Lenny Rachitsky

APRIL 18, 2024

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent.

Startups 80

Startups Feedback Software Crowdsource Customer Feedback 80

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 66

User Testing Research Software Market Research Product Research 66

Centercode

APRIL 2, 2019

Test strategy is critical to the success of any testing effort – but where do you start? How you involve real users in beta testing? In our interview with Adam Satterfield , director of Testing and Quality at Anthem, we dive deeper into these questions and the importance of test strategy on the whole.

User Testing 74

User Testing Agile Product Research Testing 74

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

The Product Manager Coach Blog

SEPTEMBER 5, 2023

When you’re connected, you have a broader spectrum of information to draw from, allowing you to anticipate market shifts, user needs, and potential threats. By networking, you’ll get: Crowdsourced Solutions: Instead of spending hours researching, a well-placed question within your network can offer immediate answers.

Research Software 52

Research Software Feedback Software User Testing Product Management 52

The Product Coalition

NOVEMBER 10, 2020

With over 20 years of hands-on experience creating custom data for the world’s largest technology companies, Lionbridge AI has built the most intuitive data annotation platform on the market. This all-in-one platform allows you to build custom training datasets quickly and cost effectively while maintaining data quality.

Data Visualization 106

Data Visualization Artificial Inteligence Reporting Tools Research Software 106

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

The Product Coalition

MARCH 5, 2018

Here they are at a glance: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data?—?lots Weigh the cost of getting it wrong A wrong prediction can have consequences ranging from mild annoyance to the user to losing a customer forever.

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

TSIA

SEPTEMBER 19, 2017

For our fall Technology Services World conference , we used the crowdsourcing approach to select a theme. We gathered input from members and asked our various advisory boards for feedback on the suggestions, arriving at what I think is truly a “big tent” topic: The Art and Science of the Customer Journey.

User Testing 40

User Testing Crowdsource Customer Feedback Feedback Software 40

Amplitude

APRIL 8, 2020

Many of our customers are also focused on driving adoption, so we often get asked how we use Amplitude to drive results. At Amplitude, we invite the whole team to our user research sessions so that the engineers who will be building the solution can hear the customer’s pain firsthand. Stage 2: We Ran an A/B Test.

Data Visualization 59

Data Visualization User Testing Product Research Reporting Tools 59

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. It is a cost-effective and real-world multi-platform testing approach. Crowdtesting is simply user testing through broader groups of people.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Product Innovation Educators

MARCH 27, 2023

Sally spent 36 years with The Dow Chemical Company and GlaxoSmithKline Consumer Healthcare. From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. It’s important to talk to the customer.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

The Product Coalition

MARCH 27, 2020

Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets). As I heard one of our customers say during user research: “Slack is a more human way of communicating.” from suppliers and agencies to partners and customers.

Feedback Software 136

Feedback Software Research Software Reporting Tools Technical Review 136

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Looking for SaaS knowledge base examples?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

ProductPlan

FEBRUARY 14, 2023

It also makes them feel like their input and feedback are more valued while expediting the resolution of time-sensitive issues, such as product launches. And crowdsource ideas for future activities and let the team vote for their top picks via a poll to ensure that as many people as possible are excited about participating.

Feedback Software 59

Feedback Software Reporting Tools Crowdsource Customer Experience 59

ProductPlan

JANUARY 2, 2020

When interviewing customers to make sure you truly understand what they think. Crowdsourced Picks. Keeping tabs on KPIs, dealing with a demanding customer, attending standups, updating financial forecasts, and scheduling customer calls might sound like a crazy week for most people. Problem-solving. Common Threads.

Product Management 71

Product Management Product Manager Technical Review Crowdsource 71

The Accidental Product Manager

JUNE 27, 2022

They have been able to do this mostly by joining with firms like DoorDash that crowdsource drivers. Walmart pays a fee to the companies who provide the drivers and charges customers $7.95 Just to make things a bit trickier, drivers for delivery firms need an incentive to lug bulky grocery orders from their cars to customers’ doorsteps.

Product Management 65

Product Management Product Manager Crowdsource Management 65

Product Innovation Educators

JULY 15, 2016

Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do. Insights lead to innovations and increased value for customers and the organization. Read more at https://strategyn.com/2016/07/11/customer-needs-defined/.

Customer Feedback 48

Customer Feedback Crowdsource User Testing Product Management 48

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

The Product Coalition

JANUARY 14, 2020

In this game, the team members turn a blank, white box into a product package reflecting the value our product provides to our users. Think of the product box as a tangible elevator pitch capturing the essence of your product as a sales pitch to prospective customers. What Do We Know about our Customers? in pairs?—?the

Product Research 79

Product Research Workshop Customer Experience Vision 79

Intercom, Inc.

APRIL 22, 2021

Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback. Brian: One of the most interesting things about the approach to the book was how important the crowdsourcing part was. If you enjoy our discussion, check out more episodes of our podcast. How can we fix it?”

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

PMLesson's Ace the PM Interview

SEPTEMBER 9, 2019

We quickly realized crowdsourcing information was the only way we could scale and grow. We developed a process to continually review and refresh data on the site as users contribute career ladders and submit salary data. We found that users loved our website even when it was super minimal. product manager salaries ).

Technical Review 40

Technical Review Data Visualization Research Software Crowdsource 40

The Product Coalition

FEBRUARY 17, 2021

However, people ages 30 to 50 play a lot of games as well, so don’t overlook this category of users. The average Korean user has 52 apps installed on their phone, which is quite impressive. Hence, it is vital not only to find professional translators but also to perform localization testing once the content is translated.

Marketing 89

Marketing Crowdsource Weak Development Team Entertainment 89

Product Innovation Educators

AUGUST 19, 2016

Products (wrongly) get created this way – product first, customer second, revenue third. Create the right mindset by first understanding product goals, such as increasing the number of customers or decreasing the volume of customer service inquires. build products customers want and love. Read more at [link].

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Lenny Rachitsky

DECEMBER 5, 2023

As I dug in and chatted with the founders, I was blown away by how methodically they were able to articulate what it takes to build a viral consumer app (particularly one targeted at Gen Z). You want to build a product where users can survive in smaller pockets—or, better still, alone. Think of single-player tools as kindling.”

User Testing 52

User Testing Research Software Customer Experience Data Visualization 52

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " Why should the library change ? The portal should be a social network for readers.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " Why should the library change ? The portal should be a social network for readers.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. A help center, thus, supports customers when they’re stranded.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 97

Product Strategy Reporting Tools Strategy Feedback Software 97

Bain Public

JUNE 11, 2019

Bain Public’s experienced group of product managers reviewed the following 7 product management software systems, helping product managers with a wide variety of tasks such as product strategy and roadmapping, task management, customer feedback, user testing and much more. Roadmap and Build Products Customers Love Aha!

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

Usersnap

JULY 17, 2020

Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. There are many reasons why Translation Management is important for your product’s customer experience. Why should you consider Smartling?

Feedback Software 52

Feedback Software Reporting Tools Research Software Software Review 52

Bain Public

OCTOBER 19, 2021

Regulatory protection Regulatory protection is about decreasing your customer acquisition costs and opening yourself up to new markets and segments because you have the proper certifications that allow customers to work with you (legally) versus the competition. They remain unique in the market and hard to catch. Think about the phone.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. We’ve also received some incredible feedback from our interview process. Understand the importance of automating scalable testing. I want to highlight something that he said.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52