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What’s a Customer Success Handbook and why it’s important?

Gainsight

Maintain alignment: A handbook helps you share your vision and your system with peers, stakeholders, and team members. A good handbook should be crowdsourced. Ask team members to log change requests either as comments in the book or in another system. Here are some of the biggest benefits: .

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4 learnings from joining a US – Japan Design and Marketing Agency

freshtrax

My previous company was an online marketplace of independent artists and designers with the company crowdsourcing art and graphic design through monthly design challenges. The difference between the two companies is the work produced in stationery products and print vs. digital design.

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Crowdtesting – all you need to know

Usersnap

Let’s look at the primary “Crowdsourcing” concept first. The collation of inputs from large groups is called crowdsourcing. Crowdsourcing happens online. According to the 2017-18 World Quality Report , 34% of organizations in the software industry have used crowdsourced solution as a way to increase testing bandwidth.

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How we use Slack at Slack

The Product Coalition

For instance, the engineering team uses a brain emoji to crowdsource relevant posts or documents about postmortems into #announce-postmortems, where people can stay informed about recent review meetings and their outcomes.

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A Guide To Gainsight’s Pulse 2019 Product Announcements

Gainsight

Adopting a new system or complying with internal best practices can come with a learning curve. People Maps provides a tool for your company to capture the organizational hierarchy of your customer contacts and crowdsource information on the informal relationships between them. Enablement Engine. Available now.

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My framework for Machine Learning Products — Part 1 of 3

The Product Coalition

Amazon’s recommender system identifies unique users who would be interested related products Netflix uses a ‘match percentage’ to identify shows that most closely match your preferences Personalization or customization problems look to identify specific users and cohorts that may be interested in specific content.

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The Korean Game Market: A Comprehensive Overview

The Product Coalition

Kakao is the most popular messaging system in Korea and is the second-largest channel for mobile game distribution (Google Play, obviously, is number one). Your best option is to combine crowdsourcing and professional localization.