The Product Guy

OCTOBER 25, 2024

However, product managers often face even greater challenges when navigating high-stakes situations with senior leadership or dealing with conflicting priorities across departments. Often, these requests are made without supporting data or customer feedback, which can create tension between PMs and top-level executives.

Strategy 150

Strategy Customer Feedback Research Software User Testing 150

Productside

MARCH 3, 2025

Let them sponsor your efforts at firstlike a borrowed VP badge. If your buyer is another product manager, treat them like an external customer. One participant worried: Leadership is anti-product. Rogers take : Win them over with real user insights. Investigate their request with quick user feedback.

Product Research 177

Product Research Feedback Software Product Management Product Manager 177

Productside

APRIL 2, 2025

PMs are often tasked with aligning stakeholders, guiding engineering teams, and championing the customer. Everyones Pulling in a Different Direction When theres no shared vision, product, engineering, and business teams fill in the blanks differently. Customers dont care about data structures. They care about impact.

Data Visualization 177

Data Visualization User Testing Product Research Product Management 177

Product Innovation Educators

FEBRUARY 24, 2025

Today we’ll learn how to overcome some of those challenges from a product leader with experience at Target, McDonalds, eBay, and Meta, and now as Founder and CEO of Taelor. Through market research, she discovered her ideal customers weren’t whom she initially expected.

User Testing 179

User Testing Research Software Feedback Software Customer Communications 179

Productside

MAY 27, 2025

Shes just come out of a leadership briefingand its not good news. As the wellness market grows more competitive, WellNests product managers are under increasing pressure to deliver features requested by sales, executives, and enterprise clientsoften with little time to step back and assess strategic impact.

Product Strategy 199

Product Strategy Product Research Strategy Weak Development Team 199

Product Innovation Educators

DECEMBER 23, 2024

The discussion explores practical applications of AI tools like ChatGPT and Claude in product development, including MVP refinement, customer testing, and marketing content creation. However, Mike emphasizes the importance of balancing AI capabilities with human oversight, warning against over-reliance on AI.

Artificial Inteligence 241

Artificial Inteligence Research Software Feedback Software User Testing 241

The Product Manager Coach Blog

JANUARY 14, 2025

Despite her years of experience, Jane realized something critical: even seasoned PMs need a plan to establish credibility in a new environment. How to Get Started: Audit the Product Backlog: Pinpoint low-effort, high-value opportunities to drive quick results. But within a month, she felt like she was treading water.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Roman Pichler

JANUARY 20, 2025

Figure 2: The People Involved in the Strategy Work The team in Figure 2 consists of the person in charge of the product, a UX designer (for end-user-facing products), an architect/programmer, and a tester, as well as the key business stakeholders. Since then, its become one of the most popular product vision and strategy tools.

Systems Review 168

Systems Review Product Strategy Strategy Product Research 168

Product Talk

JULY 9, 2025

And today, we’re going to look at the same topic, but from a leadership and stakeholder standpoint. And so it’s really easy to believe: “I have a lot of experience with this. Where does that experience get to come into play? A lot of times the leaders want that control. I know more than these teams.

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Product Research Feedback Software Technical Review Customer Experience 254

Business of Software Conference

JUNE 30, 2025

One of the most critical, and most overlooked, skills in product leadership isn’t technical or even strategic. That experience taught him what so many leaders learn the hard way: if your stakeholders aren’t with you, your plan doesn’t stand a chance. The same customer empathy skills that help you understand external users?

Leadership 52

Leadership User Testing Customer Experience Finance 52

The Product Guy

MARCH 12, 2025

If your product is stagnating, if youve ever felt stuck despite following best practices, it’s time to face an uncomfortable truth: the rules you’ve been following may be holding you back. If you’re ready to stop playing by outdated rules and start driving real impact, it’s time to rethink your approach.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

The Product Guy

NOVEMBER 26, 2024

The criticisms raised in the article—many of which stem from anecdotal frustrations and surface-level observations—overshadow the reality of a role that has become indispensable in delivering value to customers and businesses alike. It’s a job that requires influence without authority, empathy without favoritism, and vision without control.

