Product Innovation Educators

JANUARY 13, 2025

Even more concerning, products typically lose 50% of their innovative value during development as unique ideas get compromised to fit existing systems. Products typically lose 50% of their innovative value during the development process. Doug shared that the average manager wastes 3.5

Research Software 267

Research Software User Testing Data Visualization Product Research 267

The Product Coalition

NOVEMBER 11, 2021

So I asked the team to share the playbook we’ve used to help prepare them to begin Definition. Read on for the Definition Playbook written by Rebecca Monfries and Nathan Bruce. What is Definition? Once you have completed enough discovery on your product or feature, the next stage is to prepare for the development process?—?to

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Definition Technical Review Customer Experience User Friction 205

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. Session recordings are digital recordings of user interactions with a website or app. However, session replay analytics tools don’t record users’ screens.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Product Talk

NOVEMBER 15, 2023

It’s true that discovery takes time. Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Tweet This Still, in our Product Talk courses and webinars, we often hear the complaint that teams don’t have time for discovery.

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Product Research Customer Experience Data Visualization User Testing 321

Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Summary of some concepts discussed for product managers [6:35] What is a customer use case? 8:36] How do we create a customer use case?

User Testing 326

User Testing Reporting Tools Customer Experience Research Software 326

Product Talk

NOVEMBER 13, 2024

December 4th: Continuous Interviewing: Unlock the Power of Story-Based Customer Interviews This webinar is designed to help you better understand what a good customer interview looks like. Don’t miss out— register here ! This skepticism usually comes from those who are still navigating a project-based approach to idea testing.

Product Research 234

Product Research Events User Testing Webinar 234

Product Innovation Educators

NOVEMBER 29, 2021

Today we are talking about using experimenting and testing to create products customers love. We need to have a broad definition of experimentation; it’s more than controlled experiments like A/B testing. Don’t wait until you’ve built a feature to experiment. How do you test assumptions?

Customer Experience 259

Customer Experience Product Research User Testing Research Software 259

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 398

Technical Review Product Manager Product Management Onboarding KPIs 398

Product Innovation Educators

FEBRUARY 17, 2025

She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. Our guest is Francesca Cortesi, CPO and consultant for some of Europe’s multi-billion dollar brands and fastest growing businesses.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

The Product Guy

JANUARY 8, 2019

The day we reached 200 daily users was a critical milestone – more a psychological one for me personally than anything else. Local businesses paid us to be on our website, and people told us that it saved them time. We refined the message and added features important for our partners and users. A story of one failure.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. But much has changed, both in usability and customer perception. Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. But then, one day, I found myself reading Ask Your Developer by Jeff Lawson and I realized I was the one making the mistake. Others assumed their users were all experienced developers.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165

Product Innovation Educators

DECEMBER 28, 2020

We are exploring the Product Development and Management Association’s (PDMA) guide to the body of knowledge for product managers and innovators. 2:36] You contributed to the “Product Design and Development Tools” chapter of the PDMA Body of Knowledge Guide. Summary of some concepts discussed for product managers. [2:36]

Data Visualization 249

Data Visualization Analytic Tools Development Customer Feedback 249

The Product Guy

JULY 30, 2020

As described above it is worth investing time and effort to understand for each new project who has a stake and whom to manage closely or others to just to keep informed. Secondly, when should you spend time to identify stakeholders ? As different stakeholders have different priorities and expectations for the product.

CTO Coach 391

CTO Coach Customer Experience Software Review User Testing 391

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools 385

Reporting Tools User Testing Customer Experience Product Research 385

Product Management University

NOVEMBER 14, 2024

Taking You Out of Your Comfort Zone Get ready, product managers because AI is definitely going to change your job if it hasn’t already, but you’re going to love it! The pace of product management has accelerated exponentially in recent years because of agile development and the relentless focus on metrics. You’re done!

Product Manager 147

Product Manager Product Management Product Research Management 147

Intercom, Inc.

JUNE 2, 2022

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. And for Elizabeth Dixon , even the smallest action can cause ripples that turn customers into loyal advocates.

Customer Experience 223

Customer Experience User Testing Development Team Review Books 223

The Product Guy

OCTOBER 1, 2018

All of this while guiding the development team, maintaining constant communication with stakeholders and potential customers, and optimizing for the product’s ultimate impact on its users. Having a clear understanding of the reasoning behind building a product can go a long way towards smoothing the development process.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

Product Talk

DECEMBER 18, 2024

I did classic web development before there were frameworks back in the ’90s. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them. I hate definition wars.

Product Research 245

Product Research Research Software Analytic Tools Feedback Software 245

Alchemer Mobile

FEBRUARY 17, 2021

When brands listen to and act on the voice of the customer (often referred to as simply “VoC”), it can completely revolutionize the way their business operates. Definition of the Voice of the Customer (VoC). The voice of the customer includes answers to questions like: What do your customers like? Prevent Churn.

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing 158

User Testing Customer Feedback Customer Experience Development 158

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1]. Technical Debt and Your Product. Options for Removing Technical Debt.

Feedback Software 276

Feedback Software User Testing Customer Experience Weak Development Team 276

The Product Guy

MARCH 26, 2020

Why not just use the team to generate ideas, pick the best ones yourself and deliver the spec to the team to develop it? Well for one if your developers don’t agree with the direction they may simply refuse to make it. This is crucial to give your team time to think about ideas beforehand.

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

Roman Pichler

OCTOBER 5, 2021

This is problematic especially for young products and those that experience a bigger change, like a life cycle extension , as their backlogs tend to be volatile and require frequent and sometimes bigger adjustments. Looking at the backlog, I noticed that it contained only detailed user stories—no epics or other coarse-grained items.

Weak Development Team 324

Weak Development Team Customer Experience User Testing Feedback Software 324

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. It achieves this by stating the product’s target users and customers, the value proposition, the business goals it should meet, and its standout features.

Customer Experience 305

Customer Experience Product Research Technical Review Data Visualization 305

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

Generative AI 334

Generative AI Product Research Feedback Software Analytic Tools 334

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. What doesn’t count as a customer interview? Tweet This.

User Testing 290

User Testing Reporting Tools Customer Experience User Friction 290

Product Innovation Educators

AUGUST 8, 2022

She is leading product and engineering teams to develop a platform for embedded integrations that quickly connect various software applications. I tried a few different avenues, and it lasted for a bit of time and taught me grit and resilience. After teaching she moved to product roles. I wanted to start my own business.

Research Software 267

Research Software Customer Experience Product Manager Product Management 267

Lenny Rachitsky

JANUARY 14, 2025

Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout). Core 4 pulls everything they’ve learned from working with thousands of teams into a single unified developer productivity framework. But how do you decide what to measure?

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Understanding and acting on emotion and sentiment are key to any customer experience strategy. Five types of mobile survey questions.

Product Research 243

Product Research User Testing Customer Experience Customer Feedback 243

The Product Guy

JULY 18, 2019

Product development roles and “product” as a discipline are rapidly evolving within technology companies. It is beneficial to understand the difference between these roles, and in particular the different experience and skills they require. This internship grew into a full time role as a project manager.I

Weak Development Team 344

Weak Development Team B2C Customer Experience Advertising 344

Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. Voice of the customer templates. Definition of the voice of the customer (VoC). Definition of the voice of the customer (VoC). What do your customers want?

Data Visualization 241

Data Visualization Customer Experience Customer Feedback Download 241