Remove Customer Experience Remove Product Marketing Remove Weak Development Team
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Storyboarding for Influence: How Product Managers Can Drive Alignment Without Authority

Productside

Its a technique borrowed from the world of film and designbut it might just be the most underrated tool in a product managers toolbox. When done well, storyboarding helps PMs communicate clearly, align teams faster, and influence decisionswithout needing formal authority. Customers dont care about data structures.

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How to Build and Improve Your Product Analytics Strategy

Userpilot

Product analytics refers to the process of gathering and analyzing data on how users interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. Why should you have a product analytics strategy? Lack of team resources.

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The Risks of Data Fragmentation + How to Fix Fragmented Data

Userpilot

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Sound familiar?

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Five principles for successfully managing managers

Lenny Rachitsky

Prior to Square, Saumil was a startup founder for LocBox, a marketing automation company that was acquired by Square in 2015. After stepping down a few weeks ago, he’s spending his newfound time crystallizing his most important leadership lessons learned over the past decade.

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What is Customer Satisfaction: Importance for Business Success + How to Improve

Userpilot

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not. What is customer satisfaction?

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Omnichannel Customer Engagement Platform: Best Way to Activate and Connect with Users in 2025

Userpilot

Your user signs up on the web but ignores the onboarding flow and never returns. Or they never install the mobile app and miss half the product experience. Or you send them a follow-up email, but it misses the mark, mentioning features the user never tried out.

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The Top Mobile App Engagement Metrics Every Product Team Should Monitor

Userpilot

The competition for customer attention in app stores is intense , to say the least. million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). Try to understand what the in-app user journey is like.