Userpilot

NOVEMBER 14, 2024

Customer expansion through add-ons Add-ons are additional features that enhance core product functionality. For example, Zoom offers add-ons like audio conferencing, cloud storage, large meetings, or premium support. These are available only to paying customers. Customer expansion types: Zoom add-ons.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

NOVEMBER 7, 2024

Health scoring system : Create customizable health scorecards for tracking customer satisfaction, engagement, and other key metrics. Main features: Customer 360 view, with customer segmentation , profiles, etc. Customer health scores and analytics. Custom triggers. Custom alerts and triggers.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

MAY 1, 2025

When users see their financial goalslike saving for a trip or paying off debtapps suddenly feel more helpful and less stressful. Whenever a user meets a milestoneno matter how smallfinancial app interfaces could provide micro-celebrations, such as quick animations or congratulatory messages.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

Reveal

DECEMBER 30, 2024

Embedded analytics solves these pain points by providing insights directly within your application, allowing sales teams to track performance metrics in their CRM and operations teams to monitor workflows through embedded dashboards. Visualization: Presenting data through intuitive charts, dashboards, or reports.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

MARCH 23, 2025

Product market fit: If user retention is strong and the DAU/MAU ratio is high, it means users frequently engage with your mobile app because it effectively meets their needs. Growth opportunities: If certain features in your app show high engagement, its a sign that users find them valuable.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

Userpilot

JULY 17, 2025

The different types of PLG email campaigns I deploy across the customer journey Every PLG email has one job: to meet users where they are in the lifecycle and help them make meaningful progress inside the product. ” I’m sure that makes users go, “How did they know?” Customize booking pages.

Customer Experience 66

Customer Experience Customer Feedback User Testing Data Visualization 66

Userpilot

JULY 12, 2025

Behavioral segmentation lets us divide our user base into smaller, action-driven segments so we can prioritize where to invest time and resources. If we treat all users the same, our efforts will only hit home with a few. By understanding specific behaviors, we can offer personalized experiences that genuinely meet their needs.

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

UX Planet

JUNE 1, 2025

times more likely to meet or exceed acquisition goals Maze,2023. Case Study: VirginAmerica Virgin America undertook a complete website redesign in 2014, grounded in extensive user research. Revenue: Monetizing Delivered Value The revenue phase of the AARRR funnel focuses on the ability to monetize the value delivered to users.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. High session times masking frustration and task failure and impacting user satisfaction.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

MAY 17, 2025

This strategy works best for meditation apps, fitness trackers, language learning apps, and news apps, or any product that serves different types of users with different goals. Instead of a static dashboard, users see a tailored path that feels relevant every time they open the app.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

UX Planet

FEBRUARY 5, 2025

Yet, by enhancing user experience, those dreams can become a reality, and heres how: a spectacular doubling of conversion rates and a 75% upswing in adds tocart. To put this in perspective, imagine each click on the add to cart button setting off a miniature firework in your analytics dashboard. Yes, you heard right75%.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

FEBRUARY 27, 2025

In sales and revenue teams, for instance, this problem manifests in two ways: These teams are incentivized to close the deals themselves to meet their quotas. These can also include accounts with high NPS responses and customer satisfaction scores. Or users who have given positive feedback on your product on G2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

UX Planet

FEBRUARY 6, 2025

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. Dopamine Banking aligns financial tasks with the users emotional and neurological triggers, turning everyday banking actions into confidence-building, gratifying experiences.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Usersnap

DECEMBER 20, 2024

How To Distribute Release Notes Effectively Release notes are only practical if your users see them. People consume updates differently, so you need to meet them where they arewhether thats inside your app, in their inbox, through your blog, or even on social media. This structure allows users to see relevant fixes at a glance.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

MARCH 5, 2025

User analytics: The custom analytics dashboard provides a centralized view of customer data, allowing you to segment, filter, and analyze user behavior. You can export data in bulk or drill down into specific segments to understand user journeys and identify trends. Analytics dashboard in Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JANUARY 21, 2025

Pay attention to these red flags that could signal user frustration: A surge in support tickets : If you see support tickets piling up suddenly, this suggests that the product is not meeting user expectations for ease of use and functionality. So, the real question is, are you doing enough to spot user frustration?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 17, 2025

Here’s what it did well: Real-life event invitation: The email encourages the user to meet the Typeform crew in real life during the conference. This way, you can measure customer satisfaction , segment your loyal customers, and target campaigns to encourage more word-of-mouth.

