Alchemer Mobile

NOVEMBER 10, 2020

s Consumer Insights team strategically collaborated with many other departments such as marketing, online, and store operations to share data and inform decisions based on changing customer preferences and behaviors. Nicole Lanni, Consumer Insights Manager at Gap Inc. In 2020, Gap Inc.’s For example, Gap Inc. The post Gap Inc.

User Testing 244

User Testing Customer Feedback Feedback Software Research Software 244

Alchemer Mobile

MAY 10, 2022

From adding features to modifying the user interface, the directions you can take your mobile app are endless. With infinite choices and limited bandwidth, how do you decide what to prioritize when it comes to improving your mobile customer experience? Learning more about your customers is the best place to start.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Intercom, Inc.

NOVEMBER 2, 2020

What you need to create is a clear overview of the system you’re all about to build – you need system design (not to be confused with a design system ). Creating a system design. As we’ve written before , a good system design defines the following: Elements : What are the core elements or objects in the system?

Feedback Software 289

Feedback Software User Testing Customer Feedback Customer Experience 289

Productside

MARCH 3, 2025

In our latest Productside webinar, Becoming an Effective Product Management Leader , Principal Consultants Roger Snyder and Kenny Kranseler delivered a no-nonsense roadmap for new leaders who want to nail their first 90 days (and beyond) and get the tools on how to become a product management leadereffectively. Roger : Absolutely.

Product Research 177

Product Research Feedback Software Product Manager Product Management 177

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Customer feedback is a big deal here at Intercom.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Product Talk

NOVEMBER 6, 2024

It’s often more common to see project-based user research rather than an ongoing, iterative discovery process.” Tweet This Teeba liked how Teresa focuses on continuous discovery, and she learned about the opportunity solution tree at a conference. I’ve always been fascinated by the discovery aspect of product management.

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Product Research Research Software Feedback Software User Testing 173

Product Innovation Educators

FEBRUARY 17, 2025

She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. This evolution offers valuable insights for product managers at all career stages.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Roman Pichler

APRIL 7, 2025

Note that Ive decided not to state the names of the tools I found, partly as the AI landscape is changing rapidly and partly as you should research and select the tools that work best in your context rather than trusting my judgment. [2] 2] Market Research AI-based tools can discover user and customer trends using predictive analytics.

Product Strategy 192

Product Strategy User Testing Data Visualization Strategy 192

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Why build interactive demos for your SaaS product? This both shortens the sales process and enhances the customer experience. This results in faster Aha!

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Demo Analytic Tools Feedback Software Research Software 103

Userpilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Lenny Rachitsky

JANUARY 7, 2025

Whether you’re already deep into AI tools or just getting started, you’ll learn what tools you should be paying attention to, which tool to use when, and how to get unstuck when you run into an issue. Choosing your tooling Current AI development tools come in three types: Chatbots (e.g.

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Feedback Software Data Visualization ChatGPT Software Review 142

The Product Guy

FEBRUARY 20, 2025

Below is a preview of key insights. Customer feedback is overwhelming , making it hard to separate signal from noise. Communicate trade-offs clearly by tying product decisions to business objectives and user outcomes. Lack of habit formation Users dont build a routine around the product.

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Vision Onboarding KPIs Data Visualization Marketing 195

The Product Guy

OCTOBER 25, 2024

From handling feature requests that lack customer validation to managing unrealistic expectations, we’ll discuss practical strategies to maintain alignment and avoid common pitfalls. Through these insights, you’ll be better equipped to handle the pressures of managing up and leading your product toward success.

Strategy 150

Strategy Customer Feedback Research Software User Testing 150

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). From new UX-related technologies and automation to personalization. UX experts have already integrated AI into their daily lives in one way or another. No one can denythat.

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Feedback Software Research Software Analytic Tools Data Visualization 89

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. These touchpoints will allow you to collect stories that help you identify opportunities and build out your opportunity solution tree. It sounds simple, but what happens if your product is so new that you don’t have any customers yet?

Research Software 264

Research Software Feedback Software User Testing Customer Experience 264

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” You may want to speak with existing customers or users.

Research Software 216

Research Software Feedback Software Analytic Tools Customer Communications 216

Intercom, Inc.

