Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. “Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Every app contains at least some text.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. However, successful outsourcing requires clear processes, robust governance, and careful partner selection. What Is Outsourced Software Product Development?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 106

Reporting Tools Feedback Software Government Systems Review 106

Intercom, Inc.

JUNE 13, 2022

Built for you is back – this time we’re revealing the powerful product updates we released in May! We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Create personalized experiences with branching logic. Satmetrix Systems, Inc., and Fred Reichheld.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Mind the Product

MARCH 31, 2020

With more than 25 years of experience between them, they’ve been there since the beginning, seen the evolution of the scene and have some amazing advice to share. How to make good user stories. The Australia and Singapore Government digital services. The Product Experience is hosted by Lily Smith and Randy Silver.

Customer Experience 162

Customer Experience Product Research Feedback Software Data Visualization 162

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Coalition

AUGUST 12, 2020

To help you make a better-informed decision on the next tech partner for your business, we have prepared this guide to hiring the best offshore software development company. Offshore software development has become a popular practice for businesses worldwide. It’s a cornerstone of an offshore software outsourcing bible.

Software Developers 148

Software Developers Software Development Feedback Software Software Review 148

The Product Coalition

FEBRUARY 1, 2021

Most of us have been through the results of poor management of bugs: hair-on-fire, last-minute late nights to madly scrambling to critical fix bugs blocking a release, or stopping a customer from using a product. Countless startups attribute early success in taking feedback from customers, fixing it fast and releasing.

Software Review 137

Software Review User Testing Reporting Tools Systems Review 137

Mind the Product

JUNE 27, 2019

Whereas those with time to spare were highly likely to stop. Well, this study implies that when the heat is on, we’re highly likely to ignore issues in the periphery – things that are not directly related to the task at hand – even if they’re in direct conflict with our moral code. The ends justify the means.

Product Goals 195

Product Goals Data Visualization Reporting Tools Government 195

UX Planet

NOVEMBER 4, 2024

It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 139

Customer Experience Customer Feedback Feedback Software User Testing 139

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. The time to apply. Short attention span.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. Common data capture challenges include: maintaining data quality, ensuring effective data governance, and breaking down data silos. Track user behavior with in-app events.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Governments maintained this position not just by imposing lockdowns, but unintentionally endorsed the idea of using online services whenever and wherever possible. A new emphasis has been placed on access to software for everyone.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

FEBRUARY 28, 2024

Do you get nightmares wondering how users move through your funnel? Funnel tracking software can solve this problem. TL;DR Funnel tracking lets you track user activities across various user journeys. These tools help with improving retention, enhancing the user experience , and making data-driven decisions.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Software Review 105

The Product Coalition

NOVEMBER 11, 2021

Hopefully you’ve already discovered the features that are going to give you a higher return on investment, so now is the time to break them down and understand them in more detail?—?to During Discovery you have focused on gaining understanding; understanding of the problem, the market, your users etc.

Definition 205

Definition Technical Review Customer Experience User Friction 205

Userpilot

OCTOBER 27, 2023

TL;DR Mixpanel cohorts are groups of users who share certain properties and/or have completed specific events in a particular period of time, for example, a day or week. They are more specific than user segments in Mixpanel and static so when analyzing their data, you are always looking at the same users.

Data Visualization 105

Data Visualization Technical Review Analytic Tools Software Review 105

Mind the Product

AUGUST 14, 2018

Broader Understanding and Recognition of What Product Managers do – Similar to government and industry bodies, if there were a single product management licence or code of conduct, it would help gain a wider understanding of the product manager role. Why I’m not Convinced. Too Early?

Customer Experience 123

Customer Experience Certifications Product Management Product Manager 123

The Product Coalition

JUNE 28, 2022

A look into the top protocols based on the Scortik rating and review platform. NET, Delphi and Dart to help developers code in the language they are most proficient in. Documentation: Scortik rates protocols on whether they have proper documentation related to APIs, node setup, skeleton code and validator nodes.

Reporting Tools 145

Reporting Tools Research Software Software Review Technical Review 145

Modus Create

MAY 20, 2025

Forum monitoring is essential but tedious Here's how AI can help By Boris Berenberg Posted in AI Transformation , Product Development Published on: May 20, 2025 Last update: May 20, 2025 If you build products for customers, chances are youve explored how AI can help. This work was largely completed during my spare time.

