Remove Consulting Remove Customer Satisfaction Remove User Friction
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Turning Strategy Into Outcomes: Influencing Stakeholders To Achieve Alignment

BrainMates

The ability to influence stakeholders is a critical part of effective product strategy consulting, ensuring strategy is executed and outcomes are achieved. Customer support lives at the coalface of usability pain and broken promises. Be clear about what customer pain you are solving now, what will wait, and why.

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How to Present Customer Insights to Product Managers, Engineers, and Executives

Centercode

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. This guide has all the answers.

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Problem Solving as a Product Manager

The Product Guy

After every discussion with customers, sales, service, leadership and my colleagues, I was left with a laundry list of problems that needed my attention. As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The future of support is here.

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362: Inside tips for digital transformation – with Howard Tiersky

Product Innovation Educators

He is Howard Tiersky, author of the Wall Street Journal bestselling book Winning Digital Customers: The Antidote to Irrelevance. He founded FROM, a digital transformation agency, which has won over 100 awards for user experience design, including for their work redesigning the Avis app which is now ranked by J.D.

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The art of being truly customer centric: 6 lessons from Survey Monkey’s CMO

Intercom, Inc.

These days, progressive, modern marketers like you and me are always hearing about customer centric marketing. We know that it’s customers, not brands, who hold the power. Leela knows that slapping “customer centric” in your mission statement is rarely enough. 6 ways to create a customer-centric culture.

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Ready to scale your customer support? Ask these 3 questions first

Intercom, Inc.

But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. With that in mind, here are three questions to ask when you want your customer support to grow with you – and some best practices to ensure it does.