Mind the Product

MARCH 29, 2017

Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. It has its origins in Martha Lane Fox’s oft quoted ‘Revolution not evolution’ report which also led to the establishment of the Government Digital Service.

Government 70

Government User Testing Data Visualization Customer Experience 70

Intercom, Inc.

JUNE 13, 2022

Surveys: Now even more insightful and engaging. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Check out what you can achieve with these latest additions in detail below.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Feedback Software 104

Gainsight

AUGUST 16, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. In this final part of a three-part series on creating governance around your in-product user guide experiences, we dig into the final secret: product. It lets you target any cohort of users based on how they use your application.

Customer Experience 52

Customer Experience Government Data Visualization Analytic Tools 52

Split

MARCH 20, 2024

It also facilitates stakeholder visibility and governance of releases. Release management provides the governance for DevOps teams to increase deployment velocity while upholding IT service management principles like change management processes outlined in ITIL. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Mixpanel

SEPTEMBER 30, 2021

But that doesn’t mean I don’t understand how important user interviews can be for learning how people use my products. Why use both user interviews and product analytics? To get into how to balance product analytics with user feedback, I’ll start with a bit more on why I, wonky Mixpanel guy, believes both are very important.

Data Visualization 111

Data Visualization Analytic Tools User Testing Customer Feedback 111

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 76

User Testing Research Software Product Research Artificial Inteligence 76

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. Mobile applications can provide a convenient and accessible platform for users to manage their finances.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

Userpilot

OCTOBER 27, 2023

What are Mixpanel cohorts and how to use them to gather actionable insights? TL;DR Mixpanel cohorts are groups of users who share certain properties and/or have completed specific events in a particular period of time, for example, a day or week. The free Mixpanel plan doesn’t allow users to save their cohorts for future use.

Data Visualization 103

Data Visualization Technical Review Analytic Tools Software Review 103

Mind the Product

OCTOBER 23, 2019

In Part 3 of our Product Leadership Forum recap, you can see an overview of the remaining insights from this year’s #mtpcon London Product Leadership Forum (if you missed them, you can take a look back at Part 1 and Part 2). Julia Harrison – Head of Product at Government Digital Service. Autonomy, Mastery and Purpose.

Customer Feedback 85

Customer Feedback Leadership Reporting Tools Weak Development Team 85

Userpilot

DECEMBER 21, 2022

It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. Userguiding is a user onboarding software that helps you build product walkthroughs and onboarding checklists. Then, you can deliver personalized experiences to those user segments.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. An enhanced user and consumer experience AI can significantly transform the digital marketing space by enhancing the user experience. The more information you have, the better you will be able to customize journeys.

Data Visualization 114

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 114

Userpilot

MARCH 11, 2022

What is user behavior tracking? In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. After reading this, you will be equipped to track user behavior on your website and app. What is user behavior? What is user behavior analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Amplitude

JANUARY 21, 2021

Everything we do focuses on our members, who are much more than customers. Being able to generate a report and segment by user attributes or other factors with just a few clicks has changed their world, and accelerated their processes. Part of my work is keeping the data clean, and we also use Amplitude for data governance.

Data Visualization 105

Data Visualization Reporting Tools Product Research Customer Feedback 105

The Product Coalition

NOVEMBER 19, 2022

Teams are formed to either be on the government or on the opposition. The government is in favor of the motion and the opposition is against it. The government will present the case for the government, after which the opening opposition tries to show the flaws of the opening government and present its arguments.

Product Research 142

Product Research Government Product Management Product Manager 142

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

The Product Coalition

NOVEMBER 17, 2023

Extracting valuable insights from business data and taking timely actions are critical. However, the challenge lies in dealing with the rapidly expanding volume of data due to incorporating both traditional and non-traditional data sources into the data governance ecosystem.

Data Visualization 132

Data Visualization Reporting Tools Artificial Inteligence Information 132

Userpilot

DECEMBER 6, 2023

UX design, however, involves optimizing a product to generate better user experiences. The core responsibility of a UX designer is to understand varying user' needs and create a product flow for different user personas. Both UX and web design involve some form of problem-solving – for the user or client.

Research Software 97

Research Software Analytic Tools Feedback Software Data Visualization 97

Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business?

Data Visualization 65

Data Visualization Research Software Analytic Tools Customer Experience 65

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Also called ‘end-users’.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. Growing a successful product that continually evolves to meet changing user needs isn’t easy. That’s why, at both companies, we relied on prototype groups and beta launches that integrated new tools and features into users’ everyday lives.

