The Product Coalition

FEBRUARY 18, 2023

It’s no wonder there are many tools that try to resolve this. But tools alone won’t fix anything and can do the opposite. Putting tools in place could make you feel as if you are making progress in the right direction, but if you just add tools you might be treating the symptoms and not the disease. Here’s why.

Data Visualization 158

Data Visualization Customer Communications Feedback Software User Testing 158

Alchemer Mobile

FEBRUARY 20, 2020

The HIPPO, or the Highest Paid Person in the Room, can block you from unlocking customer emotion data in order to improve your ratings and reviews by loudly voicing their personal preference as truth. HIPPOs can derail product progress, throw wrenches in acquisition strategies, and increase churn by overlooking research.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userpilot

FEBRUARY 4, 2023

TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. Fast support, personalized experiences, and feedback collection are all core strategies that can help you wow your customers. Build rapport Customer loyalty is just as emotional as it is transactional.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

ProductPlan

APRIL 18, 2023

In-app messaging is a way of communicating with users within the context of your product, often taking the form of tooltips, banners, or in-app chat. For software products, in-app messaging includes all of the native messages sent to a user while they are using your product. In-app messaging has the added benefit of context.

Feedback Software 75

Feedback Software Messaging Customer Communications Customer Experience 75

The Product Coalition

MARCH 24, 2018

This is essential, because you need to know how you’ll communicate with your potential customers and how your marketing and content strategy will look like. But they are all potential customers and you need a strategy of how you’ll get in touch with them. ?? Behaviors: Searching “What are bots?”,

Customer Communications 60

Customer Communications User Testing Education Engineering 60

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. Today I will focus more on leadership and strategy. Strategy and Focus It almost doesn’t matter what drove a company to work with me originally, at some point we get to strategy. Strategy is so hard to craft and too often overlooked.

Workshop 78

Workshop Customer Feedback User Testing Leadership 78