280 Group

FEBRUARY 15, 2024

Our Global Product Management Skills survey, now in its third edition, is a resource for product professionals seeking to gauge their expertise against global standards. In the ever-evolving world of product management, staying ahead means constantly honing your skills and understanding the landscape around you.

Data Visualization 177

Data Visualization Product Research Customer Feedback Product Management 177

eG Innovations

MARCH 31, 2021

Watch the webinar: We’ve brought in CTP, Barry Schiffer, EUC evangelist, Rachel Berry and digital workspace expert Eric Haarvastein to talk about what the survey results mean and what trends we’re seeing for the future of digital workspaces. The survey respondents know about this problem all too well. Register for the webinar.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

280 Group

APRIL 11, 2022

This report brings the Individual Skills Assessment one step further by enabling Product Professionals to assess their skills and compare them against our global benchmark, a global survey that examines the skill levels of Product Managers across 15 dimensions, called skill sets. ASSESS MY SKILLS NOW. About the Author.

Reporting Tools 296

Reporting Tools Product Management Product Manager Product Research 296

Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! If you’d like to see an example of a ready-made CES survey, come and use our CES survey template right away. How Do I Calculate Customer Effort Score (CES survey)? Tips for building CES Surveys When To Use CES VS. CSAT VS. NPS?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. Watch the full video here. Kin + Carta.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mironov Consulting

DECEMBER 28, 2018

To find out what other product leaders are worried about, I fielded a short survey between 21-Nov-18 and 7-Dec-18. Like any open-ended survey question, this was a mixed bag. Our survey captured company size tiers and each leader’s total number of reports. Could be a surveying artifact.). Does Size Matter?

Product Research 91

Product Research User Testing Data Visualization Reporting Tools 91

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. But what distinguishes a good onboarding survey from other types of business intelligence? What is an onboarding survey? What should be included in an onboarding survey? Sample questions for onboarding surveys.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

280 Group

OCTOBER 29, 2022

Later on, surveys, data analysis, and social media may be used to inform the research. Bill Haines is a Principal Consultant and Trainer at 280 Group. Bill is a product management and marketing advisor, five-time corporate VP Product/Marketing, consultant on over 90 projects, and author of: The 21 Rules of B2B Marketing.

User Testing 296

User Testing Product Marketing Product Research Research Software 296

Product Talk

JANUARY 24, 2024

Craigslist: Ideal for Connecting with a Broad, General Audience (With a Few Caveats) Ellen Juhlin , a product coach, consultant, and Product Talk Academy instructor , was working on a wearable voice communication device in a previous role. UserInterviews does provide some guidance on how to write and structure your survey.

Research Software 209

Research Software Feedback Software User Testing Customer Experience 209

280 Group

DECEMBER 4, 2021

Weekly conversations with customers, along with research activities such as focus groups and surveys, will be essential to understanding evolving customer needs and staying one step ahead of demand. Roger Snyder is a Principal Consultant/Trainer, and VP of Marketing at 280 Group. Trend #4: Product Management Ethics. REGISTER NOW.

Product Research 317

Product Research Product Management Product Manager Research Software 317

280 Group

DECEMBER 16, 2020

Yet, as I survey Product Managers that I work with, they consistently acknowledge that PMs don’t do enough VoC activities. There are many approaches and techniques to getting VoC such as surveys, monitoring social media, participating in customer forums, focus groups, and conducting customer visits—just to name a few. DOWNLOAD NOW.

User Testing 272

User Testing Customer Experience Customer Feedback Product Research 272

280 Group

APRIL 6, 2021

Join Chris Seidell, VP of Product Management (Growth) at Survey Monkey, Kyle Power, Partner, Expansion Platform, at Open View Partners, and I on April 15th for an exciting discussion on: Tackling Digital Product Management, Part 4: Pricing the Flavors of “Free.” David Nash is a Principal Consultant and Trainer at 280 Group.

Webinar 291

Webinar Customer Experience User Testing Product Research 291

280 Group

SEPTEMBER 20, 2021

In segmenting a market, Product Managers must leverage information from market research, customer surveys, website behaviors, and more to find commonalities and define groups of people with similar attributes. Roger Snyder is a Principal Consultant/Trainer, and VP of Marketing at 280 Group. VIEW THE COURSE. About the Author.

Data Visualization 295

Data Visualization Research Software Product Research User Testing 295

280 Group

NOVEMBER 3, 2020

When I initially started the project, we conducted customer surveys to help inform the product. We learned things about their pain points that customer research just wasn’t capturing in a survey question. She helps clients navigate our training and consulting solutions, and also oversees our contingent-search recruiting practice.

Product Research 296

Product Research Research Software Development Customer Experience 296

Userpilot

JANUARY 11, 2024

Solution : use in-app surveys to collect qualitative customer feedback, focusing on customer satisfaction and UX improvement. The Ivory Tower : teams that stop consulting customers build products that don’t meet market needs. Userpilot’s in-app surveys can help with that. Satisfaction survey in Userpilot.

Data Visualization 119

Data Visualization Feedback Software Analytic Tools User Testing 119

The Product Coalition

MARCH 6, 2023

Many product managers are on a mission to improve the lives of their consumers, and principal product consultant, Rachel Wynn feels that as product managers, we need to think twice about taking customer feedback at face value.

User Testing 151

User Testing Customer Feedback Customer Experience Data Visualization 151

Product Talk

APRIL 12, 2023

Our 2022 CDH Benchmark Survey exposed some gaps in this area. Teresa Torres: We are here today to talk through some of our survey responses. So in the fall we ran our inaugural CDH Benchmark Survey. Product teams need to understand how the work they are doing impacts the business. Hope Gurion: And I’m Hope Gurion.

