Sequent Learning

OCTOBER 29, 2024

For product managers, this complexity means adopting a more strategic approach to ensure your product meets customer needs, aligns with organizational goals, and delivers measurable value. Use this data to gain detailed insights into your target segments, emerging trends, and customer feedback.

User Testing 40

User Testing Technical Review Feedback Software Product Marketing 40

Userpilot

MAY 17, 2025

Tracking user behavior analytics in mobile apps is a whole different challenge compared to the web. Without a global DOM or easy auto-capture tools, tracking mobile app user behavior takes more planning. Most product analytics tools make tracking user activity on web applications look easy, and it is.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

APRIL 24, 2025

In this role, you will leverage your extensive experience turning ambiguous problems into clear and actionable deliverables, aligning internal and external leaders on a shared, ambitious vision. An individual with excellent communication skills, adept at influencing both user-facing and partner-facing stakeholders.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Reveal

JUNE 24, 2025

Reveal Embedded Analytics Today’s business users expect more than static dashboards or delayed reports. They want to explore live data, uncover insights, and take action in real time. That is the promise of self-service BI: giving users direct access to the answers they need without relying on data teams or filing support tickets.

Embedded Analytics 59

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 59

Userpilot

JUNE 30, 2025

Lifecycle email marketing involves delivering relevant information via emails that match the customer’s needs, interests, and preferences at each customer journey stage. Notice how each of these provides relevant content to help the customer succeed in their journey? What are the lifecycle stages of the customer journey?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Roman Pichler

MARCH 9, 2021

Product Goals Defined. The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” It also suggests that “the product goal is in the product backlog. Figure 1: The Product Goal in Context.

Product Goals 402

Product Goals Weak Development Team User Testing Vision 402

Folding Burritos

DECEMBER 4, 2019

An output is what we see and experience (the features and products we “touch”). Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Thinking in this way means that we need to have clearly defined goals. Well, th at’s the role of a product strategy.

Customer Experience 585

Customer Experience Research Software Product Research User Testing 585

Mind the Product

JUNE 27, 2019

Hello product designers, this is for you. I want to talk to you about product goals, metrics, and how they get muddled in the product design process, leading to some less than humane outcomes. Whereas those with time to spare were highly likely to stop. But first a little story. The ends justify the means.

Product Goals 195

Product Goals Data Visualization Reporting Tools Government 195

Roman Pichler

OCTOBER 5, 2021

But such a product backlog is difficult to comprehend, let alone prioritise and update. This is problematic especially for young products and those that experience a bigger change, like a life cycle extension , as their backlogs tend to be volatile and require frequent and sometimes bigger adjustments.

Weak Development Team 330

Weak Development Team Customer Experience User Testing Feedback Software 330

Roman Pichler

SEPTEMBER 11, 2023

A first step to form effective product teams is therefore to identify the products in your organisation. But what is a product? I view it as an entity that creates tangible value for users and possibly customers as well as the business. The former is achieved by solving a problem or by providing a specific benefit.

Reporting Tools 388

Reporting Tools User Testing Customer Experience Product Research 388

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] What’s more, you’ll struggle to determine the right product backlog items. Continue the discovery and strategy work while the product is being developed.

Product Research 384

Product Research Feedback Software Research Software User Testing 384

Roman Pichler

JANUARY 12, 2021

John mentions the upcoming product release and says, “You really must add the enhanced reporting feature. I’ve spoken to several customers, and they have all confirmed that it is absolutely crucial.” You know, though, that it is impossible to add the feature to the development effort. You have to pick carefully.”.

Weak Development Team 383

Weak Development Team Customer Experience Reporting Tools Leadership 383

Roman Pichler

MARCH 9, 2021

Product Goals Defined. The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” It also suggests that “the product goal is in the product backlog. Figure 1: The Product Goal in Context.

Product Goals 156

Product Goals Weak Development Team User Testing Vision 156

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. There are three feedback-focused product goals winning mobile teams should prioritize in 2022: Focus on the first 30 days. Segment by customer emotion.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Product Talk

FEBRUARY 14, 2024

Today’s Product in Practice features a continuous discovery champion who did all three. Tali Melchior , Director of Product Management at Texthelp , was first inspired to experiment with opportunity solution trees in a previous role. It was a great experience,” says Tali. Click the image to see a larger version.

Analytic Tools 315

Analytic Tools Research Software Product Research User Testing 315

Roman Pichler

DECEMBER 1, 2020

The key results might then be “simplify user journey A” and “enhance feature alpha.”. OKRs can be used to create cascading goals—goals that are systematically linked. Figure 2 contains a set of cascading goals: vision, user and business goals, product goals, and sprint goals.

Product Management 411

Product Management Product Manager Management Management 411

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Myth #4: The product owner is responsible for writing user stories.

Weak Development Team 366

Weak Development Team Product Research User Testing Customer Experience 366

Roman Pichler

SEPTEMBER 13, 2022

An effective product strategy is key to successfully create, enhance, and manage a product. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing. But what exactly is a product strategy? The vision is transformed into needs and business goals.

Product Strategy 353

Product Strategy Strategy Vision Product Research 353

Roman Pichler

SEPTEMBER 7, 2021

Traditionally, product roadmaps are output-focussed plans that map features like registration, search, and reporting onto a timeline. This can be reassuring for customers and stakeholders, as the individuals believe that they know when their features will be delivered.

