article thumbnail

Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity

Intercom, Inc.

If you get it right – and meet your customers at precisely the right moment – 75% will take action after seeing a message that’s relevant to them. If you have lots of unstructured [information], it’s hard to get it in a position where it’s getting to the right person at the right time. But the inverse is also true.

article thumbnail

Are you getting these 3 critical things from your customer feedback?

Centercode

But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing , or Customer Validation – are pointing out more than bugs and defects. Positive feedback on features highlights what you should be doing more of.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

My framework for Machine Learning Products — Part 1 of 3

The Product Coalition

Spam engines, for example, index characteristics of spam messages (including text, subject line, sender information, etc.) and look at how many users marked a similar message as spam in order to to identify a potentially spam email. Quickdraw : Crowdsourced data on line images and strokes 3. and nothing else.

article thumbnail

Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

Brian: One of the most interesting things about the approach to the book was how important the crowdsourcing part was. Will: One of the interesting things about writing a book is that you have a position, you have a set of beliefs about how something should work. Having the promo packet is a great way to not do that to someone.

article thumbnail

30 Steps to Mobile App Launch

Alchemer Mobile

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Now it’s time to put your app and positioning to the test. App promo videos take your marketing to the next level by bringing your messaging to life. Three Months Before Launch: Lay the Groundwork.

article thumbnail

Black Women’s Business Collective founder Zanade Mann on advocating for your peers

Intercom, Inc.

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. Use your position to open the door to people with little access , share resources, and good opportunities. So, I’m still on that.

article thumbnail

Humans Are Awesome/Terrible At Risk Management | Andy Ellis, Akamai | BoS USA 2019

Business of Software Conference

Nothing really happened positively here. This is actually crowdsourced words I didn’t even come up with these on my own. We’ve all heard that before and I posit that we use the word bad or synonyms because we’re fundamentally polite human beings. This wasn’t a good conversation. Those of you from the UK?