The Great Silence
Why have Product Managers stopped speaking to customers?
Published in
33 min readFeb 26, 2022
Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask;
“How many customers did you speak to this week?”
…most invariably say zero. I know this because I asked. I ran a survey with industry insiders and at least 50% of all product managers who responded haven’t spoken to a customer recently. From my own experiences, this is something I noticed more over the years, and…
