article thumbnail

Media Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Expressed customer emotion. However, while mobile teams surveyed 37% of their consumers for feedback, only 8% responded (13% overall)—an area for improvement in 2022. Telco (communications providers, wireless networks, etc.).

article thumbnail

How do you collect customer feedback?

The Product Cafe

A Product Manager that doesn’t rely on feedback to make decisions is like if I started my day without coffee. 🥴 “Collecting effective feedback” is the alpha and omega of a Product Manager’s skill set. It helps make sure that your product is built for the customer and by the customer.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to learn from churn – designing good user offboarding

Intercom, Inc.

Maybe you’ve had a similar experience trying to exit your contract with your cable television or wireless carrier provider. “The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Dealing with reality.

article thumbnail

Connecting Customers to Office Tech in the WFH Era

Centercode

In step with the rapid, unprecedented shift from the office to the home office, the demand for technology like routers, wireless printers, webcams, headsets, and portable hard drives has hit the makers of these products like a tidal wave. Making devices compatible with the computers, tablets, and routers that customers use at home.

article thumbnail

2021 Engagement Benchmarks for Media Apps

Alchemer Mobile

Telco (communications providers, wireless networks, etc.). News apps prioritized hearing from customers by prompting 32% of consumers for in-app surveys, higher than the macro average of 25%. The 2021 strategy for a successful Games app includes expanding consumer reach to gather and act on a more accurate voice of the customer.

article thumbnail

What’s the Difference Between Product-Centric and Customer-Centric

ProductPlan

Product-centric and customer-centric approaches shift the emphasis away from pure technology innovation and project-based management. Understanding the difference between product-centric vs. customer-centric can help your product-centric organization focus on creating and augmenting innovative products. Customer centricity.

article thumbnail

Technographics: Your Shortcut to Improving Interoperability

Centercode

With consumers adopting more and more smart tech, the everyday spaces of your customers has become an interoperability minefield. “Technographics” is a mash-up of “technology” and “demographics” — together, it describes your customers’ tech stacks. What are technographics?