The Product Coalition

NOVEMBER 4, 2019

Dashly Crisp Gist Drift Zendesk There are thousands of platforms that you can choose from to communicate with and engage your customers. We’ve compiled a list of our favorite customer communication platforms that are either fully or partially free. But how do you know which one is the best for your company?

Analytic Tools 60

Analytic Tools Feedback Software Customer Communications Data Visualization 60

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. These transactional messages are an integral part of any customer communication strategy. Reach your customers where they are by using different channels.

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Messaging User Testing Reporting Tools Feedback Software 218

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. billion U.S. How is AI used in marketing?

Data Visualization 110

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 110

Userpilot

APRIL 22, 2024

Triggering exit surveys to understand reasons behind churn and improve customer experience. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. The best customer success tools include Userpilot, ChurnZero, and Gainsight. Book a demo to give it a try.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Customer Experience 91

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Communications 69

Mironov Consulting

DECEMBER 17, 2023

Regardless of whether a big customer pays us for a one-off enhancement or we give it to them for free , our responsibility is clear: this bit of code needs to work as promised, and continue working as promised, for as long as that customer has it in production.  Won’t It Just Keep Working?

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. In CX, neural networks will likely be used with more traditional machine learning methods to choose actions that provide the best interaction possible with the customer. So, there have been a lot of technological revolutions.

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Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. You might have eventually fixed your own issue, or waited long enough for a customer support person to get round to doing it for you, but I bet you were frustrated by the end of it. Help Center Software exists to solve this problem. Sound familiar?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Intercom, Inc.

MARCH 15, 2022

Use first-party customer data to enrich your messaging. Having a customer communications platform that allows you to gather data directly from customers and act on it by triggering relevant, personalized messaging is the key to unlocking so many of the opportunities that follow. It’s simple, but effective.

Data Visualization 129

Data Visualization Messaging Analytic Tools Research Software 129

Intercom, Inc.

JUNE 1, 2018

The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our engineering team as a whole would have agreed to, and we passed. The ability to stress Intercom to the point of breaking, without customer impact, is the ideal. We scaled up considerably.

User Testing 204

User Testing Customer Experience Testing Customer Communications 204

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Understand and coordinate needs across teams before running towards a shiny new tool.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Communications 98

Userpilot

JUNE 30, 2022

There are six types of customer fit according to Lincoln Murphy, which include: technical fit, functional fit, resource fit, competence fit, experience fit, and cultural fit. You can leverage customer fit to bring success by: Creating user personas based on successful customers. Sean Ellis test with a PMF survey.

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 174

Research Software Feedback Software Analytic Tools Customer Communications 174

Userpilot

JUNE 17, 2021

Demo content is made-up placeholder data that shows customers how a given product could be used for their specific use case. It’s often used to fill empty states , for internal product testing purposes, on sales calls, or to facilitate self-serve sales. For example: Made up project data for a project management tool.

Analytic Tools 98

Analytic Tools Demo Customer Communications Data Visualization 98

Intercom, Inc.

FEBRUARY 22, 2022

External risk assessment activities such as attack surface monitoring, bi-annual pen-tests, and most importantly, Intercom’s public bug bounty program , ensure the effectiveness of our security controls is verified continuously and independently. While all of that makes us confident, we remain humble, as stated in our company values.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Mind the Product

DECEMBER 12, 2019

At a time when so much of today’s B2B ecosystem is built around software products, I believe it has become incumbent on the people responsible for designing, developing, and building these products to take back leadership of how our companies are run, and lead us all back to a culture of responsible growth. Here I’ll discuss how.

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Weak Development Team User Testing Customer Communications B2B 130

Intercom, Inc.

DECEMBER 21, 2020

We adapted quickly to working from home, launching groundbreaking new features to supercharge our conversational support and customer engagement tools. We all know that customer expectations are higher than ever – increasing pressure on support teams to provide a great customer experience, while remaining efficient and not burning out.

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Customer Communications Customer Experience Technical Review Healthcare 232

Mind the Product

NOVEMBER 29, 2018

It’s product development like that – that seeks out innovative solutions rooted in intimate knowledge of customer’s problems – that has earned Trader Joe’s the reputation as one of the most customer-centric organizations on the planet. After considering several alternatives, CNC Software chose a Microsoft-style ribbon interface.

User Testing 111

User Testing Customer Feedback Analytic Tools Customer Experience 111

UX Studio

OCTOBER 11, 2022

Best Practices for Improving Digital Customer Experience. What is Digital Customer Experience? Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. People fall in love with the experience , not the technology behind it. Convenience.

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Sephora grew mobile sales by 167% by paying attention to customer expectations. Customer Communication.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Usersnap

JULY 18, 2021

According to Wikipedia , these are the existing communication channels when it comes to customer support. So let’s take a closer look and compare each one to email communication. Phone support vs customer support email. Nowadays, there’s the big trend of using live chat tools as a prior customer support channels.

User Testing 52

User Testing Customer Experience Customer Feedback Feedback Software 52

Intercom, Inc.

FEBRUARY 10, 2021

The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. Split test messaging flows to find the optimal path. Make it easy for customers to find information with new content formatting tools.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Userpilot

MAY 26, 2021

Test and iterate. Product Onboarding can be equated with educating your customers about how to get the most out of your product. No onboarding process was perfected in the first iteration, so conduct regular A/B tests to improve as you go. Userpilot is a phenomenally versatile onboarding tool. Create a Welcome Screen.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Mind the Product

MAY 22, 2017

As product managers, we instinctively know that planning things out in advance is impossible, because our work depends on a constant stream of testing, data and feedback. Show Them What you Lose When you Give up Validation and Testing. What value or problems were they solving for customers? Our bosses don’t.

Roadmap 157

Roadmap User Testing Data Visualization Customer Communications 157

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. We can’t just build for the good path.

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact. Why Accelerate Now?

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Generative AI Customer Communications Reporting Tools Technical Review 117

Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

Userpilot

FEBRUARY 4, 2023

Efforts that wow your customers tend to have a large ROI since they can optimize your conversion rate and generate revenue. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Intercom, Inc.

JANUARY 14, 2019

The book is organized around 12 technological forces – some of which already feel familiar, if not ubiquitous (A.I., It’s often so easy to get swept up in the immediacy of technology that we benefit greatly from Kelly’s perspective. “Make Time” by Jake Knapp and John Zeratsky. “So

Books 150

Books Technical Review Marketing User Testing 150

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

Userpilot

AUGUST 28, 2023

As the number of potential customer communication channels and touchpoints continues to increase, omnichannel communication is a must. As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users.

Analytic Tools 98

Analytic Tools Research Software Customer Communications Data Visualization 98

Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. Conversational UX can be continuously improved by split-testing various elements over time.

Analytic Tools 98

Analytic Tools Customer Communications UX Customer Experience 98

ProductPlan

MARCH 17, 2020

Customer communication/experience. Customer interviews. Use tools like Prune the Product Tree to explore inputs from customers and internal stakeholders. It rings so true for PMs (and if that’s you, you’re probably nodding your head vigorously in agreement). Product planning. Product strategy. Product development.

Outbound 80

Outbound Product Management Product Manager Inbound 80