Roadmap 322

Roadmap Weak Development Team Customer Experience User Testing 322

The Product Guy

MARCH 30, 2018

Guest Post by: Peyvand Mohseni (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. You have a product; you are passionate about it, you believe in it, you want it to succeed and you want your users to benefit from its awesomeness. This may affect our market segment and future of the product).

User Testing 299

User Testing Feedback Software Research Software Customer Experience 299

Roman Pichler

APRIL 15, 2024

To make this more concrete, let’s look at an example: Objective : Grow the product management team. Key result 1 : Three product managers are hired. Key result 2: The onboarding system is improved, and time-to-proficiency is reduced by 25%. It describes the specific benefit or outcome the product should achieve.

Roadmap 324

Roadmap Onboarding KPIs Technical Advisors Customer Experience 324

Intercom, Inc.

OCTOBER 22, 2019

That long-term focus on ensuring people find success with your product should lead to higher customer retention, which is the foundation on which thriving businesses are built. As our Co-founder and Chief Strategy Officer Des puts it, “ customer retention is the new conversion. ”. Sign up for our special onboarding webinar here.

Onboarding KPIs 200

Onboarding KPIs Customer Experience Messaging Framework 200

Roman Pichler

OCTOBER 10, 2023

Listen to the audio version of this article: [link] Overview The GO Product Roadmap consists of five elements, as the image below shows: Date, name, goal, features, and metrics. The most important element is the goal: It describes the outcome you want to achieve or the benefit you want to provide. Specific : Make the goal—a.k.a.

Roadmap 338

Roadmap Product Goals Naming Download 338

Roman Pichler

DECEMBER 4, 2018

As the person in charge of the product, you may not be terribly concerned about how clean and well-structured the code is. The messier the code and the less modular the architecture is, the longer it takes and the more expensive it is to change your product. Options for Removing Technical Debt.

Feedback Software 277

Feedback Software User Testing Customer Experience Weak Development Team 277

Roman Pichler

APRIL 1, 2020

Why Difficult Emotions Matter Particularly for Product People. We may not like difficult emotions like confusion, frustration, anger, envy, sadness, and worry, but we all experience them. For us product people, however, difficult emotions are particularily relevant. Take your time to answer them. What does it feel like?

Customer Experience 297

Customer Experience Product Management Product Manager Product Research 297

Roman Pichler

APRIL 1, 2020

Why Difficult Emotions Matter Particularly for Product People. We may not like difficult emotions like confusion, frustration, anger, envy, sadness, and worry, but we all experience them. For us product people, however, difficult emotions are particularily relevant. Take your time to answer them. What does it feel like?

Customer Experience 297

Customer Experience Product Management Product Manager Product Research 297

Roman Pichler

JUNE 7, 2022

Consequently, you don’t know for sure how fast you are running and if you are on track to achieve your target finish time. You’ll end up guessing how well the product is doing and if it is creating the desired value. Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.”

KPI 338

KPI Data Visualization Weak Development Team Customer Feedback 338

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Roman Pichler

NOVEMBER 3, 2020

I view the roadmap as a product plan that describes how you intend to implement the strategy and which specific benefits or outcomes the product should provide over the next, say, 12 months, based on the needs and business goals stated in the product strategy. I call these outcomes product goals.

Product Strategy 427

Product Strategy Strategy Product Research Technical Review 427

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. A stakeholder is anyone who has a stake in your product, who is affected by it, or who shows an interest in the offering.

Weak Development Team 348

Weak Development Team Product Research Customer Experience Workshop 348

Roman Pichler

JULY 6, 2021

Becoming the head of product therefore requires you to let go of your role as a practicing and presumably successful product person and to step away from the many joys and challenges of managing a product. Time management: You have learnt to effectively manage your time, and you are able to practice sustainable pace.

User Testing 348

User Testing Product Research Weak Development Team Customer Experience 348

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 285

Feedback Software Analytic Tools Data Visualization Research Software 285

Alchemer Mobile

JULY 30, 2019

Twice a month, Apptentive sends out a newsletter highlighting some of the biggest news stories related to customer experience trends, VOC, mobile marketing, app development, and product management. Marketers Can Operationalize Customer Feedback (Whether You ‘Own’ It or Not). via Marketing Land]. Three days.

Customer Experience 138

Customer Experience User Testing Feedback Software Customer Feedback 138

The Product Coalition

JANUARY 7, 2021

According to Marc Andressen: “ Product/market fit means being in a good market with a product that can satisfy that market. It’s a temporary state where your product is solving a big enough problem with the right solution for your customers. Example of early signs of Product-Market fit traction 2.

User Testing 190

User Testing Product Marketing Marketing Customer Experience 190

The Product Guy

APRIL 23, 2019

However, it is highly unlikely that a product can solve the needs for all humans. It is imperative to understand your user and answer these questions around Why, Who, and What: Why: Why is your team trying to solve a problem by building a product? What is your motivation for building this product? What are their needs?

Product Research 352

Product Research User Testing Customer Experience Customer Feedback 352

Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. But how do these concepts translate into real product improvements? What are product metrics? Not all products are the same. or “How simple is our product to use?”

Data Visualization 269

Data Visualization Analytic Tools User Testing Customer Experience 269

Roman Pichler

AUGUST 17, 2021

Inspiring : The product vision creates a purpose for the people working on the product. Ethical : A good vision gives rise to an ethical product , a product that truly benefits its users and that does not cause any harm to people and planet. Shared : It unites people, and acts as the product’s true north.

Vision 340

Vision Customer Experience User Testing Product Strategy 340