Intercom, Inc.

SEPTEMBER 24, 2018

Messaging has fundamentally changed how businesses and customers communicate. On October 11th, we’ll share our vision for this next chapter in business growth and what we’re building so you can benefit from it. Historically, attempts to scale communication technology have not always ended well.

Customer Communications 116

Customer Communications Vision Messaging Technology 116

ProductPlan

MARCH 17, 2020

A strategic product manager (PM) is responsible for shaping and sharing a strategic vision for a product, and yet—oddly enough—finding time for strategic activities can be a very real challenge. How can you take responsibility for the vision and shape the future of your product when you don’t control strategy at the corporate level?”.

Outbound 80

Outbound Product Management Product Manager Inbound 80

Userpilot

SEPTEMBER 29, 2022

Host virtual customer engagement events such as webinars. Share your company’s vision and gather user input with a public roadmap. What is customer engagement? Customer engagement refers to the process of interacting with your users through a variety of channels and building a relationship with them.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Intercom, Inc.

MARCH 23, 2022

We’ve just wrapped up an incredible day of New at Intercom , our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products. For over a decade, we’ve been making internet business personal with our customer communications platform.

Customer Communications 220

Customer Communications Events Data Visualization Customer Experience 220

Mind the Product

MAY 22, 2017

As the company and the product vision grows, these horizons naturally expand – as if you’re able to see further and think bigger. Did the product they were building match up to their vision and mission? What value or problems were they solving for customers? You can note these dates on the card themselves.

Roadmap 154

Roadmap User Testing Data Visualization Customer Communications 154

Innovatemap

SEPTEMBER 1, 2021

That means resources need to be allocated to keeping the product working seamlessly for existing customers while improvements and enhancements are simultaneously being made. This often requires a partner to come in from the side and build upon the solution without disrupting the product core.

Customer Communications 52

Customer Communications Customer Experience Healthcare Finance 52

BrainMates

FEBRUARY 26, 2019

Having played both roles immensely helps us build a long-term product and business vision. We are better at prioritisation, stakeholder management, effective communication, develop a taste for design, and build a more in-depth understanding about studying buyer personas. User manuals and customer communications are crucial.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

Userpilot

MAY 26, 2021

Userpilot is a phenomenally versatile onboarding tool. For example, if you’re building project management software, then the “Aha Moment” might come when a project manager understands that using your tool is going to make their operations much less chaotic. This is a product onboarding tool, after all.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. We can’t just build for the good path.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. Tailored, in-context experiences have become table stakes, making the one-size-fits-all approach to customer communication a thing of the past.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

ProductPlan

SEPTEMBER 2, 2022

Product teams carry this burden alone without the help of proper tooling for far too long. Launch Management is a first-of-its-kind tool for product teams that helps you wrangle the chaos of a product launch. We are incredibly excited to show you how you can guarantee launch readiness, all within a single platform.

Reporting Tools 92

Reporting Tools Customer Communications Research Software Marketing 92

Intercom, Inc.

OCTOBER 27, 2021

.” Leandra joined Intercom in January, mid-pandemic, with 30 years of sales experience under her belt and two decades of experience building high-performance teams and driving growth at SendGrid, Twilio, and Jive Software. And I can tell you there’s one word: communication, communication, communication.

Reporting Tools 129

Reporting Tools Customer Communications Customer Experience Books 129

ProductPlan

JUNE 1, 2023

No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later. Instead of the product team putting more energy into validating and solving major problems, customers get a steady stream of tweaks and minor improvements across the board.

User Testing 93

User Testing User Friction Development Team Review Reporting Tools 93

Intercom, Inc.

AUGUST 26, 2021

Karen Peacock: So Intercom is and will be the modern customer communication platform. Karen Peacock: We will be the primary way for companies to support their customers, to engage their customers, their prospects. This was pre-Stripe, pre-anything, pre any good technology that we know today.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

AUGUST 8, 2017

Enterprise software is in the middle of a design-led revolution. Software no longer requires you to ‘find’ what you’re looking for as design patterns are reaching higher levels of maturity. Because quite simply, your next hire could very well be someone who will own how your product is presented to your customer.

Enterprise 60

Enterprise User Testing Research Software Feedback Software 60

Userpilot

FEBRUARY 9, 2023

What’s product communication? How can dedicated in-product communication tools help you achieve your product goals? TL;DR Product communication is all the communication that helps users experience the product value , for example, in-app messages. Product communication best practices: target specific segments.

Analytic Tools 97

Analytic Tools Customer Experience Product Research User Testing 97

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

FEBRUARY 11, 2021

The most important thing to get teams excited about building basic features is to walk them through the big picture, let them know where their work fits and how it will help the company achieve its vision. Is it emergent or is it kind of in the early vision, this idea that there’s one thing where we’re uniquely different?

Feedback Software 129

Feedback Software Reporting Tools User Testing Differentiation 129

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. Intercom is a swiss-army-penknife type of tool that can be used to solve many different problems. Are you looking for a support tool? Engagement tool?

Data Visualization 69

Data Visualization Reporting Tools Analytic Tools Research Software 69

Gainsight

MAY 18, 2023

Alteryx provides the leading analytics automation platform. Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey. With its easy-to-use platform, the organization empowers customers to overcome technical problems and focus on driving business outcomes.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52