article thumbnail

5 Customer Engagement Solutions For SaaS You Can Implement Right Away And Drive Growth

Userpilot

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. What is a customer engagement solution?

article thumbnail

What is a Retention Specialist and What Does One Do?

Userpilot

The average salary for a retention specialist varies based on location, education (for example, whether the candidate has a Bachelor’s degree), company, and professional experience. A retention specialist needs to be proficient in an array of software across categories. Advanced organizational skills, such as time management.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

12 Knowledge Base Benefits You Can’t Miss Out On

Userpilot

Best practices for creating your knowledge base: Know your purpose: Identify the target audience (employees or customers?). Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Also, keep the main elements of your learning center where customers expect to see them.

article thumbnail

The Ultimate Guide to Help Center Software for SaaS

Userpilot

Help Center Software is the unsung hero of the customer support world. You might have eventually fixed your own issue, or waited long enough for a customer support person to get round to doing it for you, but I bet you were frustrated by the end of it. Help Center Software exists to solve this problem. Sound familiar?

article thumbnail

Product Judgment: How some people can repeatedly create product success

Intercom, Inc.

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. For example, at Intercom we build customer communication software.

article thumbnail

Introducing Gainsight’s New Digital Customer Success Package

Gainsight

Many organizations face the challenge of a fragmented customer journey—especially because their tech stack, with many disparate customer-facing tools and resources, is disjointed and disconnected. How Does the DCS Package Drive Cohesive Customer Journeys? Who’s the DCS Package For?

article thumbnail

Can You Introduce CS During Hyper-Growth? Absolutely!

Gainsight

This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. For Gainsight, one of the best examples we have seen of a company successfully incorporating CS as an ethos and a technology in a time of hyper-growth is Totaljobs. The Role of Technology.