Intercom, Inc.
APRIL 19, 2018
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. We take care of most of Intercom’s backend technologies. What it means to Run Less Software.
Alchemer Mobile
DECEMBER 5, 2022
If used correctly they can increase your app’s rating and if abused can lose you customers. Rating prompts are a double-edged sword that can disrupt the customer experience, but are one of the best ways to get more ratings. Let’s Start Talking With Our Customers, Together. We’re building the solution to these problems.
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Intercom, Inc.
DECEMBER 21, 2021
“We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. The support leader’s guide to personal, efficient human support. My favorite?
Gainsight
JUNE 4, 2019
Customers have more options, therefore more power. The way we run business requires new functions and new tools. In-app communications are part of the next wave of adoption-driving strategies and I’m here to assure you that they are not as scary as they sound. The Evolution of Customer Communications.
The Product Coalition
DECEMBER 11, 2023
Marty created a guideline that resonates exactly with what I see: constant prioritization is needed when there is a lack of strategy. Communication To craft a good strategy, Marty recommends writing it down. Coaching is a great tool to keep pace. Strategy is so hard to craft and too often overlooked.
UX Studio
JUNE 20, 2019
You have to manage your time, find new customers, communicate with clients and of course create exceptional design work. To work creatively and find creative solutions, just sit down, understand the problem/market/customer and start generating lots of ideas, mostly pretty bad ones. Know your tools. Communication.
Userpilot
DECEMBER 6, 2022
It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?
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