respondents work in the technology industry. Surprisingly, respondents were very upbeat and positive.

Product Research 278

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Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Product Talk

MAY 10, 2017

When we ask our teams to build an Android app or to develop a subscription offering, we are also being output-oriented. Or they prefer a mobile web experience to an app experience? It’s perfectly okay to say, your goal is to increase market share and we think the best way to get there is to develop an Android app.

Product Research 272

Product Research User Testing Feedback Software Research Software 272

Business Acumen Institute

OCTOBER 6, 2023

According to research done by Business Acumen Institute , 62% of people who work within the information technology ecosystem are working on projects that don’t contribute to the business goals of the company. These issues appear when people acquire systems that don’t meet the needs of a supported operating department.

Reporting Tools 52

Reporting Tools Research Software Feedback Software Technology 52

The Product Coalition

DECEMBER 26, 2023

The healthcare software development industry is no stranger to computer vision applications. CT scans, MRIs, and X-rays all use computer vision technologies to some level. Doctors have employed software for years to analyze imaging data, diagnose patients, and recommend therapies. and Alphabet.

Healthcare 147

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Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

Intercom, Inc.

APRIL 26, 2022

Rybbon is a digital rewards management solution that you can integrate within your Messenger chat conversations – with just a few clicks, you can send a reward via chat, creating a sense of enjoyment and continuous site improvement that keeps them coming back to our online store. Prioritize meaningful customer engagement.

Customer Experience 220

Customer Experience User Testing Customer Feedback Feedback Software 220

Product Innovation Educators

FEBRUARY 21, 2022

He has served in executive positions, responsible for innovation, at several large organizations and is the co-founder of the MIT Innovation Laboratory. . Practices like these make existing functions work constructively with the innovation team. Apply the whole system, not just a single piece. Have periodic portfolio reviews.

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Startups Product Research Research Software User Testing 241

The Product Coalition

MARCH 11, 2021

With the rising amount of persons retrieving the Internet through tablets and cellphones, mobile app development has the exclusive capability to admittance a huge amount of targeted customers. But the question here is how one could accept AR apps as mass acceptance? AR can carry positive regard for an item, say, specialists.

Customer Experience 179

Customer Experience Research Software Data Visualization Construction 179

Product Innovation Educators

JANUARY 29, 2024

For the past fourteen years, Dr. Anhalt has been working clinically with executives, founders, and tech employees and has conducted extensive research with prominent psychologists and entrepreneurs about how leaders can improve their emotional fitness. ” Out of this research came the seven traits of emotional fitness.

Leadership 269

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UX Planet

MARCH 29, 2025

However, having a good approach provides you with confidence and solutions. Identify their pain points and propose design solutions tailored to resolving thoseissues. Think back to the last time you struggled with an unwieldy app, spending ages just to locate a simple feature like Add to Favorites.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. We’ve put together this complete guide so that SaaS teams can learn everything they need to know about NPS. That actually makes it relatively low compared to other industries, such as eCommerce and Construction.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. You’re not alone. Why is qualitative feedback useful?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? We kick off by discussing the benefits of in-app surveys and exploring their different types. TL;DR In-app surveys are short questionnaires used for collecting feedback from users. Userpilot is a more comprehensive tool.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

OCTOBER 26, 2021

Quick context information: this tool?—?Cockpit?—?only After meticulous product discovery, we were aware of what features we had to build to increase the value proposition of the web-app. The value proposition is working also well, the qualitative feedback about the product is very positive ??. Usage of space ??:

Research Software 179

Research Software User Testing Feedback Software B2C 179

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

UX Planet

FEBRUARY 22, 2024

Photo by Maxim Ilyahov on Unsplash DESIGN How does technology make us lost in digital noise? It seems like our attention spans were taking a hit in the age of relentless technology. It cannot be denied, that humans are using technology to solve problems, enhance their lives, and boost productivity.

Research Software 98

Research Software Analytic Tools Technical Review Technology 98

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. Validating the value proposition of an app or website – do your potential customers understand it? Testing competitors’ solutions. In such cases, professional market research may work better for starters.

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User Testing Product Research Research Software Feedback Software 141

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

Research Software 97

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The Product Coalition

MAY 24, 2021

You get vague feedback on why you didn’t get the promotion, or unclear guidance on what you can do to position yourself for the next one. They lead meetings, brainstorming sessions, customer research calls, and a multitude of interactions. They lead their teams, building excitement on a product vision, roadmap, and features.

