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Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity

Intercom, Inc.

If you get it right – and meet your customers at precisely the right moment – 75% will take action after seeing a message that’s relevant to them. If serving relevant messages with perfect timing is the holy grail of marketing and service, then churn is the poison pill. It feels like crowdsourced problem-solving.

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How we use Slack at Slack

The Product Coalition

Slack is a channel-based messaging platform We use channels to organize our work into focused, easily searchable conversations?—?for I was delighted to find that pinning items (files, messages, etc.) No matter which office someone is in, I can add a reaction emoji (“reacji”) to their messages.

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Japan vs. US: Cross-Cultural Differences in User Research

freshtrax

Occasionally, crowdsourcing sites are used when the target is not as niche. For instance, LINE, a messaging app similar to WhatsApp, is the most dominant service used in Japan. It is so essential in day-to-day communication that many companies use LINE and email to communicate instead of text messaging.

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4 learnings from joining a US – Japan Design and Marketing Agency

freshtrax

My previous company was an online marketplace of independent artists and designers with the company crowdsourcing art and graphic design through monthly design challenges. The difference between the two companies is the work produced in stationery products and print vs. digital design.

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Maximize Engagement as a Remote Product Leader

ProductPlan

Keep your calendar updated—along with your status icons on your asynchronous messaging platform of choice—so your team can quickly see if you’re available for an impromptu interaction. Aside from regularly scheduled check-ins, remote leaders also benefit from having an open-door policy, even when there’s no actual door involved.

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The Korean Game Market: A Comprehensive Overview

The Product Coalition

Examples would be: make it multiplayer, add an option to send in-game gifts or messages to friends, add friends from your contact list, etc. Kakao is the most popular messaging system in Korea and is the second-largest channel for mobile game distribution (Google Play, obviously, is number one).

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Are you getting these 3 critical things from your customer feedback?

Centercode

But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing , or Customer Validation – are pointing out more than bugs and defects. Positive feedback on features highlights what you should be doing more of.