Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
Power survey shows consumers are largely optimistic about AI’s benefits: 72% agree AI will deliver easy, convenient self-service but also highlight areas to improve, such as building trust and ensuring human-like empathy in AI interactions. By comparison, the next-highest was telecommunications, at 37%, with other sectors generally lower.
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