Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Inputs from users can also be submitted in real-time to ChatGPT in order to receive a generated response.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. A recent Forbes article explains how AI is enabling product teams by offering unimaginable consumer insights that inform important product decisions.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Alchemer Mobile

NOVEMBER 18, 2020

Prior to her time in fintech, she founded two connected car startups focused on car app development and the future of transportation. I was talking to insurance companies and telecoms to understand how they could leverage the car data to create efficiencies and excellent customer experience. Here’s what Liz had to say!

Data Visualization 246

Data Visualization User Friction Customer Experience Transportation 246

freshtrax

DECEMBER 9, 2021

User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. In this article, I will share key insights on three aspects of user interviews: Recruiting. There is also a major difference in the landscape of user research. Scripting the interview.

User Testing 98

User Testing Research Software Product Research Customer Feedback 98

Intercom, Inc.

DECEMBER 9, 2021

This week on Inside Intercom, you’ll hear from our Senior Director of Product Design Emmet Connolly , Product Engineer Sam Murray , and Customer Support Specialist Robert Dunleavy on how Intercom landed on its notification sound and how a round of customer feedback gave way to the blip, bop, clack, hiss, shake and tick.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

eG Innovations

JULY 10, 2020

User Experience defines the Success of Citrix Virtual Apps and Desktops Deployments. User experience is the biggest and most important factor in determining the success of Citrix rollout in an organization. But when users are impacted due to, say, slow logons, session disconnects, slow screen refresh, etc.,

Customer Experience 52

Customer Experience User Experience Customer Feedback Data Visualization 52

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Also called ‘end-users’.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. Ellen is the Senior Director of Product Management at Orion Labs , a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security. This isn’t always an easy or simple process.

Product Research 232

Product Research User Testing Engineering Testing 232

The Product Coalition

SEPTEMBER 7, 2022

MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. When the product met users’ expectations, the entrepreneur continued to develop its functionality. To begin with, the team will offer a MVP?—?a

User Testing 138

User Testing Feedback Software Research Software Product Research 138

The Product Coalition

DECEMBER 29, 2022

Here are some future food tech trends to watch out for: Personalized diets: Future food tech to meet the needs of individual customers Personalization of food has been predicted as the future for at least the last 20 years. Delivery service Due to supply chain disruptions, businesses are now facing the challenge of transporting food.

Technical Review 147

Technical Review Data Visualization Software Review User Testing 147

Userzoom

JANUARY 7, 2020

Can a change management process help your company survive users’ negativity towards necessary changes to your digital product? How do we make improvements to our sites without annoying our users? Well, you would likely begin by contacting your users and telling them that you plan to make a change to your site.

User Testing 93

User Testing Customer Feedback Customer Experience Research Software 93

The Product Coalition

JULY 27, 2021

You have to identify insights, clarify goals and assumptions, and align with multiple stakeholders. While all steps are vital, I have often seen that successful strategies come to life in a moment of truth: when you select those insights, that will truly make the difference. Furthermore, that differentiation needs to be defendable.

Product Strategy 148

Product Strategy Strategy Differentiation Customer Feedback 148

Centercode

MAY 7, 2020

The only certainty in these unpredictable times is that your customers know what they want — and they’re eager to talk about it. That’s what makes securing customer feedback more crucial than ever. Alex Larsen, Trimble Transportation. Tip #3: Seek Out Active (and Proactive) Users. Jenna Deutsch, Bose.

User Testing 98

User Testing Customer Feedback Product Research Transportation 98

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. What outcomes are your customers expecting?

Education 52

Education User Testing Reporting Tools Data Visualization 52

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Product Talk

APRIL 5, 2023

Ellen shared her challenge with the Continuous Discovery Habits Slack community and was able to use this feedback to make some changes to the way she approached brainstorming. The Continuous Discovery Habits community is the ideal place to share your challenges and get feedback from like-minded peers. Come join us there!

Engineering 217

Engineering Feedback Software Product Research Technical Review 217

The Product Coalition

NOVEMBER 1, 2022

To understand customer behavior in tourism, companies examine interactions amongst influencing elements. Hence, service providers will identify the relationship between tourism and customer behavior. Using technology in the hospitality and tourism industry is a great way to improve customer experiences.

Research Software 109

Research Software Feedback Software User Testing Travel 109

Intercom, Inc.

FEBRUARY 16, 2021

Maybe this seems irrelevant to you because you use a design system at work and rarely create patterns from scratch, or you feel that you simply don’t have the time to refine your user interface (UI) designs. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. Steal it before you need it.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Valerian Tech

JULY 10, 2023

ML algorithms analyze medical data, such as patient records and medical images, to identify patterns, predict outcomes, and provide valuable insights for physicians. Additionally, chatbots and virtual assistants are being employed for customer support and personalized financial advice.

