article thumbnail

The Importance of Crowdsourcing Your Product Ideas

ProductPlan

Crowdsourcing can help you collect feedback and generate ideas from diverse people and perspectives. What is crowdsourcing? Crowdsourcing is where you ask people outside your company for ideas, information, and opinions – usually via the internet – to help you craft better products. Different perspectives.

article thumbnail

Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity

Intercom, Inc.

If you have lots of unstructured [information], it’s hard to get it in a position where it’s getting to the right person at the right time. It feels like crowdsourced problem-solving. Luke explains why making automation personal ultimately comes down to having the right data in hand: . And you pose your challenge.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The Important Product Manager Skill That You’re Missing

The Product Manager Coach Blog

When you’re connected, you have a broader spectrum of information to draw from, allowing you to anticipate market shifts, user needs, and potential threats. By networking, you’ll get: Crowdsourced Solutions: Instead of spending hours researching, a well-placed question within your network can offer immediate answers.

article thumbnail

What we learned moving sales and product upmarket together

Intercom, Inc.

By focusing on “why” instead of “what,” we were able to give our Product team the information they needed to solve problems for our upmarket customers without limiting how our product managers would actually go and do it. The key for us was to be more specific and less prescriptive.

article thumbnail

How we use Slack at Slack

The Product Coalition

Every day I experience how working in channels makes information more transparent, lets our teams be more agile and helps me stay connected with my coworkers in real time. Making sure information gets to the right people, at the right time, is what makes organizations more or less effective. So how do we do this at Slack?

article thumbnail

What’s a Customer Success Handbook and why it’s important?

Gainsight

A good handbook should be crowdsourced. You can also use something as simple as a shared document in order to start aggregating information and starting to consistently format it for multiple team members to access. . How should a customer success handbook be developed? Where can I see an example of a customer success handbook?

article thumbnail

How to Build a Customer Feedback Form [+ Examples and Best Practices]

Userpilot

This type of customer feedback form helps you crowdsource ideas for new features from your customer base. In practice, that means: Don’t ask too many questions Keep the copy simple Avoid too many form fields The more punchy and focused the survey, the better chance you have of gathering accurate information.