Weak Development Team 170

Weak Development Team Product Management Product Manager Research Software 170

Productside

APRIL 16, 2025

Somewhere in the middle, customer needs get lost in translation. They thought their work spoke for itselfuntil a listening tour revealed how disconnected they were from their customers. That gap needed a full-time product manager to bridge it. Product managers push for roadmaps. Engineers push back with technical constraints.

Engineering 177

Engineering Product Research Feedback Software Feedback Loop 177

Product Management University

NOVEMBER 14, 2024

Your job as a product manager is to make sure designers and engineers have crystal clear targets for customer value they can easily hit. Staples of the Product Manager Job Description Most product management job descriptions still list responsibilities for vision, strategy, customer discovery, growth mindset, thought leadership, etc.,

Product Management 147

Product Management Product Manager Product Research Management 147

Lenny Rachitsky

NOVEMBER 19, 2024

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now Last week’s guest post about tactics for becoming a “super IC” is on track to being my most popular post of all time, so I’m thrilled to bring you a follow-up that’s designed specifically for managers.

User Testing 130

User Testing Customer Feedback Feedback Software Reporting Tools 130

Productside

MARCH 6, 2025

Meet Brian Fugere , a pro whos navigated the high-stakes terrain of M&A more times than he can count. From surfacing hidden landmines during due diligence to bringing entire product orgs under one cohesive vision, Brians got the battle scarsand the winsto prove it. We gained huge time savings and cross-team talent mobility.

Technical Review 177

Technical Review Software Review Development Team Review Product Management 177

The Product Guy

APRIL 3, 2025

You need a coalition shared purpose, mutual trust, and real support behind your product vision.

Leadership 150

Leadership Product Management Product Manager Roadmap 150

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

People-First Product Leadership

OCTOBER 22, 2024

88% of product managers feel stressed often or all the time. 52% of product managers time is spent on unplanned activities. 56% of product managers feel their team lacks necessary skills or experience. The New York Times found it took 12–18 months for engagement to rebound after layoffs. What are the alternatives?

Technical Review 59

Technical Review Data Visualization User Testing Customer Feedback 59

Lenny Rachitsky

NOVEMBER 17, 2024

This openness encouraged deeper discussions within the team and helped clarify the project’s direction, ultimately aligning everyone on the vision. When pitching early ideas, pay attention to specific actions customers want to take, like asking about pricing or requesting to start a proof of value (POV).

Startups 98

Startups Feedback Software Product Strategy User Testing 98

Lenny Rachitsky

FEBRUARY 25, 2025

At Headspace back in 2016, we had established our product roadmap and success metrics and our mission and vision, but teams were still confused about why we were working on the projects we chose. Product strategy sits in between the mission and vision and the plan, either at the company level or at the team level.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

People-First Product Leadership

NOVEMBER 19, 2024

But how do you hone this crucial skill when faced with conflicting data, unsupportive leadership, or an over-reliance on gut feelings? It’s great if customers are signing up for your free trial at rates exceeding expectations. If you caught the prior newsletter , you'll remember the first five themes.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Lenny Rachitsky

FEBRUARY 2, 2025

Tobi remains deeply technical, frequently coding alongside his team, and is known for his unique approach to leadership, product development, and company building. But true growth comes from setting yourself up for success in the long run, shaping your company’s role in the ecosystem, and building trust over time.

Leadership 70

Leadership User Testing Customer Experience Vision 70

The Product Manager Coach Blog

MARCH 4, 2025

But when you build strong relationships, you create alignment, accelerate decision-making, and drive better results for your users and your business. Companies that implement structured engagement strategies reduce post-launch feature change requests and accelerate time-to-market through improved alignment and collaboration.

Customer Feedback 69

Customer Feedback Weak Development Team User Testing Customer Experience 69

Lenny Rachitsky

JUNE 1, 2025

He is known for his “extreme dogfooding” ethos—personally completing almost a thousand Uber driving and delivery trips to sharpen his product insight and user empathy—and his “ship, ship, ship” mantra, which drives rapid iteration across Uber’s global teams. Quick Uber etiquette tips.