Technical Review 40

Technical Review Artificial Inteligence Data Visualization Technology 40

The Product Coalition

SEPTEMBER 7, 2023

That perplexing issue a user has. While it is true your user needs to be center stage, they are on a stage with other actors, with influencers, with action going on around them and a story unfolding. In cities plagued by traffic jams, Uber introduced motorbike taxis as a quicker, more efficient means of transport.

User Testing 112

User Testing Development Product Research Feedback Software 112

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Reading list: Advice for customer retention.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Product Talk

NOVEMBER 16, 2022

Because it was a permanent install, we also became a beta test site for new software updates, so I was filing bug reports and giving feedback and opinions about the software. It’s a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security. It was a great fit.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Mironov Consulting

APRIL 12, 2020

Implications for customers, markets and company economics that may change what we build. As product managers and leaders, though, we also have to think about how the crisis has changed the needs of our users/customers. What’s suddenly different about our customers’ economics or downstream markets or priorities?

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Centercode

FEBRUARY 4, 2020

Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. This is the industry’s only event focused on Customer Validation. This is the industry’s only event focused on Customer Validation.

Feedback Software 52

Feedback Software User Testing Customer Feedback Transportation 52

Roy Madden

JUNE 16, 2022

Impact Disseminate 18+ newsletters with over 2,000 internal newsletter subscriptions Surface the latest trends, emerging technologies and competitors Stay on top of customers’ latest logistics investments through targeted intelligence. THE CUSTOMER DB Schenker, global leading logistics provider. It was so simple,” he says.

Feedback Software 86

Feedback Software Research Software Customer Feedback User Testing 86

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 142

Artificial Inteligence Data Visualization Analytic Tools Research Software 142

The Product Coalition

MAY 19, 2020

Packed with clever tips, news, sightseeing, and public transport info and more?—?all Before design, the team already had: Insights from a massive discovery research on the 2018 World Cup Over 3000 detailed observation points from our research system With enough research ammo, they began to build the app. all focusing on football.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

UX Planet

FEBRUARY 1, 2024

Together with Shakuro’s team of illustrators, we will explore the emerging art and graphic design trends for 2024, providing you with valuable insights and inspiration to elevate your strategies. If you have a basic understanding of geo nodes in Blender, you can edit the add-ons to your taste and make cool customized things.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Research Software User Testing 52

Gainsight

JUNE 9, 2020

A few weeks ago, Gainsight hosted an intimate virtual gathering of over a dozen Security executives, featuring two industry titans, Enrique Salem , Partner at Bain Capital Ventures, and Corey Thomas , CEO and Chairman of Rapid7, to discuss, “How Security Companies are Driving Growth from their Customer Base in a Downturn.”.

Customer Feedback 52

Customer Feedback Technical Review Transportation Customer Experience 52

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. share of users compared to Spotify’s 16.5% Efficiency and Transportation. million daily users.

User Testing 79

User Testing Data Visualization Customer Feedback Product Research 79

Bain Public

NOVEMBER 29, 2020

Furthermore, as the population in urban cities increases, public transportation and a number of other mobility options becomes vital. Uber, Lift, electric scooters, bike-sharing, public transport etc.) Also, if you have any feedback or criticism about this article, then shoot us an email info@bainpublic.com. over owning a car.

Transportation 52

Transportation Feedback Software Customer Experience Leadership 52

Bain Public

JULY 13, 2020

Built on pillars of sustainability, innovation and inclusion, Blaise Transit improves and optimizes the user experience for multi-passenger vehicles fleet operators. In this current climate, global public transportation ridership has gone down by more than 80% throughout European and U.S. cities since January 2020.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Technical Review 52

The Product Coalition

OCTOBER 3, 2020

I’ve been a heavy Soundcloud and Mixcloud user for 10 years and mainly use them at home while listening to DJ mixes. while commuting in public transport. Well, I have a very well thought solution to that problem that would both benefit the users and Spotify. But I still have a little frustration I’d like to talk about….

Feedback Software 158

Feedback Software User Testing Transportation Customer Experience 158

UX Studio: Product Management

APRIL 27, 2020

We went to the field with our football app to get real-life insights. Packed with clever tips, news, sightseeing and public transport info and more – all focusing on football. Insights from a massive discovery research on the 2018 World Cup. We as researchers constantly supported the team with insights. Background.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

Mind the Product

APRIL 20, 2017

We got excited about its Snapchat-like Messenger Day, Venmo-like Payments, ride-requesting Transportation, and Event Reminder. It has 889 million monthly active users, according to parent company Tencent. According to China Network Information Center, only 44% of Chinese internet users use an email application.

Development 146

Development Data Visualization Transportation Customer Feedback 146