User Testing 146

User Testing Feedback Software Research Software Customer Experience 146

UX Planet

FEBRUARY 7, 2024

In one of our classes this semester, Market Insights, we delved into the intricacies of the US housing market and explored it targeting 1st time home buyers. Here, I would like to discuss the two key insights that emerged from our comprehensive research.

Systems Review 81

Systems Review Construction Research Software Government 81

Gainsight

OCTOBER 26, 2022

In theory, customer success (CS) and product teams should be the best of friends, even BFFs. Motivated sales organizations, supported by sturdy CSMs who were seen as “gap fillers” for the product, were usually enough to deliver the customer experiences that drive growth. Rise of the Customer-Centric Mindset.

Customer Feedback 52

Customer Feedback Customer Experience Government Technical Review 52

Reveal

JANUARY 9, 2023

An Independent Software Vendor (ISV) is a business or an individual who builds, develops, markets, and sells software solution/s to be consumed by end users. One of the primary benefits of embedded analytics is the competitive edge that it provides to both software providers and end users. Improve User Experience.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Customer Feedback 98

BrainMates

SEPTEMBER 19, 2022

The modern workplace is the backbone of our economy – from start-ups to government agencies and large enterprises – and the employees that work within are the engine that keeps the business running. We spoke to Sharon Schwarzkopf, Head of Product at ReadyTech , to get more insight into how a product team working within workforce functions.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Mind the Product

MARCH 20, 2020

She describes the role as being at the intersection of the user and the business, but in a place where the stakes are much higher. Start today, by analysing all the information available – customer and user research, market research, and user data. Customer and market insights. Process and practices.

User Testing 218

User Testing Product Research Customer Feedback Customer Experience 218

The Product Coalition

DECEMBER 11, 2022

These tools typically make sure there are no conflicts between merged codes so that new software updates can be released with minimum disruption to customers. An advantage is that you can get feedback from customers quickly to improve your product. The frequency of releases should be agreed with the stakeholders.

Feedback Software 132

Feedback Software Analytic Tools Data Visualization User Testing 132

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. They: Connect to Customers.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Mixpanel

FEBRUARY 5, 2020

I need to know the pros and cons of every platform, then think through how all of these tools can work in concert to help deliver a better customer experience. How we anchor that focus is to frame everything in terms of the customer: does this derive better value for the customer? How do you prioritize product decisions?

Analytic Tools 66

Analytic Tools Reporting Tools Data Visualization Customer Experience 66

Gainsight

APRIL 21, 2022

As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Experience: A Key Driver Of Your Customer Success Journey. From Silos to a Cross-Functional Focus on Customer Experience.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Mind the Product

MARCH 31, 2020

How to make good user stories. The Australia and Singapore Government digital services. Throughout the event, they’re making sure you can visit them digitally, and access their resources and insights, from wherever you are in the world. How to make good user stories. Finding, hiring, and retaining the right talent.

Customer Experience 124

Customer Experience Product Research Feedback Software Data Visualization 124

UX Planet

JANUARY 11, 2024

Users are the ultimate judges, the importance of User Experience Design (UXD) cannot be overstated. © tenot The Essence of UXD User Experience Design is the art of creating digital experiences that seamlessly blend functionality and aesthetics. User Research: Undertake in-depth user research.

User Testing 59

User Testing Customer Satisfaction Research Software Product Research 59

freshtrax

JUNE 21, 2022

Adobe Stock is a stock photo service that provides designers, businesses, educational institutions, and government agencies with tens of millions of carefully selected, high-quality royalty-free photos, videos, illustrations, vectors, 3D, and templates that can be used for any creative project. (

Data Visualization 52

Data Visualization Customer Feedback User Testing Research Software 52

UX Planet

DECEMBER 11, 2023

Promoting Ethical Design and Protecting User Interests Introduction Deceptive patterns in user experience (UX) design can have detrimental effects on users, causing financial loss, loss of privacy, and legal control. Designers should actively avoid and discourage the use of deceptive patterns to prioritize user interests.

UX 71

UX User Testing Customer Experience Customer Feedback 71

Gainsight

APRIL 2, 2021

I spoke with Kari Ardalan, Senior Manager of Customer Success Scaled Operations, who walked me through how her department succeeds. She was a field Customer Success manager with over ten years in CS. When Kari began there, the function of Ops was called “Customer Success Scaled Operations.” Team Convergence.

Data Visualization 52

Data Visualization Customer Feedback Feedback Software Customer Experience 52