Analytic Tools 40

Analytic Tools Software Review Technical Review Data Visualization 40

The Product Coalition

MAY 14, 2021

Market penetration strategies can be defined as an effort of increasing market share for current products or services of the firm by marketing activities. In fact, market penetration has never been an affordable strategy that might burn the company budget in a short time. So, when will companies execute market penetration strategy?

Reporting Tools 153

Reporting Tools Strategy Technical Review Marketing 153

Gainsight

FEBRUARY 27, 2025

For Black History Month, wed like to take the opportunity to shine a spotlight on some of our friends in the Customer Success (CS) space, who are making waves and establishing themselves as powerful leaders and change agents. Over the past 20 years, she has dedicated herself to the world of Customer Success and Customer Experience.

Data Visualization 52

Data Visualization Customer Experience User Testing Technical Review 52

The Product Coalition

JANUARY 11, 2021

Advantageous solution amid COVID-19 pandemic Many delivery services have responded to the disease outbreak by introducing contactless food delivery software to minimize the risk of spreading between customers and shippers. Now, more than ever, swift, convenient, and efficient digital food delivery has become a benchmark.

Software Review 119

Software Review Systems Review Technical Review Customer Experience 119

Userpilot

JULY 2, 2024

TL;DR A self-service data platform is a user-friendly system that allows non-technical users to extract, transform, and visualize data without extensive IT support. No-code and low-code data collection : Allows non-technical users to gather and manipulate data easily, democratizing data access and improving productivity.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Research Software 105

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Developers 84

Software Developers Software Development Reporting Tools Software Review 84

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 139

Data Visualization Reporting Tools User Testing Research Software 139

The Product Coalition

AUGUST 4, 2022

Apart from the impressive industry value, the amount of time globally spent on streaming apps last year surpassed 548 billion hours. The industries that rely on video streams to provide their services include retail, entertainment, education, gaming, fitness, and even government. Its market share is projected to reach $534.37

Feedback Software 157

Feedback Software Technical Review Weak Development Team User Testing 157

The Product Coalition

NOVEMBER 23, 2023

Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. The FDA regulates software that meets the standards for a device under the Federal Food, Drug, and Cosmetics Act.

Research Software 146

Research Software Analytic Tools Reporting Tools Data Visualization 146

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. billion U.S.

Data Visualization 144

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 144

Userpilot

AUGUST 5, 2023

What’s customer data integration, and how does it benefit product teams ? TL;DR Customer data integration (CDI) is the process of collecting, organizing, transforming, and managing data from various sources in one place. Many tools offer out-of-the-box integrations that allow seamless 2-way data exchanges without coding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Atlassian

MARCH 2, 2022

To our customers, vendors, partners, and investors: We are appalled by the actions of the Russian Government in its invasion of Ukraine. We condemn the actions of the Russian Government, and we stand with Ukraine and its people in their fight to maintain their freedom and sovereignty. Our customers.

Government 145

Government Systems Review Data Visualization Technical Review 145

The Product Coalition

SEPTEMBER 18, 2023

Since our first ancestors began writing on parchment, data has been an integral part of the human experience. Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” million times per day.

Data Visualization 143

Data Visualization Analytic Tools Reporting Tools User Testing 143

Gainsight

AUGUST 14, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. What is too much or too little to put in front of the user?

Customer Experience 52

Customer Experience Government Data Visualization Customer Feedback 52

The Product Coalition

JULY 11, 2023

They have acted as intermediaries, controlling the flow of funds, verifying transactions, and governing our financial lives. At the core of this empowerment is the concept of personal crypto wallets, which provide a secure and user-friendly interface for managing digital wealth.

Reporting Tools 113

Reporting Tools Research Software Banking Government 113

The Product Coalition

NOVEMBER 17, 2023

Extracting valuable insights from business data and taking timely actions are critical. However, the challenge lies in dealing with the rapidly expanding volume of data due to incorporating both traditional and non-traditional data sources into the data governance ecosystem.

Data Visualization 148

Data Visualization Reporting Tools Artificial Inteligence Information 148

The Product Coalition

MARCH 25, 2022

At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Today, the main goals of fintech are to facilitate the interaction with finances and to improve the relationship between financial institutions and customers.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156