Userpilot
JUNE 7, 2023
Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. TL;DR CES measures the perceived effort customers exert when interacting with your product or teams. We got you covered!
Userpilot
APRIL 21, 2024
In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. Let’s explore how a customer onboarding dashboard works and see different examples. Create an onboarding metrics dashboard to measure KPIs like new signups, activation rate , and time to value.
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Userpilot
APRIL 16, 2024
In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Offer contextual help based on user behavior to improve activity and user engagement.
Userpilot
MARCH 18, 2024
In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. But how can a dashboard for user activation can help you engage more users? TL;DR User activation is essential for transitioning sign-ups to active users by achieving their first " Aha!
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. Brands that connect with customers on a personal, emotional level will be more successful than others. 2 Examples of Companies Living Their Brand.
Alchemer Mobile
JANUARY 12, 2022
It’s common knowledge in the retail world that mobile customer loyalty and reward programs work wonders to keep customers coming back time and time again. Quick mobile loyalty stats: 90% of companies have some type of customer loyalty program. Benefits of mobile customer loyalty programs.
Userpilot
JULY 14, 2023
Have you ever had a poor customer experience? Maybe as simple as a poorly designed user onboarding ? As soon as that poor experience hits, you stop and never return. To win over your customers, you must create excellent customer service that keeps customers returning.
Speaker: Wes Bush, Author of "Product-Led Growth"
Zoom, Stripe, and Airtable are all examples of software companies with strong PLG strategies. How to adjust your product-led strategy during uncertain times. As PMs, we all know the importance of building a successful product-led growth strategy. But what else do they have in common?
Speaker: Christian Bonilla, VP of Product Management at UserTesting
Every product team wants to build things users love. He will discuss how a strong product vision informs your strategy and roadmap, common traps to avoid, share real-life examples, and show ways to reinforce the product vision into your team’s day to day. How to surface feedback misalignment and recognize when it’s time to pivot.
Speaker: Bryan Horn, Founder, CS Solutions
If you've ever called a bank, cable company, or organization that thinks it's "too big to fail", you've probably run the customer service gauntlet: you start off with a seemingly simple request, and you call the customer service line. Examples of both HORRIBLE and FANTASTIC customer interactions.
Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo
Mobile apps are a key component to having a strong customer engagement strategy. They give companies the opportunity to directly connect with their customers while simultaneously getting feedback about their product/service. Most importantly mobile apps help companies build customer loyalty and increase sales.
Speaker: Lija Hogan, Customer Experience Consultant at UserTesting & Daniele Hohol, Senior Product Manager at UserTesting
Without the customer’s perspective these teams often end up wasting time and resources building features that customers don’t use. We'll provide examples as well as tangible tips for building customer empathy without delaying your design process. Save your seat today!
Speaker: Janelle Estes, CIO, User Testing
We are living in unprecedented times that have changed the way we live and work. So how do you adapt your product development process knowing that your customer's behaviors and expectations have completely changed over the past year? Real-life examples of this process. Integrating their feedback is the first step!
Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International
It is a philosophy that encourages us to consider how size, shape, age, gender, sexuality, ethnicity, education levels, income, spoken languages, culture and customs, and even diets shape the way we interact with the world. Inclusive design is about designing for as diverse a range of people as possible.
Speaker: Eric Feinstein, Professional Services Manager, Looker
For a long time, Product Managers have found it challenging to design interfaces inside their products that users could use for reporting. He will use the example of a product manager of a learning management software system and how she would go through the process of defining reporting for users of the product.
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