Customer Communications, Differentiation and Messaging

12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. As a result, digital technologies are being seen as the critical differentiators they are.

Reporting Tools

Reporting Tools Customer Communications Data Visualization Research Software

12 Knowledge Base Benefits You Can’t Miss Out On

Userpilot

NOVEMBER 3, 2022

Best practices for creating your knowledge base: Know your purpose: Identify the target audience (employees or customers?). Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Also, keep the main elements of your learning center where customers expect to see them.

Analytic Tools

Analytic Tools Feedback Software Customer Communications Data Visualization

Webinars

Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

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6 Customer Communication Pain Points in SaaS + How to Resolve Them

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Tools that help identify customer pain points: NPS surveys with open-ended questions.

User Friction

User Friction Customer Communications Analytic Tools Feedback Software

Customer Communication Management Guide For SaaS Companies

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications

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8 Product Led Growth Strategy Lessons For Your SaaS Product

Userpilot

MARCH 29, 2022

The consumer demands better products and better experiences from the tools and products they use. There was a time when software took ages to develop, market, and put to use. There was a time when software took ages to develop, market, and put to use. Now, the software is developed, introduced, and championed by individuals.

Feedback Software

Feedback Software Onboarding KPIs User Testing Strategy

Tools of the Trade: Recruiting Customer Interview Participants

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software

Research Software Feedback Software Analytic Tools Customer Communications

Digital Customer Experience: How to Thrive in 2022

UX Studio

OCTOBER 11, 2022

Best Practices for Improving Digital Customer Experience. What is Digital Customer Experience? Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. People fall in love with the experience , not the technology behind it. Reduced churn.

Customer Experience

Customer Experience User Testing Analytic Tools Customer Feedback

Customer Centric Culture: Purpose and Profitability?

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They research technologies their customers find useful.

User Testing

User Testing Feedback Software Research Software Data Visualization

How working as a Product Marketer can help you become a better Product Manager

BrainMates

FEBRUARY 26, 2019

I would also propose that companies should never differentiate between Product Managers and Product Marketers while hiring and they should encourage transition into one role from another. Both roles thrive on customer/industry feedback (explicit and implicit). User manuals and customer communications are crucial.

Product Marketing

Product Marketing Feedback Software User Testing Marketing

Establishing a market-led culture with a Product Management framework

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Discarding ideas with low customer or business value when it is the cheapest to do so, in order to focus on the ideas with the highest in-market viability and for the business.

Framework

Framework Data Visualization Marketing Reporting Tools

What is Omnichannel Communication & How to Create a Succesful Strategy?

Userpilot

AUGUST 28, 2023

As the number of potential customer communication channels and touchpoints continues to increase, omnichannel communication is a must. As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users.

Analytic Tools

Analytic Tools Research Software Customer Communications Data Visualization

Why This Global Disrupiton Is A Catalyst To Product-Led Growth

Gainsight

APRIL 13, 2020

Businesses will have to rely on global resources, digital customer communication, and leverage different sources of supply. The outcome of that expectation translates to smaller upfront customer commitment (land / low cost) and only increasing the contract value (expand) when success is realized. Shifting towards sustainability.

Onboarding KPIs

Onboarding KPIs Analytic Tools Data Visualization Customer Experience

Best Tools for Customer Engagement in SaaS Products

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

Make the most of every customer interaction with the Engagement OS

Intercom, Inc.

MARCH 22, 2022

This ability to shift models, create product lines, and push them out to customers rapidly has changed everything. Which makes customer experience (CX) the most important differentiator and success factor your business has. The Engagement OS is a unified platform for all customer-facing teams to use together.

Customer Communications

Customer Communications Customer Experience Customer Feedback User Friction

Messaging Strategies in SaaS: How To Tell the Product Story Through Consistent Messaging Across Different Channels?

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

Research Software

Research Software Feedback Software Messaging Reporting Tools

Whatfix vs HelpScout vs Userpilot: Which is Best for Your SaaS?

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. It offers interactive walkthroughs and task automation.

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

HelpScout vs Usetiful vs Userpilot: Which is Best for Your SaaS?

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

Growth, Funding, Pivotal Moments and the Evolution of Adzerk to Kevel

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript. 2:43 Mark: Yeah.

