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Top Retention and Churn Product Manager Roles (+ Candidate Spotlight)

Userpilot

An individual adept at owning and driving roadmap strategy and definition, with a track record of end-to-end product delivery. A professional experienced in feature delivery and making trade-offs to meet product goals. A person who was given little decision-making power as a product manager.

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Priority Starts at the Top

Folding Burritos

Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Do we want to work on multiple product goals at once? That’s our real job as Product Managers. So the first thing we need to understand is the “types of value” we’re providing. Which ones? You get the idea.

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You Don’t have a Prioritization Problem, You have a Strategy Problem by Ant Murphy

Userpilot

Track product analytics data with Userpilot. What role does product strategy play in prioritization? In his Prioritization Essentials course, Ant notes, “If your strategy doesn’t help you say no to any items on your backlog, it’s too broad. Always prioritize features that directly impact customer satisfaction.

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Setting a UX Budget? Answer These 6 Questions First.

UX Planet

How do you plan to set aside a budget to enhance product performance and user satisfaction? Even if UX work seems fine at your organization, know that there are still some things to set a budget for, like improving the product’s creation process, or your customers’ and users’ experiences.

UX 98
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The Complete Guide to Goal-Oriented User Onboarding for SaaS Companies

Userpilot

Goal-oriented onboarding follows the same principle but focuses on helping users achieve their objectives. This sort of onboarding can help you and your team in many ways: faster time to value , an increase in feature adoption rates , and a boost in customer satisfaction (which should be one of your core success metrics).

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10 Important Retention Metrics For SaaS And How To Improve Them

Userpilot

However, you should combine this metric with the Customer Churn Rate (discussed later in this post) to get the exact picture. You can also use it to keep tabs on customer satisfaction levels. If you lose more than get new customers, it indicates unresolved issues within your product or service. Source: Zendesk.

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Building Your Customer Engagement Framework: All You Need to Know

Userpilot

A customer engagement framework is an approach that SaaS businesses use to engage customers and build stronger relationships with them. Effective customer engagement frameworks can increase trial-to-paid conversion rates, improve customer satisfaction, raise revenue per customer, and yield higher retention rates.