Arkenea

JULY 9, 2025

Epic Systems dominates the electronic health record (EHR) market, powering over 250 million patient records across the United States. Infrastructure requirements include server capacity, storage systems, backup solutions, and disaster recovery capabilities that ensure Epic performance and reliability.

Reporting Tools 52

Reporting Tools Analytic Tools Feedback Software Data Visualization 52

The Product Guy

DECEMBER 6, 2018

On one hand, everybody expected me to focus on the problems that will help them to succeed in their workflows or function, and on the other hand, I had limited time to give all the problems their due attention it. Therefore, it was important for me to be aware of the following three things: 1) Where should I start? 2) What should I solve?

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

Product Innovation Educators

MARCH 4, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MARCH 8, 2024

Perhaps a retailer leveraged AI to personalize product recommendations, leading to increased sales and customer satisfaction. reduced processing time by 50%), improved customer satisfaction (e.g., Customers While not directly involved in the strategy development, keeping their needs at the forefront is essential.

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

Arkenea

MAY 5, 2025

As more and more people turn to shopping online than in traditional retail, it is increasingly becoming imperative to build intelligence or AI into eCommerce website design for various reasons such as customer engagement, fraud detection, retention or to increase conversions. Look out for gaps in the systems which can be automated.

Artificial Inteligence 96

Artificial Inteligence Data Visualization Feedback Software User Testing 96

Johanna Rothman

JULY 27, 2023

Customer Support showed me their incoming call and email logs that showed that calls increased 20% and emails increased 25%. They could find the details in their defect tracking system, but they had no idea of the magnitude of the problem, where the problems lay, or how long they took to fix anything. But the development teams?

Software Review 98

Software Review Technical Review Systems Review User Testing 98

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody. So as we said, a lot of customers, at least 50% were seeing a Love Dialog more than once, or it was not the first time that they were seeing it from a particular brand.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

JUNE 2, 2024

We’ve included key features, user reviews, and pricing to help you decide. TL;DR Product-led growth focuses on making products the main driver for customer attraction. An example of customer segmentation can be to separate users by time with the app, triggering messages based on different time frames.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

FEBRUARY 29, 2024

A progress bar serves as a visual cue, signifying that your request is in the system, and the application is diligently working to fulfill the action you’ve asked for. Author’s bio Himanshu Sharma has been working in user experience and product design for over ten years.

Customer Experience 105

Customer Experience Customer Feedback User Testing Systems Review 105

Userpilot

APRIL 30, 2024

That’s just a couple of questions I asked Krzysztof Szyszkiewicz and Jakub Jukowski of Valueships , a leading pricing optimization consultancy. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A resource center in Userpilot.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Mironov Consulting

MARCH 26, 2022

" "Here is another one-line ticket written by non-technical users who don't understand their problem or our system.  We'll " "Field teams engage outside developers (who don't know our systems) to build quick-and-dirty product extensions. Then Engineering has to support them.  Most

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Agile Velocity

MAY 14, 2020

Reference: Harvard Business Review Analytic Services Survey, Sept 2018). Customer Satisfaction. Customers are satisfied with the experience, benefits, and outcomes when using your product or service. These also have an impact on customer satisfaction, efficiency, and the ability to achieve organizational goals.”.

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

Userpilot

APRIL 22, 2024

Implementing an onboarding checklist to help users progress through the customer journey. Introducing secondary features to exceed expectations and customer satisfaction. Incorporating gamification like badges and progress bars to make the user experience more engaging. Inviting users to leave a review on G2.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

The Product Coalition

JUNE 4, 2020

When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to. The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003.

User Testing 86

User Testing Product Marketing Product Research Marketing 86

Mironov Consulting

SEPTEMBER 15, 2019

Is this improvement intended to boost our license revenue from new customer, or reduce our churn rate, or boost customer satisfaction? Why will paying customers care, or what specific pain are we alleviating? We need a plan for human review of results and escalation to humans when outcomes seem incorrect.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Userpilot

DECEMBER 22, 2023

Regularly review your processes and share best practices across the organization to improve research quality and integrity. To see how Userpilot can help you democratize user research in your company, book the demo! In short, this approach ensures that every team, from product to marketing , has direct access to user insights.

