freshtrax

DECEMBER 9, 2021

User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. In this article, I will share key insights on three aspects of user interviews: Recruiting. There is also a major difference in the landscape of user research. Scripting the interview.

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Intercom, Inc.

JULY 30, 2020

First, as the economy is buffeted by turbulent seas, companies must batten down the hatches and devote their time and attention to their current customers. Championing this approach is Luke Diaz , Clearbit’s VP of Customer Success. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

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Data Visualization Artificial Inteligence Customer Experience Customer Feedback 145

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

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The Product Manager Coach Blog

SEPTEMBER 5, 2023

In this article, we’ll delve deep into the importance of networking for product managers, drawing upon years of experience and insights from industry leaders. Innovations arise daily, and staying ahead isn’t just about skill—it’s about insights. It includes tech enthusiasts, market researchers, and even end-users.

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Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

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Product Innovation Educators

JULY 15, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do.

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TSIA

SEPTEMBER 19, 2017

For our fall Technology Services World conference , we used the crowdsourcing approach to select a theme. We gathered input from members and asked our various advisory boards for feedback on the suggestions, arriving at what I think is truly a “big tent” topic: The Art and Science of the Customer Journey.

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Product Innovation Educators

MARCH 27, 2023

From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. The technical and marketing teams come up with insights from those meetings that might be new opportunities for the company.

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Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. Crowdtesting is simply user testing through broader groups of people. Let’s look at the primary “Crowdsourcing” concept first. Let’s explore more.

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The Product Coalition

MARCH 27, 2020

Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets). As I heard one of our customers say during user research: “Slack is a more human way of communicating.” from suppliers and agencies to partners and customers.

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Feedback Software Research Software Reporting Tools Technical Review 132

Mixpanel

DECEMBER 17, 2021

As Community Manager at Mixpanel, I get to engage with Mixpanel users on a daily basis. You can get get tips for using Mixpanel, crowdsourced Mixpanel product analytics ideas, and guidance on product updates. Getting specific with user metrics. Honestly, it’s the best. React Native SDK makes things easier on developers.

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Data Visualization Analytic Tools Crowdsource Customer Feedback 59

Amplitude

APRIL 8, 2020

Many of our customers are also focused on driving adoption, so we often get asked how we use Amplitude to drive results. At Amplitude, we invite the whole team to our user research sessions so that the engineers who will be building the solution can hear the customer’s pain firsthand. To find out, we ran a Pathfinder analysis.

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Data Visualization User Testing Product Research Reporting Tools 59

ProductPlan

FEBRUARY 14, 2023

It also makes them feel like their input and feedback are more valued while expediting the resolution of time-sensitive issues, such as product launches. And crowdsource ideas for future activities and let the team vote for their top picks via a poll to ensure that as many people as possible are excited about participating.

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Feedback Software Reporting Tools Crowdsource Customer Experience 59

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Looking for SaaS knowledge base examples?

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Analytic Tools Feedback Software Data Visualization Customer Experience 98

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

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Analytic Tools Feedback Software Technical Review Customer Experience 59

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

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User Testing Research Software Market Research Product Research 66

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. A mobile SDK for Android and iOS enables powerful analytics and in-app engagement for mobile users.

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Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Products (wrongly) get created this way – product first, customer second, revenue third. build products customers want and love. How product managers can create new ideas.

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Data Visualization Weak Development Team Customer Feedback Research Software 50

Centercode

APRIL 2, 2019

How you involve real users in beta testing? What’s your prediction on companies leveraging customers to test their products – will it continue on? We are seeing it grow with the capabilities of technology and companies implementing A/B, Canary or Crowdsourced testing via platforms like Centercode.

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ProductPlan

JANUARY 2, 2020

When interviewing customers to make sure you truly understand what they think. In these situations, silence (followed by thoughtful responses) shows you’re valuing the opinions and insights of others. Crowdsourced Picks. Products we build solve problems for users. When discussing priorities with stakeholders.

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Product Management Product Manager Technical Review Crowdsource 70

The Product Coalition

MARCH 5, 2018

Here they are at a glance: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data?—?lots Weigh the cost of getting it wrong A wrong prediction can have consequences ranging from mild annoyance to the user to losing a customer forever. lots of it!

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Artificial Inteligence User Testing Product Research Data Visualization 60

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

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User Testing Research Software Product Research Market Research 40

Intercom, Inc.

APRIL 22, 2021

Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback. You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management. If you enjoy our discussion, check out more episodes of our podcast. How can we fix it?”

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Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. A help center, thus, supports customers when they’re stranded.

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Feedback Software Customer Experience User Testing Customer Feedback 98

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Once you’re happy with your messaging strategy based on early landing page and social feedback, it’s time to put it to a format that can be easily digested and shared by press and early customers alike. It’s marketing.

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Feedback Software Analytic Tools Research Software Product Research 264

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

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Product Strategy Reporting Tools Strategy Feedback Software 96

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " Why should the library change ? The portal should be a social network for readers.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " Why should the library change ? The portal should be a social network for readers.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

Usersnap

JULY 17, 2020

Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. There are many reasons why Translation Management is important for your product’s customer experience. Why should you consider Smartling?

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Feedback Software Reporting Tools Research Software Software Review 52

Bain Public

JUNE 11, 2019

Bain Public’s experienced group of product managers reviewed the following 7 product management software systems, helping product managers with a wide variety of tasks such as product strategy and roadmapping, task management, customer feedback, user testing and much more. Roadmap and Build Products Customers Love Aha!

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Bain Public

OCTOBER 19, 2021

Regulatory protection Regulatory protection is about decreasing your customer acquisition costs and opening yourself up to new markets and segments because you have the proper certifications that allow customers to work with you (legally) versus the competition. They remain unique in the market and hard to catch. Think about the phone.

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Lenny Rachitsky

DECEMBER 5, 2023

They launched the company back in 2019, while still students at the University of Pennsylvania, and today have scaled the app to millions of users and nearly 20,000 schools. In the span of just a few days, you’ve lost 60% of your creators, and for those final four users, the product is a shell of what it was just a few days before.

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User Testing Research Software Customer Experience Data Visualization 52

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. We’ve also received some incredible feedback from our interview process. Elpie Bannister: Throughout the presentation we’ll share our insights in relation to finding talent.

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Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. ” So I told her about user-generated content and I said, “Well, did you give them a clear call to action?” Constructive Feedback.

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Reporting Tools Research Software Feedback Software Education 151

Business of Software Conference

APRIL 9, 2021

Everybody’s slowing down, including your customers so often, we’re b2b. Well, the reason we are spread out like this is because we compete on customer service. We’re not a so many jobs can’t afford to say that. But those of us who can, I don’t see any reason why we shouldn’t. But we’ll okay.

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