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The Path Beyond CSM

Gainsight

You learned about other roles where your experience in CS can be a springboard for those positions. In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. However, you aren’t sure of the path to get there. Core CSM competencies.

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Combining DevOps and Agile Transformations to Achieve Business Outcomes

Agile Velocity

We’ve identified nine common business outcomes, all of which are positively influenced by Agile+DevOps. Consulting. The DevOps Handbook (Book). This combination will enable your enterprise to gain faster feedback, reduce risks while also obtaining meaningful business outcomes. And NOW” Sorry. Transformation Roadmapping.

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Friday Tracks and Takeaways When Lightning Strikes

Gainsight

Major Takeaways: You can’t help others if you’re not in a position to help yourself. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. This session was led by Violaine Yziquel, Sr.

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Becoming a Great PM

The Product Coalition

Like many professions I suspect, experience is wanted for just about every position out there. That you won’t find in the typical “PM handbook”. What about PM as consultant ? I find myself full of gratitude for my career thus far. It is a hard profession to break into. But no, this article isn’t about how to do it.

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The Perfect World and the Real World of Product Research

The Product Coalition

When the research is narrow-scoped, there is a higher risk of missed opportunities, blind spots, and false positives. Choose the few top metrics where positive movement could have the most impact. .” — Arthur Leonard Schawlow Tradeoffs When optimising for speed, there are tradeoffs.

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8 steps to craft a winning sales strategy, according to industry leaders

Intercom, Inc.

Get your free copy of The Sales Handbook. “Put simply, your sales strategy is how you’ll drive revenue” Generally your sales strategy will include things like your target market, ideal customer profile , go-to-market positioning, sales motions, methodology and channels. Act like a consultant and advisor to your prospects.

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Who’s who: Understanding your business with customer segmentation

Intercom, Inc.

Download The Growth Handbook. Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time. Authoritative, actionable strategies on how to grow your business. What is customer segmentation?