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Userpilot

MARCH 30, 2025

Dashboards. Custom reports for tracking key metrics like feature engagement, session duration, and drop-off points. You can track key metrics on mobile engagement with custom dashboards. Visual representations of where users tap, swipe, and engage most frequently in the app. Custom feedback surveys.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

UX Planet

DECEMBER 6, 2024

Increased user satisfaction: When users find a learning app design easy to navigate and visually appealing, they are more likely to enjoy their educational experience. Satisfaction leads to positive reviews, recommendations, and increased user retention.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 15, 2025

Instead of having back-and-forths with users and increasing their frustrations, your support team can pull out a replay of that specific session and see what happened. This method will boost your time to resolution and potentially increase customer satisfaction. Access control features in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Reveal

JUNE 27, 2025

Your roadmap is packed with features designed to meet rising customer expectations. Think dashboards built by analysts, delivered through scheduled reports, and governed tightly by IT. Drag-and-drop dashboards, contextual filtering, and guided drilldowns must feel as smooth and familiar as any other part of your UI.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

MAY 29, 2025

Use all that information to create detailed personas, user journeys, and empathy maps that help you deliver personalized experiences. For example, if your analytics shows users open your app mid-morning to check their teams KPIs, you might prioritize showing a clean, glanceable dashboard with key metrics on the first screen.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Intercom, Inc.

AUGUST 25, 2020

To this end we’ll be broadening our scope in future episodes, to look at the various intersections that a product team meets in a typical SaaS organisation. Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. What are you looking for?

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Userpilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? You can then make more informed decisions to improve customer satisfaction and retain more customers. TL;DR Customer satisfaction measures how satisfied your customers are with your products.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Customer Experience 98

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Customer Experience Data Visualization 98

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. The 5 types of customer satisfaction survey questions are: 1. What is a customer satisfaction survey?

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? The short answer is both since each method analyzes customer loyalty but at a different depth. So, let’s break it down and study what method is best for measuring user sentiment and why. Measures and improves customer loyalty.

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Intercom, Inc.

FEBRUARY 24, 2021

Use the “Show customer satisfaction” view to generate a color-coded summary of customer satisfaction rates by topic. This handy visualization can help you identify specific topics where support reps may need more assistance to meet customer expectations. Create detailed new dashboards with custom reports.

Data Visualization 243

Data Visualization Reporting Tools User Testing Customer Experience 243

Userpilot

NOVEMBER 30, 2022

The short answer is: with product dashboards! In the article, we’re looking at how to build effective product manager dashboards and the key metrics we may want to populate them with at different stages of the product lifecycle. We also explore tools for building product dashboards and data analysis. Let’s get to it.

Data Visualization 98

Data Visualization Dashboard Analytic Tools Onboarding KPIs 98

Userpilot

JUNE 28, 2023

To help you understand your different user personas , your customer feedback questions should reveal your users’ jobs , goals, and objectives with your product. To analyze customer experiences , your customer feedback questions should gauge overall customer happiness with your product or service.

User Testing 98

User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in.

Data Visualization 98

Data Visualization Dashboard Customer Feedback User Testing 98

Indicative

JANUARY 6, 2021

An integral part of Leader status, Indicative’s high satisfaction rating draws on top-tier scores in the following categories: Quality of Support – Indicative scored 90%. Meets Requirements – Indicative scored 84%. Ease of Use – Indicative scored 86%. Ease of Admin – Indicative scored 89%.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

Alchemer Mobile

FEBRUARY 2, 2021

We’ve categorized these 30 steps as pre-launch, launch, and post-launch, but the list is designed to be modified to meet your needs. As these tools will continue to prove invaluable long after release, as we’ll see later on in this checklist, we recommend investing early on in a tool that meets the needs of both you and your customers.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. The integration between mParticle and Apptentive allows mobile app providers to build a bond with their customers through the data that defines them.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Intercom, Inc.

MARCH 10, 2020

A smart meeting strategy. When you don’t have the luxury of face to face interactions, meetings become a crucial tool for information sharing and discussion. But have too many meetings and you waste people’s time. We’ve found these three meetings are what we need to stay aligned – efficiently.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Userpilot

JULY 4, 2024

Using analytics tools like sentiment analysis , heatmaps , cohort analysis, and analytics dashboards to track key performance indicators. Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Checking NPS results with Userpilot.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111