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Featured Product Management Consultant: Bill Haines

280 Group

They leverage tools to dissect what they learn- tools like Design Thinking, and Jobs-to-be-Done, Journey Maps, and more. The post Featured Product Management Consultant: Bill Haines appeared first on 280 Group. And most importantly, with every new piece of information , they constantly ask: Why? .

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Using ChatGPT as a Product Management Tool

280 Group

ChatGPT and Product Management ChatGPT can be a powerful tool to add to the product manager’s kit. The tool can be used to create survey questions to gather customer feedback, generate product descriptions, articles, and other marketing content, and even help with backlog prioritization.

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Best AI Research Tools: Insights & Recommendations

UX Studio

In today’s AI-driven world, the excitement about artificial intelligence is widespread, with numerous tools available to shape our lives and the world. Our blog post guides you through the maze of AI research tools. But the question arises: How useful are the currently available tools, and what challenges do they generate?

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Why Tools Are Not the Answer

The Product Coalition

It’s no wonder there are many tools that try to resolve this. But tools alone won’t fix anything and can do the opposite. Putting tools in place could make you feel as if you are making progress in the right direction, but if you just add tools you might be treating the symptoms and not the disease. Here’s why.

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The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service.

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A Common Tool Trap: the Tool Will Help Your Delivery and Planning Problems

Johanna Rothman

Many of these people want to use a tool to plan from the “bottom” (what the teams do) to the top (roadmaps and portfolio). Worse, they want to start with a tool. See Schedule Game #11: The Schedule Tool is Always Right as an example.). They think the tool will do “everything” for them.

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User Experience Analytics in SaaS: Tools, Data Collection & More

Userpilot

We will also go over free and paid product analytics tools that can help facilitate the process. It’s best practice to regularly track quantitative and qualitative data at critical touchpoints as a user journeys through your tool. By generating heatmap reports, you can identify areas of your tool that users are ignoring.

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Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer.

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Get Better User Insights With Wasteless Validation

Speaker: Tim Herbig, Product Management Coach and Consultant

Additionally, many companies lack the tools and processes to validate their ideas without adding them to their Sprint Backlog. Product teams tend to get ahead of themselves by rushing from idea straight to building a Minimum Viable Product (MVP). How can a product manager slow their team down and prevent them from wasting valuable resources?