Research Software 105

Research Software Data Visualization User Testing Product Research 105

Userpilot

AUGUST 18, 2024

Prioritization : Use the built-in scoring systems or weighted prioritization frameworks , to ensure that the most critical tasks are focused on first. You can book a consultation that comes with a 14-day free trial. Each card can contain details such as descriptions, checklists, due dates, attachments, and comments.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. Made By Shape.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Userpilot

AUGUST 21, 2024

First-party data types include behavioral data , customer purchase history, and demographic and psychographic data. You can collect first-party data in the following ways: Track user behavior on your website and app. Trigger contextual customer feedback surveys. Track social media interactions to understand customer sentiment.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

freshtrax

MARCH 25, 2024

This system allows customers to pay by scanning their palms, significantly reducing the time spent waiting at the cash register. This system enables the company to monitor product availability in real-time and provide customers with the products they want quickly and accurately.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

Arkenea

MAY 8, 2025

. #1 Keep your customer in mind before designing your eCommerce website Lindi Wheaton , president & CEO at The Pixel Security & Platform It’s critical you choose a content management system (CMS) platform that can handle a eCommerce’s shopping cart integration as well as security.

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Systems Review 59

Valerian Tech

MAY 30, 2023

This understanding helps optimize product offerings, personalize customer experiences, and improve marketing campaigns. Understanding customer behavior empowers businesses to offer relevant product recommendations, deliver personalized marketing campaigns, and overall enhance customer satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Fractional CTO CTO Coach 52

Johanna Rothman

OCTOBER 12, 2018

The measured cycle time, lead time, employee satisfaction (was the work worth it), and customer satisfaction. The managers, as a team (up, down, sideways) changed the compensation system and what they measured. (Do When it came time for yearly review and compensation, they had a ton of trouble with the HR VP.

Technical Review 72

Technical Review Software Review Customer Experience Agile 72

Usersnap

JANUARY 31, 2019

We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. If you work with a tool which is missing in this list, just send it to us hello@usersnap.com and we will review it.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Gainsight

MAY 21, 2021

In hero organizations, success and customer experience are tied to individuals. A proactive consultant leads to engaged and satisfied customers. An inadequate, ill-fitting consultant leads to unengaged customers who do not onboard or adopt well. These can include: An MVP launch to get users in the system quickly.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Userpilot

MARCH 4, 2021

Customer service. A study by consulting firm Experience Dynamics found that 79% of users are prepared to search for another site if your business isn’t able to provide them with what they want. Another study by Microsoft suggests that 52% of people think that businesses should act on feedback from their customers.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

AUGUST 25, 2024

Product Marketing Teams Can Use Userpilot to: Promote In-App Product Launches without Dev Help Increase New Feature Adoption with Interactive Guidance Measure New Feature Launch Success with Analytics Segment Happy Users to Increase Product Reviews Get a Demo 14 Day Trial No Credit Card Required What is a customer onboarding coordinator?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Amplitude

NOVEMBER 2, 2018

It’s probably really inefficient compared with other products, but it’s a system that works for me. Outside of those focused KPIs, I’m measured on product engagement and retention metrics as well as some harder-to-quantify things like customer satisfaction and execution speed. Andrew’s to-do list workflow in Evernote.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. Different customers need help at different times.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

AUGUST 28, 2024

Track and measure success : Define key onboarding metrics , such as time to value , product adoption rate, and customer satisfaction. Continuous improvement : Don’t be afraid to experiment with different onboarding approaches and iterate based on customer feedback and data.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Customer Feedback Feedback Software 52

Userpilot

AUGUST 17, 2024

Product Marketing Teams Can Use Userpilot to: Promote In-App Product Launches without Dev Help Increase New Feature Adoption with Interactive Guidance Measure New Feature Launch Success with Analytics Segment Happy Users to Increase Product Reviews Get a Demo 14 Day Trial No Credit Card Required What is a customer onboarding coordinator?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Customer Feedback Analytic Tools 52

eG Innovations

JULY 30, 2021

In this blog, we will review the AIOps capabilities of eG Enterprise and see how machine learning, intelligent correlation and advanced analytics help organizations: Get actionable alerts from millions of metrics collected in real-time. are all reviewed for each tier. Extensive expertise is also not required to configure the solution.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Enterprise 59

Gainsight

JANUARY 11, 2024

The Sr CSM works closely with our customers alongside Sales, Renewals, Support, Security Consultants, and Product Management teams at Veracode to ensure our services are delivered successfully and meet customer expectations.  Adaptability: Adapt quickly to changes and update their materials accordingly.

Education 52

Education Analytic Tools Reporting Tools Feedback Software 52

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

The Product Coalition

MAY 22, 2019

MBA-speak simply doesn’t work here: “deliver engaging experiences” or “drive customer satisfaction” are neither specific nor measurable. PM, dev, UX, should create the draft and then share with the team for review. It motivates people to game the system?—?push typically end of quarter or end of year.

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

B2B Product Management

SEPTEMBER 29, 2023

For example, a B2B software product might help a business to reduce costs, increase sales, and improve customer satisfaction. Initial investment : B2B products must have minimum feature set before customers can begin to use the product. Length : B2B buyer journeys are also typically longer than B2C buyer journeys.

B2C 52

B2C B2B Reporting Tools User Testing 52