The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
In our latest “Response Time” interview, we ask Laura Morales-Carrillo, Sr. Member Experience Manager at Maza, about the essence of great customer service, movie robot sidekicks, and more.
Customer Service 30 min watch
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.
Customer Service 1 min read
Knowledge content is the fuel that feeds the AI beast – not just external content, but internal content too. Here’s how to get started.
AI & Automation 16 min read
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
AI & Automation 24 min watch
Our Chief Product Officer Paul Adams talks about how AI has raised the bar for great customer service and what support teams can do to adapt to this new reality.
Customer Service 16 min watch
Launching an AI-first customer service system might feel overwhelming if you don’t know where to start. Here are some tried and tested tips for your first three months.
Product & Design 6 min read
Product management varies a lot from company to company, but how big is the gap between B2B and B2C? We explore the differences and similarities.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Steve Tondé, Support Desk Manager at PayShepherd, what movie robot they would choose as their AI sidekick, what celebrity would be great at their job, and more.
Customer Service 3 min read
CS leaders, do you want to focus on your own career growth? AI can give you more time for strategy and mentoring. Here’s how.
Customer Service 21 min watch
Discover how AI is transforming the day-to-day work of support agents and creating entirely new roles and career paths for them to explore.
