Intercom, Inc.

JANUARY 31, 2023

Composer AI features Our customers spend almost half of their Inbox time in the composer – the text field where they write messages to their customers. If your message gets the meaning across, but you aren’t happy with the wording, you can now press a button to rephrase it.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

freshtrax

JANUARY 26, 2024

Start with a Positive First Impression: Welcome Gift As btrax team members from Tokyo and San Francisco gathered in Hawaii, a positive tone was set with a thoughtful welcome gift. Each member received a welcome bag containing vitamin C powder, anti-sickness medicine, hand cream, and a personal message card from CEO Brandon.

Customer Experience 59

Customer Experience Travel Messaging Naming 59

Mind the Product

APRIL 10, 2020

In this talk from #MTP Engage Manchester consultant Itamar Gilad takes us through his GIST (goals, ideas, steps, tasks) framework. He’s now a consultant, speaker and writer. Itamar highlights three types of product launches: Positive – where a product is launched and is incrementally improved upon. Three Types of Launch.

Framework 172

Framework Weak Development Team Customer Experience User Testing 172

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Proactive messaging. Ingredients of a great conversational support tool.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Atlassian

FEBRUARY 18, 2022

And more importantly for today’s teams, how do you do it when you’re all working in separate locations and interacting through video calls and message boards? They found that consultative and supportive leadership styles promote psychological safety, while an authoritative style has the opposite effect. What is psychological safety?

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

The Product Coalition

NOVEMBER 19, 2020

He’s been applying for positions for months and has found it nearly impossible to get an interview. More than many other roles, PM positions tend to have stringent qualifications for desired applicants. They spent a few years in another job, maybe as an analyst or consultant. He cold messaged them.

Technical Review 165

Technical Review Product Management Product Manager Research Software 165

The Product Coalition

JULY 22, 2021

And so we inform them, consult them, involve them. When asking what people in the wider organisation thought about the promotion, the feedback was ‘I don’t really get why he got promoted, he’s never available for questions and he never replies to his slack messages or to comments in tickets. I don’t really know what he does all day’.

User Testing 158

User Testing Roadmap Messaging Leadership 158

The Review by First Round

JANUARY 13, 2022

For the past 7 years, she’s helped hundreds of companies build their positioning and brands from the ground up, both as our Marketing Expert in Residence here at First Round and in her own consulting work. Today’s episode is with Arielle Jackson. Read This First. Today’s episode is with Arielle Jackson. Read This First.

Branding 52

Branding Startups Marketing Consulting 52

Userpilot

AUGUST 30, 2023

She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups. In this talk, Leah will show you: How to leverage PLG to navigate challenging markets and position yourself for success. Positioning. Connect with Else on Linkedin.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

The Product Coalition

MARCH 12, 2023

In most cases, you have never been in this position yourself before, so interviewing could be a challenge. Photo by Mark Rabe on Unsplash When I started Infinify five years ago, I announced that I am offering product consulting services. You are looking for a partner to join your team and take a significant leadership role.

User Testing 123

User Testing Product Research Consulting Leadership 123

Product Innovation Educators

JANUARY 29, 2024

Dr. Emily Anhalt is a psychologist, emotional fitness consultant, and the co-founder and Chief Clinical Officer of Coa, your gym for mental health. No matter how healthy we might be, we’re all going to be in a position at some point where we need to draw on our emotional resources to get through a tough time.

Leadership 98

Leadership Product Research Product Management Product Manager 98

Amplitude

FEBRUARY 1, 2021

Your Product Launch Process Starts With a Clear Goal and Crisp Positioning for your Product. Once the North Star is well defined, you move to define positioning for your product. Positioning starts with understanding the target audience(s) for your product. Your Product Launch Messaging Should Be Based on Actual Beta Usage.

Product launches 111

Product launches Strategy User Testing Product Research 111

Product Management Unpacked

JULY 9, 2020

With Pendo, product teams can understand user behavior and sentiment and then act on those insights by engaging with users through in-app messaging or surveys. Crofts observed that like him, product management leaders were very strategic and thoughtful, but their position allowed for a more tangible work output. The burden of bias.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

Gainsight

MARCH 1, 2024

Maranda (VandenBroek) Dziekonski Chief Customer Officer, Swiftly Years in CS: I have been in a customer-facing position for over 20 years now. Initially, as a Management Consultant, I steered clients towards strategic decisions. What’s changed: What hasn’t changed? However, my experience in CS-related roles extends over a decade.

Data Visualization 59

Data Visualization Customer Experience Technical Review Customer Feedback 59

The Accidental Product Manager

NOVEMBER 2, 2020

The answer is that WhatsApp Messenger, or simply WhatsApp, is a freeware, cross-platform messaging and Voice over IP service that is now owned by Facebook, Inc. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media.

Product Management 111

Product Management Product Manager Data Visualization Customer Experience 111

Business of Software Conference

OCTOBER 24, 2022

This year BoS happened at the perfect time for my business; I’ve been working with B2B SaaS companies for over five years and had recently gone through a positioning and messaging shift of my services. It was incredible to connect with founders, CEO’s, and operators within the B2B SaaS community.

Feedback Software 58

Feedback Software B2B Travel Events 58

The Product Coalition

JUNE 21, 2021

Governments maintained this position not just by imposing lockdowns, but unintentionally endorsed the idea of using online services whenever and wherever possible. UI Accessible Messaging Messages in a user interface (UI) that help anyone use software are known as accessible messaging. Error: When a user makes a mistake.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Business of Software Conference

FEBRUARY 11, 2022

For the last few years he’s focused on delivering on the promise that just about every marketing company makes: sending the right message, to the right people, at exactly the right time. Elizabeth O’Neill, Founder, Elizabeth O’Neill Consulting. Find out more and Book Tickets. Find out more and Book Tickets.