Feedback Software

Feedback Software Weak Development Team Customer Communications Customer Experience

The Product Communication Guide for SaaS Companies

Userpilot

FEBRUARY 9, 2023

What’s product communication? Is it different from product messaging? How can dedicated in-product communication tools help you achieve your product goals? TL;DR Product communication is all the communication that helps users experience the product value , for example, in-app messages.

Analytic Tools

Analytic Tools Customer Experience Product Research User Testing

Pendo vs Help Scout vs Userpilot: Which is Best for Your SaaS?

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in! What is Pendo best for?

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

The Aha! Moment Guide in Product Onboarding

Userpilot

JULY 25, 2019

Archimedes had found the solution to something which had troubled him for a while. moment is the moment a user realizes value in the product, or is convinced that it will be a solution for a specific pain they have. Facebook is a platform designed for sharing things with friends. Your product is the solution. “ Aha!

Analytic Tools

Analytic Tools Feedback Software Reporting Tools Customer Communications

New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software

Feedback Software Customer Communications Reporting Tools Events

Intercom on Product: the siren call of innovation

Intercom, Inc.

FEBRUARY 11, 2021

Ask yourself where your area of innovation is, what’s the thing that differentiates you from other companies. By laying out the differentiating features down to the nitty-gritty, the UI, the workflows, it’s easy to plot out if they should be unique or just strong table stakes. Whoever does it fastest will win.

Feedback Software

Feedback Software Reporting Tools User Testing Customer Communications

LouAssist vs HelpScout vs Userpilot: Which is Best for Your SaaS?

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

What to Consider When Selecting a CDP Platform

Indicative

JANUARY 13, 2021

The Customer Data Platform market is no exception. That growth represents thousands of companies making investments in customer data and all the opportunities it can open, all the decisions it can drive, and more. Below, we cover everything you need to know about CDP platforms, including: What a CDP is. What Is Not a CDP?

Analytic Tools

Analytic Tools Research Software Customer Communications Data Visualization

What to Consider When Selecting a CDP Platform

Indicative

JANUARY 13, 2021

The Customer Data Platform market is no exception. That growth represents thousands of companies making investments in customer data and all the opportunities it can open, all the decisions it can drive, and more. Below, we cover everything you need to know about CDP platforms, including: What a CDP is. What Is Not a CDP?

Analytic Tools

Analytic Tools Research Software Customer Communications Data Visualization

Product Management Today

12 Best Customer Insight Tools for SaaS Companies in 2024

Why customer engagement is the key to business growth in 2022 and beyond

Webinars

Trending Sources

12 Knowledge Base Benefits You Can’t Miss Out On

Webinars

6 Customer Communication Pain Points in SaaS + How to Resolve Them

Customer Communication Management Guide For SaaS Companies

8 Product Led Growth Strategy Lessons For Your SaaS Product

Tools of the Trade: Recruiting Customer Interview Participants

Digital Customer Experience: How to Thrive in 2022

Customer Centric Culture: Purpose and Profitability?

How working as a Product Marketer can help you become a better Product Manager

Establishing a market-led culture with a Product Management framework

What is Omnichannel Communication & How to Create a Succesful Strategy?

Why This Global Disrupiton Is A Catalyst To Product-Led Growth

Best Tools for Customer Engagement in SaaS Products

Make the most of every customer interaction with the Engagement OS

Messaging Strategies in SaaS: How To Tell the Product Story Through Consistent Messaging Across Different Channels?

Whatfix vs HelpScout vs Userpilot: Which is Best for Your SaaS?

HelpScout vs Usetiful vs Userpilot: Which is Best for Your SaaS?

Growth, Funding, Pivotal Moments and the Evolution of Adzerk to Kevel

The Product Communication Guide for SaaS Companies

Pendo vs Help Scout vs Userpilot: Which is Best for Your SaaS?

The Aha! Moment Guide in Product Onboarding

New at Intercom uncut: Watch our entire virtual launch event

Intercom on Product: the siren call of innovation

LouAssist vs HelpScout vs Userpilot: Which is Best for Your SaaS?

What to Consider When Selecting a CDP Platform

What to Consider When Selecting a CDP Platform

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