Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. In CX, neural networks will likely be used with more traditional machine learning methods to choose actions that provide the best interaction possible with the customer. So, there have been a lot of technological revolutions.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. For example, at Intercom we build customer communication software.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Alchemer Mobile

FEBRUARY 17, 2021

It’s become a standard business term used to describe the process of collecting data about customer expectations, preferences, and dislikes. Once companies collect that VoC data, they can use those insights to inform their mobile strategy, loyalty programs, marketing campaigns, product roadmap, and more. What do your customers want?

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

Mironov Consulting

DECEMBER 17, 2023

Regardless of whether a big customer pays us for a one-off enhancement or we give it to them for free , our responsibility is clear: this bit of code needs to work as promised, and continue working as promised, for as long as that customer has it in production.  Won’t It Just Keep Working?

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Mind the Product

MAY 22, 2017

Can’t get your boss to part ways with a time-based feature roadmap? I wonder what it is about feature roadmaps that is comforting to the C-suite. For bosses, I think there’s a perceived risk in moving from a safe and predictable feature roadmap to an experiment-based lean product roadmap. Then sell them on the risk.

Roadmap 159

Roadmap User Testing Data Visualization Customer Communications 159

Userpilot

NOVEMBER 3, 2022

Best practices for creating your knowledge base: Know your purpose: Identify the target audience (employees or customers?). Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Also, keep the main elements of your learning center where customers expect to see them.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Understand and coordinate needs across teams before running towards a shiny new tool.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Communications 98

Intercom, Inc.

OCTOBER 13, 2022

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

AUGUST 23, 2022

Modern customers now expect instant interactions – especially when it comes to support. Use modern support tools (such as chatbots , automation , and proactive messaging ) to preemptively and contextually resolve simple queries and answer FAQs. Great customer support starts with your support team members.

Customer Experience 211

Customer Experience Data Visualization Customer Feedback Customer Communications 211

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

JUNE 30, 2022

You can leverage customer fit to bring success by: Creating user personas based on successful customers. Communicating a relevant value proposition with accurate product positioning. Designing your pricing plans to attract good-fit customers. Implement an engagement model that fits your perfect customer.

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

Userpilot

MARCH 29, 2022

The consumer demands better products and better experiences from the tools and products they use. There was a time when software took ages to develop, market, and put to use. There was a time when software took ages to develop, market, and put to use. Now, the software is developed, introduced, and championed by individuals.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Bain Public

SEPTEMBER 17, 2020

Most companies don’t have a clear picture of their roadmap. Bain Public’s SOAP™ methodology and tool offers a full picture of your product strategy, tactics, metrics and roadmap all in one place. It breaks product innovation in 3 steps -- Product Mission, Product Blueprint and Roadmap Pillars.

Framework 52

Framework Leadership Customer Communications Definition 52

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Gainsight

JULY 26, 2022

With product usage data in place , you’ll have the ability to see macro-level and micro-level product metrics that could in-turn trigger timely customer communications and CTAs. Configuring your product with tools that help orient and guide users to key product features is an essential part of scaling your CS strategy.

Feedback Software 59

Feedback Software Onboarding KPIs Customer Experience Customer Communications 59

ProductPlan

OCTOBER 11, 2022

The product owner role was born in Agile scrum , a process initially created to deliver software more quickly by giving the product development team more autonomy in exchange for frequent releases that increase customer value. Represent the voice of the customer. Communicate and liaise with stakeholders and product development.

User Testing 52

User Testing Customer Communications Research Software Data Visualization 52

Intercom, Inc.

FEBRUARY 22, 2022

While some security programs rely primarily on compliance frameworks to guide their roadmaps, Intercom’s approach to security is fundamentally risk-based and relies heavily on our continuous internal security risk management process to evolve. . While all of that makes us confident, we remain humble, as stated in our company values.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Userpilot

SEPTEMBER 29, 2022

Share your company’s vision and gather user input with a public roadmap. What is customer engagement? Customer engagement refers to the process of interacting with your users through a variety of channels and building a relationship with them. Why does customer engagement matter in SaaS?

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

ProductPlan

MARCH 17, 2020

Product Roadmap. Next comes the product roadmap. Keep in mind that the roadmap should stay high-level and strategically focused. The roadmap needs to communicate the big picture to the organization — the initiatives that move the needle, expand markets, address competition, and create customer value.

Outbound 80

Outbound Product Management Product Manager Inbound 80

Product Innovation Educators

MAY 4, 2018

One place to find the software tools product managers are using. If you are looking for team collaboration, customer communication, roadmapping, or other tools product managers use, this is the list for you. Avoid failures and create products customers love. This happened with the Bing search engine.

Customer Communications 48

Customer Communications Data Visualization Product Management Product Manager 48

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact. Why Accelerate Now?

Generative AI 117

Generative AI Customer Communications Reporting Tools Technical Review 117

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

BrainMates

FEBRUARY 26, 2019

We are better at prioritisation, stakeholder management, effective communication, develop a taste for design, and build a more in-depth understanding about studying buyer personas. Both roles thrive on customer/industry feedback (explicit and implicit). User manuals and customer communications are crucial.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Discarding ideas with low customer or business value when it is the cheapest to do so, in order to focus on the ideas with the highest in-market viability and for the business.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

Gainsight

APRIL 13, 2020

Businesses will have to rely on global resources, digital customer communication, and leverage different sources of supply. The outcome of that expectation translates to smaller upfront customer commitment (land / low cost) and only increasing the contract value (expand) when success is realized. Shifting towards sustainability.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 52

Alchemer Mobile

JUNE 16, 2022

There are easier, more customer-friendly ways to collect customer feedback and there are more efficient ways to analyze and act on that mobile feedback data. In general, customer communication is typically one-way: business to consumer. Benefits of mobile feedback solutions. Understand your customers better.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. But are you solving for actual customer problems? This doesn’t mean customer ideas and requests should be ignored… quite the opposite!

User Testing 93

User Testing User Friction Development Team Review Reporting Tools 93

ProductPlan

SEPTEMBER 2, 2022

Product teams carry this burden alone without the help of proper tooling for far too long. Launch Management is a first-of-its-kind tool for product teams that helps you wrangle the chaos of a product launch. We are incredibly excited to show you how you can guarantee launch readiness, all within a single platform.

Reporting Tools 92

Reporting Tools Customer Communications Research Software Marketing 92

Alchemer Mobile

FEBRUARY 2, 2021

If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. 30 Steps to a Successful Mobile App Launch.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Gainsight

NOVEMBER 15, 2023

Customer Education Gainsight recently acquired Northpass, the leading Customer Education platform. According to a recent survey by TSIA , 93% of education teams are investing or planning to invest in LMS tools and technology and 72% are investing or planning to invest in data analytics tools and technology.

Analytic Tools 52

Analytic Tools Customer Communications Customer Experience Data Visualization 52

280 Group

JANUARY 15, 2019

More than half said they are not likely to continue being a customer of a company that ignores their feedback. As such, communication and listening play a large role in establishing and improving customer loyalty. Listen to your customers’ wants and needs, then build solutions to meet those desires. Absolutely!

User Testing 273

User Testing Customer Feedback Customer Experience Feedback Software 273

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. What is Help Scout?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Alchemer Mobile

JUNE 16, 2022

There are easier, more customer-friendly ways to collect customer feedback and there are more efficient ways to analyze and act on that mobile feedback data. In general, customer communication is typically one-way: business to consumer. Benefits of mobile feedback solutions. Understand your customers better.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130