Product Research 179

Product Research User Testing Research Software Feedback Software 179

Intercom, Inc.

JULY 19, 2022

We study our customer’s wants, needs, and behaviors so we can deeply understand their problems and provide the right solutions. Research and data science play a major role in surfacing holistic insights about our customers and ensuring we’re building products that drive real value. We needed to build for high performance.

Data Visualization 118

Data Visualization User Testing Research Software Product Research 118

UX Planet

FEBRUARY 19, 2024

In a design project at AT&T, a business request came to our team to design a target experience for selling wireless products at retail stores that will replace existing systems in a couple of years. The business decided to purchase the Salesforce platform to replace OPUS and improve sales and service efficiency.

Feedback Software 96

Feedback Software Research Software Customer Experience User Testing 96

Userpilot

NOVEMBER 29, 2022

By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours. Our customer success platform, Userpilot enables you to create product tours, build interactive walkthroughs, and measure the success of what you’ve built.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Research Software 98

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. You’re off to a good start by researching the available options. Each method requires different tools to achieve the desired outcome. What’s Customer Support Software? So, congratulations!

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

UX Studio

JULY 4, 2018

Disruptive technologies such as virtual reality and augmented reality radically change how we behave and interact with our world. As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences.

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User Testing Research Software Product Research Feedback Software 73

Sachin Rekhi

JUNE 15, 2020

Today I'm excited to announce the launch of offline support in Notejoy , our collaborative notes app for individuals and teams. We began this project by surveying the offline experiences of popular apps in the markets we play in, including notes, docs, and wikis. Evernote is an exemplar of the offline-first experience.

Customer Experience 186

Customer Experience Research Software Data Visualization Download 186

UX Studio

AUGUST 8, 2018

The Route4U is an app for people with disabilities which aims to make transportation equally easy for everyone. We also had a very tight deadline to have a positive impact on the product. Enter the Route4U app. Using this app, people with different issues can plan a journey and find places suitable for their needs.

Research Software 82

Research Software Analytic Tools UX Product Research 82

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. There are plenty of software products that start with a solution that is “possible” and “innovative” but has nothing to do with how people actually behave. It seems so simple!

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User Testing Product Research Research Software Customer Experience 158

UX Planet

FEBRUARY 13, 2024

Wikipedia defines Production Artists as: “…a technical and creative position in a creative profession. The job title originated at advertising agencies , assigning what was known as paste-up work (now prepress production) to the position. The Agencies I worked for (prior to 2010), usually had what were called Production Artists.

User Testing 98

User Testing Research Software Technical Review Product Research 98

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. This includes establishing psychological safety, fostering collaboration and trust amongst the product people, establishing clear roles and expectations, which I’ll discuss below, and ensuring that everyone has the right infrastructure and tools available.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

UX Planet

OCTOBER 22, 2024

One of the questions a Designer invariably hears during an interview process, particularly when showcasing a case study, pertains to the duration of the solutioning endeavor they have just showcased. The first substantial software project I was involved in, was a multi-year endeavor that was already in motion when I joined the team.

Research Software 52

Research Software Analytic Tools Feedback Software Technical Review 52

UX Planet

DECEMBER 19, 2023

I’ve also witnessed the sunsetting of a few solutions and how those situations came about. And the role design plays in informing those decisions and interacting in a constructive manner with clients/users. I’ll share a few examples on this particular topic. The first case was tied to a component of a larger product experience.

Feedback Software 98

Feedback Software User Testing Analytic Tools Research Software 98

Imaginary Cloud - Design

JULY 8, 2021

Warren and Campbell defined coolness in 2014 as " a subjective and dynamic, socially constructed positive trait attributed to cultural objects inferred to be appropriately autonomous " Let's start breaking down this definition by emphasizing the four main features described: 1. What is cool? What makes Design cool? Conclusion.

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Research Software Magazine User Testing Branding 116

freshtrax

SEPTEMBER 24, 2019

Adjust , the industry leader in mobile measurement, fraud prevention and cybersecurity, provides high-quality analytics and security solutions for mobile marketers worldwide. A: The Japanese mobile app market is one of the most advanced in the world. We saw the huge untapped potential in the market for mobile solutions.

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Analytic Tools Research Software Feedback Software User Testing 97