FEBRUARY 6, 2020

Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen. And it’s an advantage that traditional corporate learning platforms simply can’t replicate.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Summary of some concepts discussed for product managers [6:35] What is a customer use case? 8:36] How do we create a customer use case?

User Testing 326

User Testing Reporting Tools Customer Experience Research Software 326

UX Planet

JANUARY 22, 2025

Case Study: Improving Data-Driven Decision Making for CSR Leadership Civian is a data-driven platform designed to help businesses measure, optimize, and showcase the social and economic impact of their investments in communities. We proposed 4 high-impact solutions through prototypes on Figma.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

UX Planet

OCTOBER 28, 2024

This stage involves gathering qualitative and quantitative data to understand the target users, their needs, behaviors, and pain points. For instance, “ What are the major pain points for our users when using similar products ?” For instance, “ What are the major pain points for our users when using similar products ?”

User Testing 105

User Testing Product Research Data Visualization Research Software 105

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

The Product Manager Coach Blog

JANUARY 14, 2025

When Jane, a seasoned product manager, started her new role at a fast-growing SaaS company, she was ready to make an impact. A dashboard showing metrics like feature adoption or user engagement amplifies your credibility. Connect Decisions to Customer Needs: Show how your roadmap addresses customer pain points to build trust.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Product Innovation Educators

JANUARY 17, 2022

It is typically accompanied by new technology or the application of technology in a novel manner. We’ve built an app where people can buy and manage their coverage and make claims. We’re digitizing and simplifying insurance, making it more transparent, easier, and faster for customers.

Feedback Software 260

Feedback Software Data Visualization Customer Feedback Customer Experience 260

Userpilot

OCTOBER 19, 2024

A well-crafted release note can transform how you communicate product updates to your users. With the right release notes template, you can transform your software updates from snooze-fests into engaging content that keeps your users in the loop. They are concise, reassuring users that identified problems have been resolved.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Alchemer Mobile

MARCH 8, 2022

“Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen by the customer,” Paul Greenberg ( HubSpot ). What is customer engagement? Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Product Innovation Educators

JULY 15, 2024

For software and SaaS products, development and lifecycle management often overlap. Ongoing customer feedback is vital throughout the product’s life. Introduction In today’s fast-moving business world, product lifecycle management is a must-have tool for product managers and innovators.

Feedback Software 233

Feedback Software Research Software User Testing Customer Feedback 233

UX Planet

JANUARY 10, 2025

A career in product design offers just thata unique opportunity to bring your ideas to life while shaping the future of technology, sustainability, and user experiences. Data-Driven Insights: Analyzing user behavior, AI offers insights that guide design decisions. for transcription and insights.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Alchemer Mobile

NOVEMBER 1, 2024

The numbers behind smartphone and app use, though, are truly mind-blowing. Consider these statistics : Smartphone users access an average of 30 mobile apps in a month, at an average rate of 10 every day. Mobile apps are expected to generate more than $935 billion in funds by the end of 2024. In 2022, 3.8 In 2022, 3.8

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Intercom, Inc.

JULY 5, 2022

When I joined Intercom eight years ago, I knew nothing about system design. I designed and presented my ideas using high-fidelity mockups. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. Focus on the most important decisions with system design.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Product Innovation Educators

DECEMBER 20, 2021

Today we are revisiting one of the best tools for product managers, Jobs-to-be-Done (JTBD). Our guest has been applying JTBD to help SaaS companies sell better, retain more, and avoid 6-figure go-to-market mistakes. JTBD will help you regardless of your industry or if you are a SaaS provider or not.

Research Software 271

Research Software Feedback Software User Testing Product Research 271

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. You can’t use them to present to stakeholders, and they’re a nightmare for collaboration.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. While the world around us shifted in response to the pandemic, consumers turned to media apps as an outlet to stay informed, connect with loved ones, decompress, and even have some laughs. Technology (media creation, connectivity, etc.).

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). What systems/metrics/processes do we need to measure and track winning?

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Lenny Rachitsky

NOVEMBER 19, 2024

Below, Hilary Gridley , director of product management at WHOOP, shares strategies she’s learned to leverage the latest AI tools to not just become a better manager but to level up her entire team. These tactics and tools are practical and actionable, and you can start experimenting with them today, even if you’re not managing.

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User Testing Customer Feedback Feedback Software Reporting Tools 131