No one wants to wait. Responding faster to customers always keeps them satisfied and invested. When someone learns about your business, the easiest and fastest way to initiate communication is the ‘chat’. Chats can help people in different ways; from clarifying basic queries or customer support to converting inquiries to business.

Why do Businesses need Real-Time communication?

With the influence of mobile phones and modern technology, messaging or texting has become the most convenient form of communication. The instant nature of it, makes people believe that they can connect faster. The quicker the process, the more likely it is to convert into a business.

Compared to emails and calls, chat messages through in-app chat windows have a high probability of reaching out to the users. Another report says nearly 63% of the consumers are more likely to return to a website or application with real-time chat features.

Based on your business requirement, a lot of consumer needs can be automated with a real-time instant chat. Though these may not solve complex queries or make business decisions, the prompt nature of instant messaging can address simple customer needs and save a lot of time and effort.

How to Choose the Right Chat API Provider?

Now we know how chats can contribute to a business and if you still think your business needs it now more than ever, then the right thing to do is find a suitable Chat API provider.

Chat is ideally the first face of your business. Before even a user decides to start a conversation, a powerful message popping up from your in-app chat can create the necessary curiosity and induce a business-changing communication.

As you think of how to build a chat application it is important to consider certain criteria, to make the right choice of chat SDK & API provider.

Build a chat application with a provider that meets your technical and non-technical business needs. Here are some of the high-level considerations to be made before choosing a solution provider.

• Multi-platform coverage — in order to expand your reach and grow your business you need to tap into every userspace by reaching out to the platforms they prefer. Make sure your provider offers chat API for web and API & SDK for android and IOS, giving you a multi-platform multi-device coverage.
• Scalable chat solutions — the best chat API for android, IOS, or the web should be adaptable to audiences of any size. Based on your need, ensure scalable real-time chats of any type: 1-on-1 messaging, Group chat, or Open public channels.
• Customizable solutions — create a chat application that exactly matches your sensibilities. A provider that can adapt and customize helps in creating user-driven tools and solutions.
• Secure communication — Security and safety should be of primary focus when user data and interaction are in place. Ensure reliability and trust with robust encryption standards.
• Future-ready — build a chat app that holds good for a long time. From grabbing attention with push notifications to real-time live chats with AI responses, stay ahead of the crowd.
• Analytics and history — Analytics, reports and chat history play a key role in understating your application’s performance and catering to consumer needs.

Innoinstant — Scalable & Secure chat API & SDK

Innoinstant is one of the best Android, iOS, and web chat solution providers in the industry that ensures seamless and endearing communication solutions. Our user-driven approach with a stronghold on technology & customization strives to empower your business with an effective real-time chat solution.

Highlights of Innoinstant’s communication API & SDK:

• Safe & Secure — Innoinstant’s API for chat applications is equipped with uncompromised security and encryption standards to protect your user data and privacy.
• Scalable Application — Create a chat app with our best chat SDK for android, web, and iOS that is engaging and highly scalable to audiences of any size across multiple devices.
• License — Create webchat applications or android/ iOS applications at a reasonable one-time license cost.
• HIPAA Compliance — HIPPA compliant conversations ensure strong security standards with high performance for a reliable chat service.
• Robust Infrastructure — Innoinstant’s reliable and flexible architecture forms the base of a high-performing scalable application.
• High compatibility — Best-in-class chat API & SDK for web, Android & iOS for smooth performance across multiple devices and platforms.

Innoinstant’s easy integration of In-app chat solutions for a wide range of industry use cases.

Healthcare:

Healthcare is one of the services that highly depends on rapid responses. Connect patients and doctors instantly with chat consultations. Make services accessible and personalized.

E-learning:

Enable interactive learning experiences with customized chat windows that engage students & teachers. Improved attention spans with modern and customized communication solutions.

Online gaming:

Make online gaming even more fun and engaging with chats that let players share their excitement. Keep the live and lapsed players invested for longer durations.

eCommerce platforms:

The Digital market is booming with products and consumers. Convert a visitor into a customer with simple and intuitive in-app messaging that offers prompt solutions and reliable transactions.

Entertainment:

Improve the experience of watching live sports and movies with in-app chats. Enable interactions that make them feel connected and spirited.

On-demand delivery apps:

Ensure complete customer satisfaction with in-app chat services that keep your users updated and informed at every stage of your delivery process.

Innovation and Adaptability is Key

In a time when the digital arena is being used and exploited at a larger scale, innovation and adaptability is the key to a successful online business. Whatever be your area of interest, make your mark strong and visible.

With communication acting as the bridge between you and the end-user, choose to make it right and impactful with the right collaboration. Innoinstant understands every unique business need and is focused to provide the customization that strengthens your uniqueness.