Intercom, Inc.

OCTOBER 13, 2022

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

NOVEMBER 3, 2022

Best practices for creating your knowledge base: Know your purpose: Identify the target audience (employees or customers?). Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Also, keep the main elements of your learning center where customers expect to see them.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Intercom, Inc.

AUGUST 23, 2022

This data fuels personalized interactions at every touchpoint – whether that’s through personalized answers from chatbots, by preemptively answering questions with proactive messages, or via live chat with a support rep. Modern customers now expect instant interactions – especially when it comes to support.

Customer Experience 211

Customer Experience Data Visualization Customer Feedback Customer Communications 211

Userpilot

JUNE 30, 2022

You can leverage customer fit to bring success by: Creating user personas based on successful customers. Communicating a relevant value proposition with accurate product positioning. Designing your pricing plans to attract good-fit customers. Implement an engagement model that fits your perfect customer.

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

MARCH 29, 2022

The consumer demands better products and better experiences from the tools and products they use. There was a time when software took ages to develop, market, and put to use. There was a time when software took ages to develop, market, and put to use. Now, the software is developed, introduced, and championed by individuals.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Userpilot

SEPTEMBER 29, 2022

Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. Share your company’s vision and gather user input with a public roadmap. What is customer engagement? A good customer engagement strategy has measurable KPIs and is always updated based on the performance data.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

BrainMates

FEBRUARY 26, 2019

We are better at prioritisation, stakeholder management, effective communication, develop a taste for design, and build a more in-depth understanding about studying buyer personas. Both roles thrive on customer/industry feedback (explicit and implicit). User manuals and customer communications are crucial.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Gainsight

APRIL 13, 2020

Businesses will have to rely on global resources, digital customer communication, and leverage different sources of supply. The outcome of that expectation translates to smaller upfront customer commitment (land / low cost) and only increasing the contract value (expand) when success is realized. Shifting towards sustainability.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 52

Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Discarding ideas with low customer or business value when it is the cheapest to do so, in order to focus on the ideas with the highest in-market viability and for the business.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

Alchemer Mobile

JUNE 16, 2022

There are easier, more customer-friendly ways to collect customer feedback and there are more efficient ways to analyze and act on that mobile feedback data. In general, customer communication is typically one-way: business to consumer. Benefits of mobile feedback solutions. Understand your customers better.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

FEBRUARY 2, 2021

If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. 30 Steps to a Successful Mobile App Launch.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

280 Group

JANUARY 15, 2019

More than half said they are not likely to continue being a customer of a company that ignores their feedback. As such, communication and listening play a large role in establishing and improving customer loyalty. Listen to your customers’ wants and needs, then build solutions to meet those desires. Absolutely!

User Testing 273

User Testing Customer Feedback Customer Experience Feedback Software 273

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. What is Help Scout?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Alchemer Mobile

JUNE 16, 2022

There are easier, more customer-friendly ways to collect customer feedback and there are more efficient ways to analyze and act on that mobile feedback data. In general, customer communication is typically one-way: business to consumer. Benefits of mobile feedback solutions. Understand your customers better.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. We also used in-app messages to avoid exacerbating already high levels of email fatigue. Add value, not just noise.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Gainsight

MAY 3, 2020

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. Efficient and Scalable Communication.

Customer Experience 59

Customer Experience Analytic Tools Customer Feedback Feedback Software 59

The Product Coalition

OCTOBER 16, 2018

John and I talk trust, process, and customer communication ahead of his talk at this year’s Split Decisions conference John Cutler is a Product Evangelist at Amplitude. People feel like they don’t have the time or the tools to work on these cultural issues. Why isn’t your customer joining you in your office for a week?

Customer Experience 60

Customer Experience Weak Development Team Reporting Tools User Testing 60

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

FEBRUARY 11, 2021

Des: Two years of your roadmap is inherently non-differentiating, right? “If you ship all of those things, the danger is your entire roadmap becomes, ‘Make us look like our competitors.'” If you ship all of those things, the danger is your entire roadmap becomes, “Make us look like our competitors.”

Feedback Software 129

Feedback Software Reporting Tools User Testing Differentiation 129

Gainsight

MAY 18, 2023

Alteryx provides the leading analytics automation platform. Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey. With its easy-to-use platform, the organization empowers customers to overcome technical problems and focus on driving business outcomes.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52