Research Software 103

Research Software ChatGPT Data Visualization User Testing 103

Lenny Rachitsky

MARCH 6, 2025

Brought to you by: • Eppo —Run reliable, impactful experiments • Airtable ProductCentral —Launch to new heights with a unified system for product development • Sinch —Build messaging, email, and calling into your product — Ivan Zhao is the co-founder and CEO of Notion.

Feedback Software 112

Feedback Software User Testing Customer Feedback Vision 112

People-First Product Leadership

NOVEMBER 5, 2024

This guide breaks down the essentials: Customer Insight, Market Analysis, Organizational Impact, and Technical Mastery. Share People-First Leadership 2. Someone with a growth mindset views intelligence, abilities, and talents as learnable and improvable through effort. Want to level up your product sense? link ) Want to grow?

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Gainsight

APRIL 16, 2025

Theres something that happens when you sit in a post-sale leadership seat long enough. But heres the mindset shift were inviting you to make today: Your customers dont experience your company through departments, job titles, or tech stacks. They experience your company aswell, your company (and product) as one journey.

Customer Experience 52

Customer Experience Analytic Tools Research Software User Testing 52

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. Often, the differences between these approaches are difficult to prove until they are implemented, delivered to customers, and their real-world usage is observed.

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

Sequent Learning

OCTOBER 29, 2024

For product managers, this complexity means adopting a more strategic approach to ensure your product meets customer needs, aligns with organizational goals, and delivers measurable value. Product managers must address these factors to ensure the product aligns with changing market conditions and customer needs, even as the company evolves.

User Testing 40

User Testing Technical Review Feedback Software Product Marketing 40

The Product Guy

APRIL 9, 2025

PMs are often celebrated for their vision, decisiveness, and ability to ship. In todays product environment, questions are your sharpest tool for uncovering user needs, guiding teams, and influencing outcomes. But what if the real differentiator isnt having the answers… its knowing what to ask? can shift your entire strategy.

Strategy 150

Strategy Customer Feedback Differentiation Roadmap 150

BrainMates

JULY 2, 2025

Whether you are launching a new feature, entering a new market, or improving customer experience, it takes a symphony of teams. Why Cross-Functional Collaboration Matters Product leaders operate at the intersection of business goals, user needs, and technical realities. Designers need time for exploration.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

Userpilot

APRIL 24, 2025

In this role, you will leverage your extensive experience turning ambiguous problems into clear and actionable deliverables, aligning internal and external leaders on a shared, ambitious vision. An individual with excellent communication skills, adept at influencing both user-facing and partner-facing stakeholders.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

BrainMates

MAY 26, 2025

A well-executed competitor analysis helps us anticipate and respond to threats, identify opportunities, and ultimately deliver greater value to our customers. Two different products can address the same customer need in different ways. Step 5: Compare Competitors with Your Offering Now its time to interpret the data.

Data Visualization 40

Data Visualization Customer Feedback Product Management Product Manager 40

Lenny Rachitsky

FEBRUARY 9, 2025

Brought to you by: • Enterpret —Transform customer feedback into product growth • Vanta —Automate compliance. With experience as an engineer at the New York Times and as a designer at Dropbox and Square, Karina has a rare firsthand perspective on the cutting edge of AI and large language models.

User Testing 125

User Testing Research Software Product Research Artificial Inteligence 125

UX Planet

JULY 17, 2025

For the first time, I wasn’t designing something to be built. We’re asking, “What’s the best experience, and how can I deliver it myself?” User-centred. As AI removes technical bottlenecks, designers aren’t just stepping into builder roles — they’re stepping into product leadership. It was the shift in perspective.

Data Visualization 66

Data Visualization ChatGPT Customer Experience Engineering 66

BrainMates

JUNE 17, 2025

It’s time to move from box-ticking to behaviour-shifting. A leadership team wants sharper focus. OKRs (Objectives and Key Results) are a goal-setting framework used by teams and organisations to align effort with strategic priorities. Treat it as a learning loop OKRs take time to master. Start small. Anchor to strategy.

Systems Review 52

Systems Review Reporting Tools Feedback Software User Testing 52