Consulting 52

Consulting Customer Experience Books Startups 52

Mironov Consulting

FEBRUARY 28, 2024

  (Agilists state this in the positive: “start less, finish more.”)   We have to support our PdMs when they take strong positions.    There’s a ton of real-world evidence that overloading a system or team delivers less total output, so starting more things means finishing fewer of them. 

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Atlassian

MARCH 31, 2022

Constructive criticism means providing a critique of someone’s performance by acknowledging both the positive and negative aspects of their work, along with the appropriate steps to improve. So before sharing feedback, ensure that others understand your positive intentions. What is constructive criticism? Avoid the urge to sugarcoat.

Construction 80

Construction User Testing Customer Feedback Leadership 80

The Product Guy

SEPTEMBER 10, 2016

Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. Senior Product Manager @ Citrusbyte (New York City) Keywords: Consulting, Design, Product, Strategy, UX [link]. Each week we highlight some of the recently posted openings.

Customer Experience 87

Customer Experience Product Management Product Manager Management 87

Userpilot

MARCH 29, 2024

Ineffective marketing : From wrong messaging to low brand awareness, ineffective marketing affects your conversion funnel in many ways. When potential customers read about positive experiences with your brand, they’re more likely to trust and engage with your content. Create and trigger customer surveys code-free with Userpilot.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

OCTOBER 31, 2022

These can be people in accounting or management positions who are unlikely to decide in favor of your product. Outline identified customer pain points and adjust your messaging. Every good product message highlights your value proposition and the benefits of your product to your ideal customers. Data is a continuum.

Feedback Software 97

Feedback Software User Testing Research Software Data Visualization 97

Gainsight

AUGUST 5, 2022

You learned about other roles where your experience in CS can be a springboard for those positions. If you have these in your toolbox, in addition to other skills you learn along the way, there is no doubt that you can rise to the next level of CS or transition into another position. . However, you aren’t sure of the path to get there.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

PMLesson's Ace the PM Interview

APRIL 6, 2020

Product marketing is actually the function for which a traditional marketing degree most prepares you since it covers many of the core marketing responsibilities including messaging, positioning, pricing, and market research. Most of the work that consultants do actually translates really well to product marketing.

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

UX Studio: Product Management

OCTOBER 2, 2023

Schedule a free consultation with us and let’s discuss your current goals.​​ These design services include journey mapping, web design, content strategy , full-stack development, including CMS implementation, and technical consultation for complex projects. Looking to streamline your search? Top 9 Digital Design Agencies 1.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Alchemer Mobile

MAY 7, 2020

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. Watch the full video here. Kin + Carta.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Product Innovation Educators

FEBRUARY 20, 2023

He is a well-known product management trainer, consultant, and speaker. Once we’ve figured out how we’re going to be better or different, we need to figure out how to position and message our product. A great example is the iPod’s messaging—”a thousand songs in your pocket.”

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

Pragmatic Marketing

MARCH 2, 2020

Viewing a targeted international market through all the lenses of the competitive landscape paradigm can help your company position itself for more effective market entry. In Japan, Walmart's venture with the Seiyu retail company suffered because the message of “Everyday Low Prices” was equated locally with cheap quality.

Marketing 91

Marketing B2B Customer Experience Consulting 91

Pragmatic Marketing

MARCH 2, 2020

Viewing a targeted international market through all the lenses of the competitive landscape paradigm can help your company position itself for more effective market entry. In Japan, Walmart's venture with the Seiyu retail company suffered because the message of “Everyday Low Prices” was equated locally with cheap quality.

Marketing 91

Marketing B2B Customer Experience Consulting 91

Innovatemap

JUNE 11, 2020

An internet search for user experience design (UX) in any given city brings up several different types of companies that list user experience and user interface (UI) design on their websites: development firms, consulting firms, innovation firms, marketing agencies, and freelance networks. Send us a message and we’ll be in touch.

Research Software 52

Research Software User Testing Product Research Customer Experience 52

UX Studio: Product Management

APRIL 15, 2021

As we honestly admitted and realized the influence of our design work, we decided to consciously channel our knowledge and creativity in the direction of positive impact. We also understand that smart design solutions translate to positive impact for businesses as well. We were comfortable in our bubble until 2020 burst it.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Innovatemap

APRIL 23, 2021

Innovatemap is a digital product agency which means we come to the table with a number of skills offered individually by other people and businesses, like freelancers, consultants, marketing agencies and development firms. Then when we get to work with their marketing team to help message those new features, values, and benefits?

Research Software 52

Research Software Product Research Customer Experience User Testing 52

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. ” And you go, “Wait a minute now, I got this message last night.”

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Alchemer Mobile

MAY 12, 2020

Provide additional context as to why customers receive error messages to help them identify the problem and move through their purchasing process swiftly. Product leaders who embrace the shift toward mobile apps in consumer behavior as an opportunity for positive change will set themselves apart in coming months.

Feedback Software 147

Feedback Software Reporting Tools User Testing Customer Experience 147

Usersnap

SEPTEMBER 12, 2023

And this is where things get really interesting… Your set of competitors is determined by your positioning. And let’s use PricingSaaS as an example: Since we monitor and collect SaaS pricing data, we have a few options on how we position and monetize the product. We could position PricingSaaS as a page change detector.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. In-app messaging. In-app messaging can be used to announce new features, send activity alerts, or improve user onboarding via modals, tooltips, and other elements.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98