Gainsight
SEPTEMBER 19, 2022
Document best practices: A handbook is a living document to capture lessons learned and continually improving practices. A good handbook should be crowdsourced. Have managers and individuals document the definition of their functions and responsibilities in the handbook.
The Product Coalition
MARCH 27, 2020
For instance, the engineering team uses a brain emoji to crowdsource relevant posts or documents about postmortems into #announce-postmortems, where people can stay informed about recent review meetings and their outcomes.
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freshtrax
DECEMBER 9, 2021
User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. Occasionally, crowdsourcing sites are used when the target is not as niche. Most agencies do not speak English which makes it crucial to have a Japanese person who looks over the communication.
Centercode
APRIL 2, 2019
Adam : I think people get too caught up in the fact that a test strategy does not belong in Agile because we want to “limit documentation.” For Waterfall, we will discuss breaking the habit of having excessive documentation just because we have the time to create it. You should focus on what is valuable first.
Userpilot
MARCH 3, 2022
Knowledge bases typically contain a range of resources: detailed product documentation, interactive guides, and product update notes. Think about your underlying information architecture: make sure you name any articles, documents, and guides in an intuitive way that helps customers find what they’re looking for. Case studies.
Gainsight
APRIL 2, 2021
Gitlab shared how they have driven an integrated customer journey across these teams by methodically documenting their processes. Finally, for the main event, we asked the group to crowdsource a list of things that make Customer Success in the PLG world different.
Amplitude
APRIL 8, 2020
Once your findings are documented and shared, use them to crowdsource new hypotheses. When a question did arise, they could simply leave a comment on the Notebook, again triggering a Slack notification. Bonus: We Generated a Hypothesis (Again).
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