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10 Best Customer Success Courses and Training Programs for Customer Success Managers

Userpilot

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. How to get a job in customer success course, by Practical CSM. Mapping the customer success journey.

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The experiment that revealed how proactive support directly affects your bottom line

Intercom, Inc.

By allowing support teams to get ahead of known problems and provide help to customers before they need to reach out, proactive support has enabled major companies to scale their support without increasing headcount, drive down inbound conversation volumes ( in some cases by up to 80% ), and maintain incredible customer satisfaction ratings.

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7 Reasons Why Products Fail

280 Group

Product Management is frequently described as Inbound Marketing. Proper positioning and messaging are a must to provide understanding of product benefits and competitive differentiation. If you need to find out more about these best practices or develop skills in these areas, consider the Optimal Product Management training course.

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How to Give Your Product Managers Negative Feedback (Part 1)

The Product Coalition

The answer is, of course, yes?—?most There are two ways to do that: Positive motivation : explain to them why growing is good for them. Or how working on outbound product management would make them better inbound product managers. most of us didn’t start as product managers?—?so so I decided to dig deeper into the question.

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Data-driven sales: 18 sales KPIs and metrics to grow your revenue faster

Intercom, Inc.

For our inbound leads – new leads that are generated by marketing activities – we track: Sales eligible lead delivery: The total number of inbound leads across all channels that are passed from the marketing team to sales based on shared qualification criteria. Take your inbound and outbound opportunities, for example.

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From frontline manager to SVP of Sales: How to stand out in your sales career

Intercom, Inc.

Here’s an example from LB’s own career: at LinkedIn, when her team of SMB AEs were short on inbound pipeline, she had her reps take an entire day off their calendars to focus on prospecting. But LB suggested they adopt an inbound round-robin model, even though it wasn’t particularly advantageous for her direct team.

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15 B2B Marketing Strategies to Drive Conversion and Growth

Userpilot

Investing in a variety of content formats including articles, case studies, and video courses is the best way to cover all your bases with both users and search engines. Find your brand positioning. Try publishing research reports, whitepapers, free video courses, or case studies. What is B2B marketing?

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