Government 184

Government User Testing Product Research Customer Experience 184

280 Group

OCTOBER 30, 2022

For this featured interview from our Consultant Interviews Series , we spoke with Dean Peters. Building on this success, I took a similar approach as a principal engineer at Westat for the CDC’s National Health & Nutrition Examination Survey (NHanes), where I coupled my approach to discovery with a new-found interest in user experience.

Consulting 316

Consulting Analytic Tools Research Software Product Research 316

280 Group

FEBRUARY 23, 2021

Most companies acknowledge important employee skill gaps, with nearly all respondents to McKinsey’s survey indicating that closing potential gaps is a priority for their organizations. Bill Haines is a Principal Consultant and Trainer at 280 Group. 280 Group is the world’s leading Product Management training and consulting firm.

Reporting Tools 194

Reporting Tools Customer Experience Technology Marketing 194

Userpilot

OCTOBER 31, 2023

It includes feedback gathered through user interviews, surveys, and usability testing. Methods to collect quantitative data: NPS and CSAT surveys, feature tagging , trend reports, funnel reports. Methods to collect quantitative data: NPS and CSAT surveys, feature tagging , trend reports, funnel reports.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Research Software 104

Modus Create

FEBRUARY 16, 2024

” Andew Dennis, VP, Consulting, Modus Create Improving developer experience to attract digital talent In the technology sector, it is more important than ever to take care of digital talent. Those areas are perfectly suited to a partner, as digital consultants have playbooks in place to perform complicated tasks.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Product Research 52

Intercom, Inc.

MAY 18, 2021

Commissioning Forrester Consulting. A commissioned study by Forrester Consulting on behalf of Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , reveals how conversational experiences are fuelling customer retention and business growth for global companies. Enter Forrester.

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Product Innovation Educators

JULY 19, 2021

Returning with us is Greg Geracie the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. For this study: 49% of survey respondents work in the technology industry. 22% in the services industry. 4% in education.

Product Research 105

Product Research Research Software Product Management Product Manager 105

Intercom, Inc.

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. Since the beginning of the pandemic, 53% of decision-makers surveyed report an increase in conversation volume.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

bpma ProductHub

FEBRUARY 13, 2017

Actuation Consulting has been conducting research on what separates high performance product teams from the pack. Over the last five years our surveys, coupled with regression analysis by an independent statistician, have helped us to identify over 25 statistically significant contributors to success on product teams.

Reporting Tools 195

Reporting Tools Data Visualization Product Research Research Software 195

Userpilot

DECEMBER 18, 2022

This year’s Product Trends survey outlined 3 clear directions among our respondents: 1) Greater use of AI in products , both as the product’s core functionality and as a resource for PMs and PMMs. Book a free consultation to see how Userpilot could help you achieve a similar result! Implementing AI features into core product offerings.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Product Innovation Educators

AUGUST 10, 2020

Greg is the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. 2:50] Tell us about the survey of product managers you’ve done since 2012. 7:37] Who are your survey respondents?

Weak Development Team 84

Weak Development Team Product Research Reporting Tools Data Visualization 84

280 Group

MAY 15, 2020

These include customer interviews, observation, focus groups, surveys, etc. Tom Evans is a Principal Consultant and Trainer at 280 Group. 280 Group is the world’s leading Product Management training and consulting firm. Your product is worth it – drive it to success. VIEW COURSES. About the Author.

Data Visualization 246

Data Visualization Analytic Tools Weak Development Team Product Research 246

280 Group

DECEMBER 3, 2020

Some of these allow you to measure actual product usage, while others enable you to engage with customers with short surveys and questions at just the right moments. Surveys vary, but as many as 42% of America’s workforce is working from home , either partly or fully, as a result of the pandemic. What if we’re non-digital?

Webinar 250

Webinar Data Visualization Fractional CTO Analytic Tools 250

Userpilot

MARCH 29, 2024

How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. User feedback surveys Implement customer experience surveys to gather insights directly from your customers. Features with usability issues.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Mind the Product

MAY 14, 2019

Many articles have been written on this subject, most of them either by product consultants or people holding one of the above titles. I began with some user research and created a 10-question survey on this topic. And if micro-managed people are answering the survey (and hey leaders, that really needs to change!!)

Product Research 167

Product Research Product Management Product Manager Leadership 167

280 Group

OCTOBER 18, 2020

Net Promoter Score, feedback survey results, usage data) [Direction/How We Measure]. #2: Roger Snyder is a Principal Consultant/Trainer, and VP of Marketing at 280 Group. 280 Group is the world’s leading Product Management training and consulting firm. 2: Stay Curious. REGISTER NOW. About the Author.

Webinar 296

Webinar Customer Experience Product Research User Testing 296

Mind the Product

JANUARY 5, 2021

Take RightToLeft’s Product Mindset Profile free survey/test. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. . * Alison Wolf on Not accepting good enough. Get in Touch, Rate Us, and More! Know the perfect guest? Suggest them here.

Product Research 181

Product Research Customer Experience Feedback Software Technical Review 181

UserInterviews

FEBRUARY 4, 2021

We surveyed 525 UX professionals, consulted the experts, and looked at data to understand how COVID-19 has changed the field of UX for the better.

UX 98

UX Consulting 98

Userpilot

JULY 31, 2023

Trigger exit surveys to prevent and reduce churn. Instead, collect customer data with welcome surveys to understand users’ specific pain points and jobs to be done. Keep your welcome survey simple and concise—this isn’t the best time in the user journey for complex surveys. Welcome survey asking about the user’s role.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 7, 2023

Now let’s go through 14 customer engagement tactics that you can apply in SaaS: Use welcome surveys to gather data and design a personalized onboarding experience right from the start. This can come from customer interviews, product analytics, surveys , heatmaps, and more. Targeting a re-engagement flow with Userpilot.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105